Managing everything in-house isn't always the smartest move. That’s where outsourcing comes in. By hiring an external company or contractor to handle specific tasks, you free up your team to focus on core priorities. From software development to website creation and mobile app design, outsourcing offers a flexible, cost-effective way to get high-quality results without overloading your internal resources.
Unlike other services, such as consulting, IT outsourcing delivers a finished product to the client. The outsourcer takes the entire responsibility for the quality and implementation of the project.
IT outsourcing services include development, tech support, and project maintenance after release. In this brief, we will discuss IT outsourced support services. You will learn about the benefits of such a service and when you need them most.
IT support is about maintaining the functionality of a company's information systems. These can be computers, servers, networks, or software. Below we mentioned typical tasks of the IT support service:
IT outsourcing transfers functions for servicing network infrastructure, servers, workstations, and software to an external service provider. We will talk about the pros of IT outsourcing support a little later, but here are the main ones:
When is it worth ordering such services? Let's consider which enterprises need IT support services most, according to Statista.
To summarize, you should outsource technical support in the following cases:
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Outsourcing has become widespread due to the possibility of reducing personnel and infrastructure costs. These services help to increase the efficiency and speed of project execution. Outsourcing allows companies to focus on their core business rather than non-core tasks.
A reliable and efficient IT infrastructure is integral to a modern business. However, creating and maintaining such an infrastructure requires significant resources and expertise.
Let's examine in more detail the key benefits that professional IT support like Simply Contact can bring to your business.
Uninterrupted operation of all systems and applications significantly increases employee productivity. Instant problem resolution and minimized equipment downtime allow the company to focus on core tasks, and technical problems will not distract your business.
Regular maintenance and monitoring allow you to identify and fix problems early. It is cheaper than fixing major failures. Optimizing the IT infrastructure also helps reduce energy costs and other resources.
IT support specialists provide reliable data protection, preventing data leaks due to cyber attacks or malicious viruses. Since access to data and equipment is strictly controlled, the risks of unauthorized use of internal information are significantly reduced.
Professional support of IT infrastructure helps reduce maintenance costs. Regular audits and analyses of existing systems are opportunities for optimization. The IT company will help you find more rational solutions thanks to these audits.
Today, companies increasingly rely on digital data. Protecting this data is becoming a priority. Protected data reduces the likelihood of leaks of confidential and personal information of clients and employees. Regular backup and encryption of data prevent financial and reputational losses. It is vital to build a credible reputation in the market.
There are several IT outsourcing models which differ in their nature. They differ both in price and in the results you get.
This is the type of outsourcing in which the client chooses to avoid hiring an IT team in their organization. Instead, all processes and responsibility for their implementation are transferred to a third-party provider—the IT outsourcing company.
The company you hire for full-time outsourcing is your strategic technology partner. They are responsible for the operation of your entire network and the robustness of the technology stack 24/7.
It refers to outsourcing some of the tasks to tackle to an IT firm. For example, you have an in-house team, but the staff doesn't have the time or skills to handle the issues. In this case, these issues are partially outsourced to IT staff.
Hiring additional staff will help you support your overworked internal IT department so they can focus on core services. This choice of services also makes sense from a cost-saving perspective. For example, you don't want to invest in hiring new experts and need someone for a certain period.
The entire process of business technical support consists of several key stages:
First of all, the current state of IT systems is assessed. Weaknesses are identified. Potential threats are determined. It is time for a detailed analysis of all components of the IT system. It includes equipment, software, networks, and data storage systems. The analysis helps to reveal outdated software, unprotected network connections, or weak passwords.
Now, you have recommendations for upgrading and improving systems. Then, you obtain a strategy for developing and optimizing the IT infrastructure.
At this stage, optimal hardware and software solutions are selected. An expert IT outsourcing company will consider the budget and business specifics. Your IT partner will also determine specific goals that must be achieved. The hired team creates a detailed plan for implementing these goals. The plan comprises resources, deadlines, and responsible specialists.
Your partner that provides outsourcing IT support services installs the equipment, which includes servers, workstations, and network connections. Software is installed, and systems are configured for specific business needs.
After the necessary hardware and software have been installed and configured, IT support continuously monitors the operation of IT systems. IT support experts identify and prevent potential problems and manage access, updates, and data backup. They also ensure the security of systems and data.
Did you know that over 70% of customers leave a company if they consider its services poor quality and ineffective? That's why maintaining robust user support is so important.
