Hello!
γεια
Buongiorno!
Добрий день!
Bonjour
你好
Hola
こんにちは
Hei

We use cookies to make sure you get the best experience.

Business Process Outsourcing

Name: Business Process Outsourcing
Brand: Simply Contact
Rating: 4.9 (26 reviews)

Reinvent and simplify business operations
with targeted BPO services.

Get a quote

Simply Contact

Ranked among Top BPO
Services companies.

We meet the highest
security standards in accordance
with ISO 27001 and ISO 27701 (PIMS).

Simply Contact
Services
Business Process Outsourcing

We provide

Back office support

Outsource non-customer-facing tasks to increase efficiency without huge investments in staff and technology.

Learn more

Data entry

Get data entry and processing services including data enrichment, categorization, and content moderation.

Customer-related tasks

Outsource any customer-facing operations such as customer support services, call centers, and more.

Versatile back-office outsourcing for any purpose

Focus on the major business tasks and workflow optimization tasks and save the costs and time while specialized experts do all the routine, manual stuff for you.

>90%

quality assurance (QA)

80%+

customer satisfaction (CSAT)

up to 70%

cost reduction

>80%

first call resolution

We got you fully covered

Quality Assurance

Recruitment

In-house training center

Regular reporting and analytics

Uninterrupted operations

IT setup and maintenance

We are trusted by

We generate impactful results

Have questions? Fill out the form and we'll contact you shortly.

Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.

Get in touch

Why choose us?

The ultimate experience in a variety of industries: Avia&Travel, Retail, Fintech, Delivery

Customer experience in North American and global markets

Multilingual BPO up to 18 languages

Customer experienceoriented (CSAT, NPS track and improvement)

Fast and easy launch with experienced staff

Continuous uninterrupted 24/7 operations

Data security compliance with PCI DSS, ISO 27001 and ISO 27701 (PIMS)

Scalability ramp speed up to 50 agents per month

Excellent cost-effective solutions

Our awards & certifications

PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

ISO 27701 (PIMS)

Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.

How do we ensure a high quality of service?

Describe quality processes to enhance and improve efficiency and performance

Analyze the results of quality checks for supervisors, coaches, and PMs

Hold regular feedback sessions to identify areas in which agents may need improvement

Based on the analytics, we make requests for training sessions

Define a style of communication that aligns with the customer's brand

Reviews

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka

Head of Customer Experience, Wizz Air

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina

Customer Experience Specialist, METRO

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina

Head of Client Marketing, Yves Rocher

Thanks to Simply Contact’s work, they managed to significantly increase the Net Promoter Score and show incredible performance on our customer retention project. They established an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong

SVP People & Culture, Fareportal

Since partnering with Simply Contact, we have experienced an improvement in our customer support response times, a decent increase in customer satisfaction scores, and a considerable reduction in customer support expenses.
They are attentive to our requirements and are quick to implement any necessary changes. Their team is not only professional and efficient but also proactive in addressing potential issues.
There is always room for improvement, but we are more than satisfied with the current level of service and support provided by Simply Contact.

Stacey Warder

Head of Support, Ditto Music

Get in touch with us today

FAQ

What is BPO in simple words?

Business process outsourcing means contracting routine business activities and tasks to a third-party provider. It is possible to outsource both back office and customer-related operations.

Which services are offered by BPO?

BPO services can include a variety of tasks such as data entry, payroll, accounting, data recording and processing, telemarketing, customer support, inventory management, supply-chain management, and human resources.

What are the pros and cons of BPO?

"BPO services help companies make their processes flexible and efficient while reducing costs. By outsourcing routine tasks, the company can focus on their core activities and growing their business.

However, BPO requires planning the process of selecting and onboarding a vendor. We also recommend pointing a person at the enterprise who will manage and control the relationship with your outsourcing partner."

How much does business process outsourcing cost?

The price of BPO services heavily depends on your particular project and the scope of tasks. Therefore, we recommend leaving your request to have our manager prepare a custom quote for your specific project.

Other services

Service

Back-office support

Service

Customer support outsourcing

See all services

Learn more from our blog