Article
Healthcare Call Center Outsourcing Companies: Top Picks for 2027
Every call your clinic misses is a patient who waits longer for care or books with someone else. Healthcare call center outsourcing companies answer the calls your team cannot, so patients get appointments and coverage answers without waiting. Below, we rank the top 9 for 2027 and explain how to verify Health Insurance Portability and Accountability Act (HIPAA) compliance.
Healthcare call center outsourcing: Why organizations outsource patient calls
Patient call volume rises in waves. During flu season, many patients try to book appointments at the same time. Open enrollment brings a second wave, as health plan members call with questions about their coverage. A team built for a normal week cannot answer all of these calls, so patients wait on hold and some hang up.
Every call that goes unanswered is also lost revenue. A clinic that misses ten booking calls a day and loses half of those patients to another provider gives up five visits a day, or more than 1,200 visits a year.
Your front desk has the same problem. The person who checks in a patient also answers the phone. Calls interrupt the work, staff get tired, and some of them leave.
With healthcare call center outsourcing, a separate team answers every call, so your front desk can focus on the patients in the clinic. A healthcare outsourcing call center can also speak your patients’ languages, so you do not need to hire for each one.
Demand for outsourced support keeps rising: Grand View Research projects that the global business process outsourcing (BPO) market will reach $525.23 billion by 2030.
Healthcare call center outsourcing companies: Top 9 for 2027
Our experts list the top healthcare BPO companies of 2027 below, starting with Simply Contact. The list includes healthcare call center companies and healthcare BPO companies in the USA, such as Concentrix and TTEC, plus European providers, and covers medical call center outsourcing companies with front-office and back-office strengths.
Simply Contact
Simply Contact is a leading healthcare call center outsourcing company with a compliance stack of HIPAA, the General Data Protection Regulation (GDPR), ISO 27001, and ISO 27701. On its patient transport support project for National Health Service (NHS) patients, agents handle bookings and eligibility checks and reached a 94.4% quality score. Simply Contact has run customer support operations since 2013 and keeps annual attrition at 2% to 5%.
Services: HIPAA-aligned patient support, multilingual omnichannel support in more than 30 languages, claims processing, back-office support, and emergency call answering, delivered within its wider customer support outsourcing services.
Key strengths: Stable teams with a 1.9-year average agent tenure, 99.99% service continuity, ability to scale by up to 50 agents per month, healthcare-focused onboarding, de-escalation trainings.
Differentiator: Compliance and continuity of care backed by a proven record in vulnerable-patient support.
SupportYourApp
SupportYourApp is a global customer support provider founded in 2010. It has served more than 250 clients in over 30 countries, including healthcare organizations. SupportYourApp offers 24/7 support in more than 60 languages. It selects consultants with healthcare experience and also provides tech support for healthcare apps, portals, and devices.
Services: AI-enhanced patient support, inbound and outbound call handling, email and chat support, technical support (levels one to three), and back-office support.
Key strengths: HIPAA, GDPR, and CCPA compliance, agents trained on healthcare workflows, secure infrastructure, and flexible team sizing.
Differentiator: AI agents schedule appointments and resolve simple requests, while human agents handle sensitive and complex cases.
Teleperformance
Teleperformance, now branded TP, is one of the largest healthcare BPO companies. Its workforce of more than 500,000 people, who speak more than 300 languages, allows Teleperformance to adjust team size quickly. Teleperformance provides digital multilingual patient and support solutions.
Services: Medical device support, patient support, commercial services, member and patient services, provider management, and revenue cycle management.
Key strengths: End-to-end healthcare services and AI-powered tools in nearly 100 countries.
Differentiator: Front-office patient engagement combined with complex back-office functions.
Alorica
Alorica is a global business process outsourcing company that provides patient and member services to healthcare organizations. It serves payers, providers, pharmacy benefit managers, and life sciences and medical technology companies. Its healthcare client relationships average more than seven years, and more than 15,000 healthcare agents work for it in seven countries.
Services: Patient and member support, pharmacy services, medical billing, and an adjustable workforce.
Key strengths: More than 25 years of healthcare experience and 24/7 support under HIPAA- and HITRUST-aligned governance.
Differentiator: Named a Leader in Everest Group's 2026 PEAK Matrix for healthcare customer experience.
Concentrix
Concentrix supports medical providers and life science organizations. The company offers omnichannel services for patient-facing and administrative healthcare work. It has modernized the patient assistance center of a specialty healthcare provider, where virtual assistants collect basic information so live advisors can focus on requests such as appointment scheduling. Healthcare clients have cut call abandonment by 85% with its solutions.
Services: Healthcare clinical services, patient support programs, patient experience and loyalty, patient health management, and patient access and wellness solutions.
Key strengths: End-to-end healthcare focus, cloud-based and delivery solutions in 74 countries.
