Keeping up with customer demand can feel like a moving target. BPO call center services help you stay ahead without losing control. Our experienced agents ensure that support remains consistent, regardless of the volume or complexity of inquiries.
Get in touchBenefits of BPO call center
When managing a call center in-house, you inevitably deal with mundane and costly hiring, training, and infrastructure maintenance. A BPO call center allows your team to focus on core priorities while improving the quality of service.
Today’s businesses can’t afford compliance issues or security gaps. A BPO call center already has all compliance-related matters covered. Trained agents and standardized processes make sure sensitive information is handled carefully and workflows stay reliable.
Quick responses, fewer dropped inquiries, and consistent handling—structured workflows and skilled staff make it happen. Customers get timely answers, even when things get busy.
Business changes fast. Teams can scale up for seasonal peaks, handle sudden spikes, or adjust for shifting needs. Operations stay responsive, no matter what.
Whether it’s a quick question or a tricky complaint, our agents make sure each incoming call builds trust. Fast, accurate, and personal support—that’s how we keep customers coming back.
Language shouldn’t be a barrier. Our fluent agents handle inquiries in more than 20 languages, making global support feel seamless and effortless.
When something critical arises, timing is crucial. Our emergency call center outsourcing makes sure each urgent case gets the immediate attention it requires.
Our helpdesk teams provide quick solutions regarding tech and account issues, thereby reducing frustration and keeping satisfaction high.
Paperwork, data entry, billing—these tasks slow down your front line. Outsource your back-office processes to us, and watch efficiency rise across your business.
Customers don’t like to wait. Around-the-clock availability allows your customers to reach you at any time, regardless of their time zone. It converts into no missed opportunities and no frustrated clients.
From placing an order to tracking it, we keep every step smooth. Accurate and quick support is essential to making the purchasing experience stress-free.
IT problems? Product hiccups? We solve them before they become bigger issues. Skilled specialists troubleshoot, guide, and keep systems running so customers experience minimal disruption.
We run BPO call center operations with the precision of industry expertise, the agility of AI, and the strength of continuous training. With certified security and trusted by global leaders, we protect your brand while delivering consistent support.
Years of experience
Agents on board
Languages served
Customer satisfaction (CSAT)
We design workflows that allow for maximum agent utilization while keeping pricing reasonable, maintaining consistent and timely support.
Our teams lean on technology, but it doesn’t replace them. AI takes care of repetitive tasks and basic questions, leaving agents to tackle complex problems and brand-friendly communication.
Every client is unique. We match agents, managers, and specialists to your needs, customer base, and seasonal demands, creating solutions that fit your operations.
We provide clients with access to dashboards and metrics to view performance and spot trends fast. Teams can grow up to 50 agents per month without affecting workflows or quality.
ISO 27001, ISO 27701, GDPR, and HIPAA are guiding our every step. Sensitive data stays locked down, processes remain compliant.
We keep improving—side by side with clients, through regular reviews, QA checks, and feedback loops.
Reach out to learn how our solutions can elevate your support.
Get in touchClear communication and fast problem-solving come from skilled agents. We hire across Europe, focusing on language proficiency and soft skills.
When projects call for specialized expertise, we add advisors with industry knowledge to manage complex questions. The result is professional BPO call center services that live up to the standards of the most demanding industries.
Our experience includes assisting airlines, travel platforms, and hospitality companies with resolving travel-related inquiries any time of the year.
Fintech companies and payment providers rely on us for secure and compliant communication and accurate customer support.
E-commerce and retail partners benefit from order management and returns handling by Simply Contact BPO call center team.
We bring proven knowledge in logistics and delivery, managing high inquiry volumes and ensuring reliable customer communication.
Entertainment platforms and media providers count on our BPO call center for subscriber care, account management, and content-related support.
Projects in healthcare involve patient communication, appointment scheduling, and eligibility checks, always carried out with strict compliance.
We support software and hardware companies with onboarding, technical troubleshooting, and ongoing product assistance.
Our teams handle claims, policy inquiries, and renewals, helping insurers simplify processes and improve service.
Public sector organizations work with us to manage citizen communication with accuracy, transparency, and adherence to regulations.
Provide faster and better support for Wizz Air customers in multiple languages to reduce waiting times and improve service quality, while adjusting to seasonal demand changes.
Wizz Air and Simply Contact started cooperation and launched a project in the field of customer support in January 2020. The collaboration portfolio is based on call center operations, handling of written requests, real-time chat services and group booking support. Simply Contact processes calls and requests in different languages - English, Polish, Italian, German, and French. During our joint work, Simply Contact has proven itself as a reliable and flexible partner, which is always ready to support us in solving additional tasks. Simply Contact strives to achieve its goals by constantly looking for creative and innovative ideas and solutions
Representatives of the Office of the President of Ukraine urgently needed to launch a support line for citizens who needed help or advice in the conditions of military operations.
To support empathetic, accurate communication with vulnerable patients during medical transport bookings and eligibility status checks.
We combine structured support with emotional intelligence to build a system that protects public resources without dehumanizing the people who rely on them. Every agent is empowered to listen, clarify, and reassure, and every call is another opportunity to show that empathy and accountability can coexist.
Agents access instant, reliable answers drawn from your internal resources such as Google Drive, SharePoint, or Notion. The assistant suggests follow-ups, cites sources, and adapts responses by department, ensuring speed and accuracy.
Repetitive tickets across email, chat, and social channels are handled automatically, cutting resolution times and costs. Built-in AI translation keeps multilingual service flowing without extra hires.
Routine inquiries are resolved instantly through web or messenger chatbots connected to your knowledge base. Customers get quick answers, while complex cases transfer smoothly to live agents.
Automated AI agents process requests and perform repetitive actions that take time to complete. This frees human agents to focus on complex issues and high-value interactions.
The voice bot allows for handling up to 70% of incoming calls without human involvement. Real-time translation and multilingual coverage keep response times low with smooth escalation for advanced cases.
New agents in our BPO call center train faster with realistic role-play simulations in multiple languages. This approach speeds up onboarding and prepares teams for real customer scenarios.
Our QA platform reviews interactions at scale, analyzing over 10 times more cases than manual checks. It flags issues, predicts satisfaction scores, and provides real-time feedback to agents.
Voice support includes real-time transcription, smart routing, sentiment detection, and automated call summaries. These features improve call handling, provide guidance to agents in real time, and generate insights for better decision-making.
We start with joint consultations to understand your priorities, customer expectations, and business challenges. This step ensures we focus on what success means for you.
Workflows, escalation paths, KPIs and SLAs are designed together. You bring the product and brand smarts, we bring operational know-how.
Agents are selected based on the skills your project requires. Training combines your tools and scenarios with our proven methods, so the team feels like an extension of yours.
Operations go live with reporting dashboards and feedback loops that keep both sides aligned. You always have full insight into performance and results.
We meet frequently for tweaking KPIs, exchanging feedback, and adjusting strategies. The project evolves as your business does.
Simply Contact is certified under PCI DSS, which is proof that we follow the standard rules for securely processing credit and debit card payments. It helps protect customer payment data during every transaction.
This certification confirms that Simply Contact’s BPO call center services have proper measures in place for managing and protecting sensitive information. It indicates our treatment of data security in our daily work as a priority.
We’re certified in ISO 27701, which has a primary focus on privacy. It enables us to handle personal data in a way that fully mirrors GDPR requirements and keeps information protected.
Simply Contact is a HIPAA-compliant BPO call center company. HIPAA is the U.S. law that sets rules for handling personal health information. This is essential for clients in healthcare, insurance, and health tech.
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