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Telemarketing Outsourcing Services

Maximize the potential of your business with top-quality customer support

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Simply Contact
Ranked among top outsourcing companies.
We meet the highest
security standards in accordance
with ISO 27001.

We provide

Inbound telemarketing

As an outsourcing telemarketing service, we strive to advance customer loyalty to your business and increase overall revenue through personalized and multi-channel support.

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B2B outbound telemarketing

This method of telemarketing outsourcing involves selecting potential customers, developing unique marketing strategies, and analyzing the current situation in target industries.

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B2C outbound telemarketing

Outsourced telemarketing services involve finding consumers interested in purchasing your services or products. It is ideal for retail sales and involves individual work with potential customers.

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Take the Benefits of Telemarketing Services

Get top-quality telemarketing and exceptional customer support from Simply Contact. Our experienced team is known for delivering results and going the extra mile for your satisfaction. Trust us to handle any challenge and give you a quality guarantee.

90%+

Quality Assurance (QA)

80%+

Customer satisfaction (CSAT)

500+

Agents on board

9

Years of experience

Our Industry Expertise

SaaS
SaaS

Our team specializes in scalable customer support solutions for SaaS companies. Let us help you build a customized approach that drives optimal results.

Fintech, Blockchain & Cryptocurrency
Fintech, Blockchain & Cryptocurrency

Our service ensures that your clients receive immediate support through various channels.

Aviation & Travel
Aviation & Travel

Our extensive experience allows us to deliver premium customer experience solutions for maximum satisfaction.

Amazon stores
Amazon stores

Our outsourcing telemarketing service helps you interact with clients, process orders, manage delivery, and provide customer consultations.

Legal
Legal

Our team of experts has extensive experience in the legal field and is committed to providing seamless, customer-focused services to organizations.

Healthcare
Healthcare

Our telemarketing service helps healthcare organizations and enables patients to access medical assistance

Logistics & Delivery
Logistics & Delivery

Thanks to an owner-like approach and deep dedication, we help our clients reinforce their partnerships and maximize outcomes.

E-commerce
E-commerce

As this industry continues to grow rapidly, we strive to meet the needs of both online shoppers and sellers.

Media & Entertainment
Media & Entertainment

With extensive industry experience, we provide attentive care and support to your clients, creating a positive customer journey and building their loyalty.

We got you fully covered

Quality Assurance
Quality Assurance

We provide high-quality customer support and lead conversion for legal practices and enterprise companies in the industry.

Recruitment
Recruitment

We provide high-quality customer support and lead conversion for legal practices and enterprise companies in the industry.

Inhouse training center
Inhouse training center

We provide high-quality customer support and lead conversion for legal practices and enterprise companies in the industry.

Regular reporting and analytics
Regular reporting and analytics

We provide high-quality customer support and lead conversion for legal practices and enterprise companies in the industry.

Uninterrupted operations
Uninterrupted operations

We provide high-quality customer support and lead conversion for legal practices and enterprise companies in the industry.

IT setup and maintenance
IT setup and maintenance

We provide high-quality customer support and lead conversion for legal practices and enterprise companies in the industry.

We are trusted by

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Our client success stories

Transportation Startup

2 service channels
2400 requests resolved per day
24/7 operations
3 service languages
Read the full story

Our team provides full 24/7 support for the company’s drivers and customers. Our main goals on the project were to launch quickly, establish an efficient training process, and ensure great performance monitoring & analytics. We also aim to adapt and stay flexible as our customer’s business goals and requirements change.

Oleg
Project Manager at Simply Contact

METRO

Task

Ensure a smooth transition from in-house to outsourced contact сenter to improve quality and customer experience and make sure data is transferred quickly and reliably.

Results
98% of requests resolved within 120 seconds
95% of clients mark service quality as excellent
5 channels supported
12000 сalls handled per month
Read the full story
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METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently, the Simply Contact support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows accumulating customers’ queries through multiple channels and ensures the security of clients’ data. Simply Contact proved themselves as a reliable partner, and we appreciate their input in customer experience development.

