Elevate your business with efficient back office support outsourcing that takes care of the essential tasks, allowing you to focus on strategic growth.
Get a quoteThe back office is what keeps your business running behind the scenes. While customer-facing teams handle the interactions, the back office takes care of the invisible but essential tasks that support them. You may not see this work, but it has a direct impact on customer satisfaction and overall performance. Key back office tasks include:
Organizing, updating, and securing business-critical information.
Handling purchases, refunds, and account updates with accuracy.
Verifying records, maintaining regulatory standards, and ensuring audits run smoothly.
Managing schedules, coordinating teams, and handling reports to keep operations on track.
Secure and precise handling of databases, including employment records, financial data, and compliance documentation.
Assistance with scheduling, document processing, and regulatory compliance.
Invoice processing, accounts payable and receivable, payroll administration, and reconciliation services.
Support for healthcare, insurance, and financial services, including claims adjudication, fraud detection, and benefits coordination.
Backend platform configuration, testing, and custom account setup for technology-driven businesses.
Content moderation, fraud prevention, geo-fencing, and compliance verification to protect businesses and customers.
Describe your project and scope of tasks and have our manager prepare a customized proposal with your needs in mind.
Get in touchLet your team focus on key tasks while we handle the routine, time-consuming work. It’s a simple way to save time and cut costs without complicating your operations.
Quality assurance (QA)
Cost reduction
Years of experience
Agents on board
Tasks handled by back office customer service might not be in the spotlight, but they keep businesses running smoothly. We handle the details so you can focus on key business operations.
Managing user accounts, subscription billing, technical documentation, backend platform configuration, and user acceptance testing to ensure seamless operations.
Conducting KYC verification, fraud detection, transaction monitoring, compliance reviews, and financial reconciliation to maintain security and regulatory compliance.
Processing reservations, claims adjudication, itinerary management, customer support for bookings, and flight data updates for smooth traveler experiences.
Managing applications, database administration (employment status, health records, financial history), utility provider support, and public inquiry handling for efficient service delivery.
Organizing case files, contract review and verification, legal research assistance, compliance documentation, and regulatory reporting to support legal teams.
Managing patient records, insurance enrollments, claims adjudication, fraud detection, appointment scheduling, and regulatory compliance for operational efficiency.
Shipment tracking, inventory updates, dispatch coordination, supply chain documentation, and compliance validation for seamless logistics operations.
Order processing, returns management, product catalog updates, multi-channel customer support, fraud detection, and trust & safety services for optimizing online sales.
Content moderation, digital rights management, audience analytics, platform verification, user-generated content review, and copyright enforcement to protect brands and platforms.
Simply Contact’s back office support services cover every step of establishing uninterrupted assistance, making each operation smooth and effective.
Our approach to back office support is structured and at the same time flexible. We focus on accuracy, efficiency, and integrating with your operations. This involves improving workflows and giving your team more time to focus on primary tasks.
We start by understanding your needs. This will allow us to build a back office solution fitting your industry, goals, and operations.
This step involves workflow overview, removing unnecessary steps, and applying best practices to help your team work smarter.
We either work within your current systems or introduce tools that make data handling, reporting, and communication faster and simpler.
From transaction processing to compliance and administrative tasks, we handle daily work with speed and precision.
We don’t set it and forget it. Instead, we track performance, review key metrics, and make changes until we achieve better results.
Supervisors and project managers regularly assess key performance metrics like accuracy and response time. This data helps us optimize processes and address any gaps.
We arrange regular meetings with agents where we share feedback, see what’s working, and identify areas for improvement.
We use performance data to create targeted training sessions. This helps agents build the skills they need to stay alert and effective.
We define communication guidelines that reflect your brand, ensuring consistency in all back-office tasks and interactions.
We log recurring errors, investigate their root causes, and take action to prevent them from happening again. As a result, accuracy boosts over time.
By using AI and automation for routine tasks, we work fast and free agents to focus on more complex, human-value-adding work.
Simply Contact is certified under PCI DSS, which is proof that we follow the standard rules for securely processing credit and debit card payments. It helps protect customer payment data during every transaction.
This certification confirms that Simply Contact has proper systems in place for managing and protecting sensitive information. It indicates our treatment of data security in our daily work as a priority.
We’re certified in ISO 27701, which has a primary focus on privacy. It enables us to handle personal data in a way that fully mirrors GDPR requirements and keeps information protected.
We’re also HIPAA compliant. HIPAA is the U.S. law that sets rules for handling personal health information. This is essential for clients in healthcare, insurance, and health tech.
Get fast answers to any remaining questions
Thank you.
Your request has been sent successfully.
