Back-office Support that Hits the Spot
A new level of back-office support efficiency to enable companies focus on their core business funtions
Get a quoteWe Provide
Data entry and processing
Gather, capture, store, and process data the right way - assign data entry tasks to our seasoned specialists to save time and costs.
Ordering
The ordering service allows your customers to get quality advice in choosing your product / service, finding the best alternatives, as well as recommendations on the related products.
Administrative Support
Administration can be time-consuming and cumbersome - back-office outsourcing services help fix the situation.
Versatile back-office outsourcing for any purpose
Focus on the major business tasks and workflow optimization tasks and save the costs and time while specialized experts do all the routine, manual stuff for you.
Quality Assurance (QA)
Cost Reduction
Years of experience
Agents on board
We got you fully covered
Quality Assurance
Recruitment
Inhouse training center
Regular reporting and analytics
Uninterrupted operations
IT setup and maintenance
We are trusted by
We provide real results
Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.
Get in touchWhy choose us?
The ultimate experience in a variety of industries: Avia&Travel, Retail, Fintech, Delivery
Customer experience in North American and global markets
Multilingual BPO up to 18 languages
Customer experience oriented (CSAT, NPS track and improvement)
Fast and easy launch with experienced staff
Continuous uninterrupted 24/7 operations
Data security compliance PCI DSS, ISO 27001 and ISO 27701 (GDRP) certified
Scalability ramp speed up to 50 agents per month
Excellent cost-effective solutions
Our Awards & Certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (GDPR)
Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
How do we ensure a high quality of service?
Describe quality processes to enhance and improve efficiency and performance
Analyze the results of quality checks for supervisors, coaches, and PMs
Hold regular feedback sessions to identify areas in which agents may need improvement
Based on the analytics, we make requests for training sessions
Define a style of communication that aligns with the customer's brand
FAQ
What are back-office support services?
Why do companies outsource back-office support?
Why choose Simply Contact as a back-office support provider?
What is the difference between back-office and front-office outsourcing?
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