Maximize the potential of your business with top-quality customer support
Get a quoteAs an outsourcing telemarketing service, we strive to advance customer loyalty to your business and increase overall revenue through personalized and multi-channel support.
This method of telemarketing outsourcing involves selecting potential customers, developing unique marketing strategies, and analyzing the current situation in target industries.
Outsourced telemarketing services involve finding consumers interested in purchasing your services or products. It is ideal for retail sales and involves individual work with potential customers.
Get top-quality telemarketing and exceptional customer support from Simply Contact. Our experienced team is known for delivering results and going the extra mile for your satisfaction. Trust us to handle any challenge and give you a quality guarantee.
Quality Assurance (QA)
Customer satisfaction (CSAT)
Agents on board
Years of experience
Our team specializes in scalable customer support solutions for SaaS companies. Let us help you build a customized approach that drives optimal results.
Our service ensures that your clients receive immediate support through various channels.
Our extensive experience allows us to deliver premium customer experience solutions for maximum satisfaction.
Our outsourcing telemarketing service helps you interact with clients, process orders, manage delivery, and provide customer consultations.
Our team of experts has extensive experience in the legal field and is committed to providing seamless, customer-focused services to organizations.
Our telemarketing service helps healthcare organizations and enables patients to access medical assistance
Thanks to an owner-like approach and deep dedication, we help our clients reinforce their partnerships and maximize outcomes.
As this industry continues to grow rapidly, we strive to meet the needs of both online shoppers and sellers.
With extensive industry experience, we provide attentive care and support to your clients, creating a positive customer journey and building their loyalty.
We provide high-quality customer support and lead conversion for legal practices and enterprise companies in the industry.
We provide high-quality customer support and lead conversion for legal practices and enterprise companies in the industry.
We provide high-quality customer support and lead conversion for legal practices and enterprise companies in the industry.
We provide high-quality customer support and lead conversion for legal practices and enterprise companies in the industry.
We provide high-quality customer support and lead conversion for legal practices and enterprise companies in the industry.
We provide high-quality customer support and lead conversion for legal practices and enterprise companies in the industry.
Our team provides full 24/7 support for the company’s drivers and customers. Our main goals on the project were to launch quickly, establish an efficient training process, and ensure great performance monitoring & analytics. We also aim to adapt and stay flexible as our customer’s business goals and requirements change.
Ensure a smooth transition from in-house to outsourced contact сenter to improve quality and customer experience and make sure data is transferred quickly and reliably.
METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently, the Simply Contact support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows accumulating customers’ queries through multiple channels and ensures the security of clients’ data. Simply Contact proved themselves as a reliable partner, and we appreciate their input in customer experience development.
Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
Handle outbound and inbound calls and order processing tasks, provide a high level of service to clients and ensure a monthly sales increase of 10% or higher.
We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact has been a professional and reliable vendor. They implement specific analytics and quality management practices that ensure the highest quality of customer service. Simply Contact’s innovative and effective motivation schemes for their agents helped us achieve our sales goals. Yves Rocher recommends Simply Contact as a qualified partner in inbound and outbound customer support.
Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.
Get in touchGreat experience in numerous branches: Retail, Avia&Travel, Delivery, Fintech, etc.
Information security conformity with ISO 27001, PCI DSS and ISO 27701 (GDRP) standards.
Client experience-oriented (NPS track and enhancement, CSAT).
Quick and simple launch with skilled staff.
Sizeable experience in North American and global markets.
Multilingual services in up to 18 languages.
Scalability speed at as many as 50 employees monthly.
24/7 no-interruption operations.
Perfect solutions targeted to corporate needs.
We’re proud that reputable analytical rating agencies recognized our services. For example, Simply Contact was awarded the title of the best Global Outsourced Customer Support purveyor by Clutch. Furthermore, the latter named us as Ukraine's Business Services Leader.
When you outsource telemarketing services to us, we guarantee your clients' personal information security. That's due to our company being PCI DSS, ISO 27001 and ISO 27701 (GDRP) certified.
We make sure that you get a full cycle of workflow. Whatever challenges you may encounter – from launching the project and throughout the course of its operation – we’ve got you covered.
Devising, establishing and improving procedures for the evaluation of effectiveness and performance.
Regularly holding feedback sessions to detect areas in which our employees may need enhancement.
Analyzing the reports of quality tests for coaches, supervisors, and PMs.
Making requests for training sessions based on the analyzed data.
Ensuring qualitative client support and high lead conversion for enterprises upon the ever-changing legal practices and industry standards.
Determining a communication style that matches our client's brand image.
Get fast answers to any remaining questions
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