Anna Bielikova is a customer support BPO expert with over 10 years of experience. She has built strong relationships and driven operational performance for 20+ industry-leading clients across FMCG, retail, e-commerce, technology, tourism, logistics, and finance. She holds a Lean Six Sigma Yellow Belt Certification and has coordinated large-scale projects with international teams. Additionally, Anna has spearheaded initiatives that optimize workflows, reduce costs, and elevate service quality.
List of Anna's articles
Proven Customer Support Tips for Financial Companies
Business Tips
September 6, 2023
How to Outsource Back Office Operations Successfully
Business Tips
August 14, 2023
Call Center Outsourcing Market Review
Trends & Insights
July 2, 2023
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