Differentiator: Most of its work happens offshore: about 89% of revenue comes from outside the U.S., with big teams in the Philippines and India.
Foundever
Foundever is a global customer experience and business process outsourcing company. It dates back to 1985, operated as Sitel Group until 2023, and now works with more than 50 healthcare clients. More than 12,000 healthcare agents support payers and providers in more than 60 languages, as well as specialty pharmacy and telemedicine programs.
Services: Health plan member services, eligibility checks, open enrollment support, and claims processing.
Key strengths: Delivery from 45 countries, HIPAA and HITRUST compliance, and workforce management tools for peak seasons.
Differentiator: Its Healthcare Academy teaches agents medical terms and HIPAA.
Atento
Atento has provided customer support services in 17 countries for more than 25 years. Atento applies artificial intelligence (AI) and automation solutions. In healthcare, it focuses on helping payers improve member and provider experience. In 2025, it partnered with Simplify Healthcare to offer health plans a pilot program for member experience.
Services: Customer experience consulting, business process outsourcing solutions, AI agents, and back-office support.
Key strengths: Multichannel support and a CRM foundation, backed by more than 400 multinational clients.
Differentiator: Support delivered from Latin America, where it is the largest customer experience and BPO provider.
TTEC
Founded in 1982, TTEC Holdings, Inc. works with healthcare organizations, from health plans to retail pharmacies. TTEC combines customer experience technology and contact center services with AI-driven platforms. It also serves telehealth providers and Medicare plans, and supports pharmaceutical brands with medical information programs.
Services: Patient engagement, member care outsourcing, and payer and provider services.
Key strengths: Healthcare domain experience and global reach, with more than 720 clients across industries.
Differentiator: AI that sorts member requests by intent, plus tools aimed at lifting conversion rates in open enrollment.
Cognizant
Cognizant delivers business process services and digital technology solutions for healthcare. Health Sciences is one of its four business segments. The company focuses on data-driven healthcare operations, including claims processing, enrollment, membership, and revenue cycle management. In 2023, Horizon Healthcare Services selected Cognizant to support its government healthcare programs for 1.2 million members.
Services: Patient access and front-end services, healthcare technology and automation solutions, and business process as a service (BPaaS).
Key strengths: Health plan software and care management tools, backed by healthcare domain expertise and more than 200 health plans supported.
Differentiator: It owns TriZetto, a software line (Facets and QNXT) that health plans use to process claims and manage members, and it can also handle those tasks for them.
Medical call center outsourcing: How healthcare calls differ
In healthcare call center outsourcing, a call can involve private data and a worried patient, and that changes four parts of the work.
HIPAA and patient data compliance
Every call can contain protected health information (PHI), so compliance is a condition of the contract. PHI is any data that links a patient to care, such as a name tied to an appointment. BPO healthcare companies must safeguard it and sign a business associate agreement with the healthcare organization.
Tone control for sensitive calls
Patients call about symptoms and test results. Agents need a calm tone and clear wording on every call. Scorecards that rate tone and empathy give managers a way to measure these calls.
Healthcare-specific workflows
Appointment scheduling, insurance verification, and claims questions follow payer rules and clinic policies that general support teams do not know. Agents trained on these rules verify coverage during the call and book the right visit type.
EHR and CRM integration
Agents who work inside your EHR and CRM systems see schedules and patient history during the call, so patients do not repeat information.
Healthcare call center outsourcing services: How to choose a partner
To choose among healthcare call center outsourcing services, ask each provider to prove five things before you sign.
- HIPAA compliance verification. The U.S. Department of Health and Human Services (HHS) does not recognize any HIPAA certification. Ask for the provider's HIPAA policies and a signed business associate agreement, and request independent security certifications such as ISO 27001.
- Agent training in medical terminology. Ask how agents learn medical terminology before they take live calls and how the provider tests that knowledge. Agents who know drug names and procedure types route calls correctly. Our experts recommend reviewing the training program and a sample call scorecard.
- Surge-handling capacity. Confirm how fast the team grows for flu season and open enrollment.
- EHR and CRM integration. Ask which EHR and CRM platforms the provider integrates with and whether agents work inside them.
- Quality assurance and patient experience metrics. Agree on CSAT and FCR targets before the contract starts, and request regular quality assurance (QA) reports. Simply Contact clients reach CSAT and FCR above 80%.
Conclusion
The right outsourcing partner can raise your quality scores. When fewer agents leave, knowledge stays in the contact center, and patients get consistent answers. Healthcare call center outsourcing companies can deliver that, provided they protect patient data and train agents for sensitive calls.
When comparing providers, ask for proof: low attrition rates, documented HIPAA policies, and details of their training program. The same checks help when you compare general call center outsourcing vendors outside healthcare.
If you’d like to see what this kind of support could look like for your organization, request a consultation to start the conversation.
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