This stage usually includes providing 24/7 user support, resolving technical issues, and consulting users. It also includes conducting employee training and workshops. IT specialists can also be involved in creating manuals and materials for employees' self-training.
This stage involves regular maintenance and upgrading of hardware and software, as well as the implementation of new technologies and solutions as needed.
Regularly analyzing the effectiveness of the IT support provided, collecting feedback from users and clients, and making adjustments and improvements to processes help maintain high service standards, promptly adapt to changes, and ensure the reliability and security of systems.
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Let's examine how the cost of IT support services varies depending on various factors. These factors include:
Below, we have compiled a general breakdown of pricing and factors that affect the cost of IT support.
Most IT support companies charge by the hour, ranging from $50 to $200. The price depends on the task's complexity and the specialists' expertise. This pricing structure is the best choice if you only need occasional support rather than ongoing assistance.
For businesses that require regular, ongoing support, pricing comes with monthly or annual pricing plans. These services typically vary between $500 and $2,500 per month. It is the price for IT outsourcing for small businesses and medium enterprises.
Of course, the price depends on the number of users and devices and the specific services included. You may order cybersecurity services, software management, or system monitoring. If you have a large business with complex systems, the outsourced IT support costs may be higher.
Some IT providers offer service pricing based on the number of users or devices they need to support. For example, you may pay between $30 and $150 per user per month or between $5 and $30 per device. The price, of course, depends on the provider and services.
Costs are usually calculated on a project basis for specific one-time needs, such as a system upgrade, network installation, or cloud migration. Depending on the scope and scale, these projects can cost several thousand dollars.
The type of support you need will affect the price. Basic help desk services are usually more affordable. More comprehensive offerings will be more expensive. It includes 24/7 monitoring, cybersecurity, and disaster recovery.
Larger organizations with more devices, users, and IT systems will incur higher support costs. As your IT system becomes more complex, the need for additional resources and management will increase, impacting the cost.
What sector is your business in? Specific sectors, such as healthcare or finance, often require specialized IT support. Why? They require stricter compliance and security standards. It results in higher support costs.
The cost of IT support can vary depending on the location of your outsourced partner. For example, in the US, prices are quite high and can reach up to $100,000 annually for an IT support specialist. But it all depends on the specific company's terms.
Typically, IT support costs include the following services:
Some providers may include additional services such as cloud management, IT consulting, or remote desktop support, which may impact the overall price.
At Simply Contact, you can hire superior support for your business through our proactive IT support outsource services. With us, you will get swift and efficient support. If you want to lighten your daily workload, you can contact us and obtain a predictable monthly fee.
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First, it’s essential to establish a clear understanding of the project’s scope, goals, and key deliverables. This includes discussing deadlines, costs, and each party's responsibilities. This stage ensures that both sides are aligned on expectations, reducing the risk of miscommunication later on.
However, the actual collaboration with an outsourced IT support company begins with concluding a contract. This document describes all the project terms and defines the work's price. After this, the communication stage follows. The project requirements, the work schedule, and other details are determined. After the work starts, the development team reports on the intermediate results and deadlines for completing the work.
Before starting work, it is necessary to discuss the deadlines and cost of the project and define the parties' responsibilities for different aspects of it.
At Simply Contact, we offer a Service Level Agreement (SLA) that meets your service needs, including defined timeframes and specific response commitments. We aim to ensure you get the most out of your collaboration.
When selecting an outsourcer to support your IT infrastructure, you need to study the company's reputation carefully. Check their experience in your industry and ask about the cost of services.
Pay attention to the following aspects:
Ask the potential service provider questions about their experience with similar projects. Also, you should ask which data protection methods they use. Check the project management approach and ability to handle unforeseen issues.
If you want to have a successful business in the modern world of information technology, reliable IT support is what you need. What will you obtain by hiring these services? Effective management of IT infrastructure and data and system protection. You will get prompt user assistance, allowing your companies to operate smoothly. All these benefits contribute to sustainable development and achieving strategic business goals.
Simply Contact offers full technical support services for your IT systems. What distinguishes us on the market? A professional approach and a highly qualified team. We can guarantee our clients uninterrupted operation of the IT infrastructure, quick response to emerging problems, and reliable data protection.
At Simply Contact, we specialize in creating personalized customer support solutions that drive business growth and customer satisfaction. Let us help you elevate your customer experience and stand out from the competition.
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