Business Process Outsourcing
Reinvent and simplify business operations
with targeted BPO services.
We Provide
Back office support
Outsource non-customer-facing tasks to increase efficiency without huge investments in staff and technology.
Data entry
Get data entry and processing services including data enrichment, categorization, and content moderation.
Customer-related tasks
Outsource any customer-facing operations such as customer support services, call centers, and more.
Versatile Back-Office Outsourcing for any purpose
Focus on the major business tasks and workflow optimization tasks and save the costs and time while specialized experts do all the routine, manual stuff for you.
Quality Assurance (QA)
Customer satisfaction (CSAT)
Cost Reduction
First Call Resolution
We got you fully covered
Quality Assurance
Recruitment
Inhouse training center
Regular reporting and analytics
Uninterrupted operations
IT setup and maintenance
We are trusted by
We generate impactful results
Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.
Get in touchWhy choose us?
The ultimate experience in a variety of industries: Avia&Travel, Retail, Fintech, Delivery
Customer experience in North American and global markets
Multilingual BPO up to 18 languages
Customer experienceoriented (CSAT, NPS track and improvement)
Fast and easy launch with experienced staff
Continuous uninterrupted 24/7 operations
Data security compliance with PCI DSS, ISO 27001 and ISO 27701 (GDRP)
Scalability ramp speed up to 50 agents per month
Excellent cost-effective solutions
Our Awards & Certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (GDPR)
Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
How do we ensure a high quality of service?
Describe quality processes to enhance and improve efficiency and performance
Analyze the results of quality checks for supervisors, coaches, and PMs
Hold regular feedback sessions to identify areas in which agents may need improvement
Based on the analytics, we make requests for training sessions
Define a style of communication that aligns with the customer's brand
FAQ
However, BPO requires planning the process of selecting and onboarding a vendor. We also recommend pointing a person at the enterprise who will manage and control the relationship with your outsourcing partner."
Get fast answers to any remaining questions
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