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Back-office Support that Hits the Spot

Name: Back-office support
Brand: Simply Contact
Rating: 4.9 (26 reviews)

Enter the new level of back-office support efficiency to enable companies to focus on their core business funtions.

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Simply Contact

Ranked among Top BPO
Services companies.

We meet the highest security
standards in accordance
with ISO 27001, ISO 27701 (PIMS), GDPR and HIPAA.

Our services

Data entry and processing

Let our skilled data entry specialists handle the details. We gather, store, and process your data with precision, saving you valuable time and reducing costs.

Ordering

Enhance your customer experience with expert ordering support. We guide your customers in choosing the right products or services, exploring alternatives, and discovering complementary recommendations.

Administrative support

Simplify your workflows: our back-office outsourcing services efficiently manage administrative tasks, freeing you to focus on strategic priorities and business growth.

Versatile back-office outsourcing for any purpose

Focus on the major business and workflow optimization tasks and save the costs and time while specialized experts do all the routine, manual work for you.

>90%

Quality assurance (QA)

up to 70%

Cost reduction

11+

Years of experience

600+

Agents on board

We've got you fully covered

Simply Contact is covering every step of establishing uninterrupted back office assistance so that each operation is smooth and effective.

Quality assurance

Recruitment

In-house training center

Regular reporting and analytics

Uninterrupted operations

IT setup and maintenance

We provide real results

Seeking back office support services?

Describe your project and scope of tasks and have our manager prepare a customized proposal with your needs in mind.

Get in touch

Why choose us?

Expertise in Aviation & Travel, E-commerce & Retail, FinTech, Mobility & Delivery, IT, Gaming, and Government

Presence in the UK, Poland, Bulgaria, Romania, Ukraine, and Moldova

11+ years of experience in fast, hassle-free project launches

Acting as an extension of your team, committed to your goals as if they were our own

Continuous uninterrupted 24/7 operations

AI-powered support for smarter, faster, and more empathetic CX

Future-ready solutions from our in-house R&D experts

Certified for PCI DSS, ISO 27001, and ISO 27701 (PIMS) compliance

Multilingual BPO in 20+ languages

Our awards & certifications

PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

ISO 27701 (PIMS)

Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.

HIPAA

HIPAA is a US law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.

How we ensure high-quality back office support

Describe quality processes to enhance and improve efficiency and performance.

Analyze the results of quality checks for supervisors, coaches, and PMs.

Hold regular feedback sessions to identify areas in which agents may need improvement.

Based on the analytics, we make requests for training sessions.

Define a style of communication that aligns with the customer's brand.

We are trusted by

Reviews

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka

Head of Customer Experience, Wizz Air

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina

Customer Experience Specialist, METRO

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina

Head of Client Marketing, Yves Rocher

Thanks to Simply Contact’s work, they managed to significantly increase the Net Promoter Score and show incredible performance on our customer retention project. They established an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong

SVP People & Culture, Fareportal

Since partnering with Simply Contact, we have experienced an improvement in our customer support response times, a decent increase in customer satisfaction scores, and a considerable reduction in customer support expenses.
They are attentive to our requirements and are quick to implement any necessary changes. Their team is not only professional and efficient but also proactive in addressing potential issues.
There is always room for improvement, but we are more than satisfied with the current level of service and support provided by Simply Contact.

Stacey Warder

Head of Support, Ditto Music

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FAQ

What are back-office support services?

Back-office support is when profiled specialists handle support and administration internal office tasks not related to communicating with clients and other “frontend activities”. This, basically, includes data management, order fulfillment, corporate administration, and tasks like that.

Why do companies outsource back-office support?

Outsourcing a back-office support service can be a highly cost-efficient opportunity for a business that needs to optimize resource consumption by aligning internal workflow processes. A company may also simply lack the required personnel whereas outsourced specialists are always up to the task.

Why choose Simply Contact as a back-office support provider?

Simply Contact is a reliable back-office service provider that brings opportunities well-tried-and-tested in the market, acknowledged by numerous clients, and boasting a well-formed pool of outsourcing professionals. We offer diverse service options to help you optimize the smallest cogs in the framework of your business.

What is the difference between back-office and front-office outsourcing?

The difference is major - front-office outlines the tasks and processes focused on clients, market presentation, promotion, and other external processes. Back-office, in turn, all about the “backend” of the office - all the internal stuff, including paperwork, staff management, registry keeping, data processing, etc.

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