Anna Bielikova is a customer support operations expert at Simply Contact, where she served as Chief Operating Officer from 2024 to 2026, designing and scaling outsourcing operations that help companies grow without losing quality.
With over 12 years in customer service operations, Anna has built resilient, high-performing support operations for 20+ clients across FMCG, retail, e-commerce, technology, tourism, logistics, and finance. Her focus has always been on turning complex operational challenges into scalable, measurable processes and making omnichannel support feel effortless for customers and teams alike.
Her approach favors clear strategy over guesswork, people-powered operations over one-size-fits-all models, and long-term partnerships built on trust and measurable results. A Lean Six Sigma Yellow Belt, she brings structured process discipline to every engagement she leads. She writes for teams rethinking their outsourcing strategy or looking to build a more stable, scalable customer experience.