Olga Syomkina
Customer Experience Specialist

Wizz Air

Task

Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.

Results
6000 calls handled per day
98 agents on the line
24/7 operations
7 service languages
Read the full story
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We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka
Head of Customer Experience

Yves Rocher

Task

Handle outbound and inbound calls and order processing tasks, provide a high level of service to clients and ensure a monthly sales increase of 10% or higher.

Results
2600 outbound calls handled per day
60 agents on the line
10% sales conversion increase
Read the full story
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We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact has been a professional and reliable vendor. They implement specific analytics and quality management practices that ensure the highest quality of customer service. Simply Contact’s innovative and effective motivation schemes for their agents helped us achieve our sales goals. Yves Rocher recommends Simply Contact as a qualified partner in inbound and outbound customer support.

Marina Voloshina
Head of Client Marketing
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Have Questions? Fill out the form and we’ll contact you shortly.

Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.

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Why Choose Us?

  • Great experience in numerous branches: Retail, Avia&Travel, Delivery, Fintech, etc.

  • Information security conformity with ISO 27001 and PCI DSS standards.

  • Client experience-oriented (NPS track and enhancement, CSAT).

  • Quick and simple launch with skilled staff.

  • Sizeable experience in North American and global markets.

  • Multilingual services in up to 18 languages.

  • Scalability speed at as many as 50 employees monthly.

  • 24/7 no-interruption operations.

  • Perfect solutions targeted to corporate needs.

Performance that stands out

We’re proud that reputable analytical rating agencies recognized our services. For example, Simply Contact was awarded the title of the best Global Outsourced Customer Support purveyor by Clutch. Furthermore, the latter named us as Ukraine's Business Services Leader.

Client
What awards do you have?
Simply
✨ Top Customer Support Services
✨ Top B2B Companies Global 2022
And ranked by ECCCSA
✨Gold Winner 2022
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Сonfirmed security and reliability

When you outsource telemarketing services to us, we guarantee your clients' personal information security. That's due to our company being PCI DSS and ISO 27001 certified.

Client
Do you have certificates?
Simply
Yes, we do have PCI DSS
and ISO 27001
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How do we ensure a high quality of service?

We make sure that you get a full cycle of workflow. Whatever challenges you may encounter – from launching the project and throughout the course of its operation – we’ve got you covered.

Devising, establishing and improving procedures for the evaluation of effectiveness and performance.

Regularly holding feedback sessions to detect areas in which our employees may need enhancement.

Analyzing the reports of quality tests for coaches, supervisors, and PMs.

Making requests for training sessions based on the analyzed data.

Ensuring qualitative client support and high lead conversion for enterprises upon the ever-changing legal practices and industry standards.

Determining a communication style that matches our client's brand image.

FAQ

What Is the Purpose of Telemarketing?
The primary goals of telemarketing are:

• Sales. 70% of B2B commerce is done through human interaction. And 56% of them start with telemarketing.
• Lead Generation. Personalized communication with the customer facilitates their first purchase.
• Improved customer service. Entrepreneurs improve customer satisfaction by hiring telemarketing outsourcing teams.
What Are the Benefits of Outsourcing Telemarketing?
This tool simplifies the processes of scaling and deploying a business. This is because companies don't have to spend money on buying special equipment, finding qualified professionals, and training employees.

Other perks of outsourced telemarketing services include:

• The ability to test and measure the effectiveness of marketing campaigns
• A high level of efficiency
• Variety of inbound and outbound call options
• Working 24/7
• Personalized approach to each client
• Multilingual services
• Full confidentiality.
What Are the Types of Telemarketing?
There are four main types of outsourcing telemarketing:

• Inbound marketing. This means handling incoming calls and messages.
• Outbound marketing. Focuses on reaching out to the public with non-targeted content to promote products or services.
• B2B marketing. Involves communicating with businesses potentially interested in your products or services.
• B2C telemarketing. This type of telemarketing is usually used by small and medium-sized businesses that are already your customers.
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Get in touch
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