Omnichannel Customer Support
Our qualified and trustworthy team provides omnichannel customer support services that shape a seamless user journey and minimize the support costs.
Request a quoteWe provide
Voice services
Efficient call center services empower you to address every query with an instant and meaningful response. You’ll be able to deal with the growing number of calls easily.
Social media support
Social media is a vital channel for customers to obtain information and interact with the brand. We provide competent customer communication in your brand’s social media, enhancing the overall client experience.
Live chat support
Live chat is another efficient tool to deliver fast services and remove customer concerns. Our agents communite in a live chat to allow your clients seamlessly clarify all their questions.
Email support
We leverage email to make your customer interaction impeccable. We track and address every query regardless of the contact number. All your clients, prospects, and agents will be heard.
Support in messengers
Do your customers prefer messengers? No problem. We set up communication in the most popular messengers as well. Whatever device or channel your partners use, we’ve got them covered.
Chatbots integration
Chatbots are extremely valuable as they save time, costs, and resources. We integrate chatbots into your customer service to skyrocket its efficiency and ease customer experience.
Reap the Benefits of Outsourced Omnichannel Customer Support
We aim to make your omnichannel support and sales interactions seamless, easy, and friction-free. Our successful experience and operational transparency help us maximize the gains of omnichannel services. You’ll get transcendent customer care quickly and effortlessly.
Quality Assurance (QA)
Customer satisfaction (CSAT)
Cost Reduction
First Call Resolution
We got you fully covered
We make sure that you get a full cycle of workflow. Whatever challenges you may encounter – from launching the project and throughout the course of its operation – we’ve got you covered.
Quality Assurance
Recruitment
Inhouse training center
Regular reporting and analytics
Uninterrupted operations
IT setup and maintenance
We are trusted by
Ready to make your omnichannel customer experience flexible, effortless, and delightful?
Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.
Get in touchWe provide real results
Why choose us?
We make sure that you get a full cycle of workflow. Whatever challenges you may encounter – from launching the project and throughout the course of its operation – we’ve got you covered.
We boast a comprehensive experience across industries: Avia&Travel, Retail, Fintech, Delivery, and more
Focused on client experience (CSAT, NPS monitoring and improvement)
We ensure compliance with stringent security standards, confirmed by the PCI DSS and ISO 27001 certificates
We offer omni-channel customer service solutions in North America and globally
A highly qualified staff guarantees swift and easy launch
Superior scalability allows for ramp up speed up to 50 agents every month
We provide customer support in 18+ languages and create a seamless multilingual support process
Our omnichannel customer service works 24/7 without breaks or interruptions
Each solution is tailored to your business needs for maximum cost-efficiency and valuable outcomes
Performance that stands out
We are grateful that our work was recognized and proud to be named the best Global Outsourced Customer Support provider and Ukraine’s Business Services Leader by Clutch.
Сonfirmed security and reliability
We always ensure that your customer data is protected and safe - that's why we are PCI DSS and ISO 27001 certified.
How do we ensure a high quality of service?
We make sure that you get a full cycle of workflow. Whatever challenges you may encounter – from launching the project and throughout the course of its operation – we’ve got you covered.
Clearly outline quality processes and follow them to drive efficiency and performance.
Regularly collect and analyze feedback to reveal potential issues and areas for improvement timely
Conduct quality checks, analyze the results, and share them with supervisors, coaches, and project managers.
If our analysis reveals the need for additional training sessions, we make the respective requests to ensure that the personnel possess sufficient knowledge and skills
We deliver transcendent omnichannel customer support and promote conversion rates for legal practices and enterprise organizations in the industry.
We study the customer’s brand identity and develop the relevant communication style.
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FAQ
An omnichannel approach grants users with the opportunity to change the preferred channel of interaction while retaining a consistent experience. Thus, users can start their journey at the physical store, seamlessly switch to the brand’s SM profile, and finally move to the brand’s website to complete a purchase.
Businesses that provide superior experiences regardless of the selected channel will increase their clientele and generate loyalty.
A multichannel strategy may include a width of channels: a physical store, a website, a social media account, and more. However, if every channel functions independently, with its own goal and strategy, then it’s not an omnichannel customer experience.
An omnichannel approach implies leveraging a variety of channels, but it focuses on developing a single strategy and ensuring a consistent journey in real-time. All the channels intertwine and are united with the same goal.
A partnership with a trustworthy vendor will help organizations in the following ways:
Elevate cost-efficiency;
Remove the need to hire additional staff;
Better address different customer behaviors;
Improve the coordination of channels;
Deliver superb customer experience.
Get fast answers to any remaining questions
Get fast answers to any remaining questions
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