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Telemarketing Outsourcing Services

Maximize the potential of your business with top-quality customer support

Get a quote
Simply Contact
Ranked among top outsourcing companies.
We meet the highest
security standards in accordance
with ISO 27001 and ISO 27701 (GDRP).

We provide

Inbound telemarketing

As an outsourcing telemarketing service, we strive to advance customer loyalty to your business and increase overall revenue through personalized and multi-channel support.

B2B outbound telemarketing

This method of telemarketing outsourcing involves selecting potential customers, developing unique marketing strategies, and analyzing the current situation in target industries.

B2C outbound telemarketing

Outsourced telemarketing services involve finding consumers interested in purchasing your services or products. It is ideal for retail sales and involves individual work with potential customers.

Take the Benefits of Telemarketing Services

Get top-quality telemarketing and exceptional customer support from Simply Contact. Our experienced team is known for delivering results and going the extra mile for your satisfaction. Trust us to handle any challenge and give you a quality guarantee.

90%+

Quality Assurance (QA)

80%+

Customer satisfaction (CSAT)

600+

Agents on board

10+

Years of experience

Our Industry Expertise

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SaaS

Our team specializes in scalable customer support solutions for SaaS companies. Let us help you build a customized approach that drives optimal results.

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Fintech, Blockchain & Cryptocurrency

Our service ensures that your clients receive immediate support through various channels.

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Aviation & Travel

Our extensive experience allows us to deliver premium customer experience solutions for maximum satisfaction.

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Amazon stores

Our outsourcing telemarketing service helps you interact with clients, process orders, manage delivery, and provide customer consultations.

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Legal

Our team of experts has extensive experience in the legal field and is committed to providing seamless, customer-focused services to organizations.

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Healthcare

Our telemarketing service helps healthcare organizations and enables patients to access medical assistance.

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Logistics & Delivery

Thanks to an owner-like approach and deep dedication, we help our clients reinforce their partnerships and maximize outcomes.

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E-commerce

As this industry continues to grow rapidly, we strive to meet the needs of both online shoppers and sellers.

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Media & Entertainment

With extensive industry experience, we provide attentive care and support to your clients, creating a positive customer journey and building their loyalty.

We got you fully covered

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Quality Assurance

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Recruitment

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Inhouse training center

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Regular reporting and analytics

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Uninterrupted operations

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IT setup and maintenance

We are trusted by

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Our client success story

Yves Rocher

Task

Handle outbound and inbound calls and order processing tasks, provide a high level of service to clients and ensure a monthly sales increase of 10% or higher.

Results
2600 outbound calls handled per day
60 agents on the line
10% sales conversion increase
Read the full story
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We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact has been a professional and reliable vendor. They implement specific analytics and quality management practices that ensure the highest quality of customer service. Simply Contact’s innovative and effective motivation schemes for their agents helped us achieve our sales goals. Yves Rocher recommends Simply Contact as a qualified partner in inbound and outbound customer support.

Marina Voloshina
Head of Client Marketing
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Have Questions? Fill out the form and we’ll contact you shortly.

Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.

Get in touch

Why choose us?

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Great experience in numerous branches: Retail, Avia&Travel, Delivery, Fintech, etc.
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Client experience-oriented (NPS track and enhancement, CSAT).
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Information security conformity with ISO 27001, PCI DSS and ISO 27701 (GDRP) standards.
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Quick and simple launch with skilled staff.
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Sizeable experience in North American and global markets.
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Multilingual services in up to 18 languages.
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Scalability speed to as many as 50 employees monthly.
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24/7 no-interruption operations.
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Perfect solutions targeted to corporate needs.

Our Awards & Certifications

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PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

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ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

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ISO 27701 (GDPR)

Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.

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How do we ensure a high quality of service?

We make sure that you get a full cycle of workflow. Whatever challenges you may encounter – from launching the project and throughout the course of its operation – we’ve got you covered.

Devising, establishing and improving procedures for the evaluation of effectiveness and performance.

Regularly holding feedback sessions to detect areas in which our employees may need enhancement.

Analyzing the reports of quality tests for coaches, supervisors, and PMs.

Making requests for training sessions based on the analyzed data.

Ensuring qualitative customer support and high lead conversion for enterprises upon the ever-changing legal practices and industry standards.

Determining a communication style that matches our client's brand image.

FAQ

What is the purpose of telemarketing?
The primary goals of telemarketing are:

• Sales. 70% of B2B commerce is done through human interaction. And 56% of them start with telemarketing.
• Lead Generation. Personalized communication with the customer facilitates their first purchase.
• Improved customer service. Entrepreneurs improve customer satisfaction by hiring telemarketing outsourcing teams.
What are the benefits of outsourcing telemarketing?
This tool simplifies the processes of scaling and deploying a business. This is because companies don't have to spend money on buying special equipment, finding qualified professionals, and training employees.

Other perks of outsourced telemarketing services include:

• The ability to test and measure the effectiveness of marketing campaigns
• A high level of efficiency
• Variety of inbound and outbound call options
• Working 24/7
• Personalized approach to each client
• Multilingual services
• Full confidentiality.
What are the types of telemarketing?
There are four main types of outsourcing telemarketing:

• Inbound marketing. This means handling incoming calls and messages.
• Outbound marketing. Focuses on reaching out to the public with non-targeted content to promote products or services.
• B2B marketing. Involves communicating with businesses potentially interested in your products or services.
• B2C telemarketing. This type of telemarketing is usually used by small and medium-sized businesses that are already your customers.
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