Simply Contact were initially engaged to provide frontline support for the client's fintech platform, starting with a compact team of agents.
While the client retains internal staff in strategic and senior roles, day-to-day customer support operations are fully entrusted to Simply Contact. This structure has allowed the company to focus on product innovation and regulatory compliance, while our team ensures fast, accurate, and secure frontline customer service.
As the partnership progressed, our role expanded. Shortly, the support team grew twofold, forming the entire customer-facing support function. More recently, a dedicated quality assurance and training specialist was added, signaling the client’s trust in Simply Contact to deliver beyond frontline support.