As the year wraps up, we’re closing it on a high note: Simply Contact earned the Bronze Award in the Best BPO Partnership category at the European Contact Centre & Customer Service Awards 2025.
ECCCSAs: The most prestigious contact center awards
The ECCCSAs are the most respected awards in the European customer contact industry. In their twenty-fifth year, they remain the longest running and largest program of their kind. The judging process is known for its depth, so winning an ECCCSA often feels like taking home an Oscar. This year’s ceremony took place at Evolution in Central London on November twenty-five and brought together leading organizations from across Europe.
What made our partnership with Ditto Music stand out
Our recognition comes from the results we delivered with Ditto Music. Together, we built a support team that understands both operational demands and the realities of the music world. Most of the agents on this project have direct music experience, which allowed us to support independent artists with the empathy and expertise they expect.
The partnership delivered strong outcomes:
CSAT rose from 51% to 88%.
Response output grew from 3.5 to 8 per hour.
Attrition stayed at 2% with steady internal growth.
We added fraud and licensing support as new functions.
Today, more than forty agents support Ditto’s global artist community and help the brand scale while protecting the customer experience that defines its reputation. We handle the front line, giving Ditto more room to focus on long-term product and business goals.
This award reflects the power of cultural alignment, disciplined operations, and a genuine partnership. It’s a standout moment for our team and a clear example of what industry-aware support can achieve.
Work with an award-winning support team
Let’s achieve greatness together—partner with Simply Contact for customer support solutions that deliver real results!
