Simply Contact is a partner for many of the world’s leading enterprises, SMEs, and startups. We help companies stay competitive, improve customer experience, and enhance the efficiency of customer service by establishing targeted outsourced contact centers.
Our mission is to solve complex business challenges by delivering simple yet effective solutions that provide a consistent and positive customer experience.Simply Contact
The team is the core value of Simply Contact. We provide an environment that fosters personal growth, self-development, and team synergy. We care about our people while they care about our customers.
We build transparent communication with our people and our customers. We provide complete visibility into our workflows, project updates, successes, and failures. We operate with honesty and respect above all.
We believe in never-ending development to deliver exceptional results to our customers, and innovate for better outcomes. As we develop ourselves, we develop our customers’ business.
Each of us contributes to the common goal. We take responsibility for our actions. We aim to provide the best long-term solutions, we share risks with our customers to enact positive change and deliver excellence.
We opened 4 offices in Ukraine covering the center, western, and eastern regions of the country. With time, we expanded our company to Poland by opening an office in Warsaw. New locations in Romania and Bulgaria are on the way. Simply Contact is constantly evolving and opening new delivery centers to provide access to a pool of highly educated talents.
Bonifraterska St, 17 North Gate
Nyzhnii Val St, 15
Naukova St, 7D
Lypynskoho St, 4
Kotlyarevs'koho St, 1
We highly appreciate honesty in collaboration. We openly show the way we work to our clients, discuss all the details, and always keep them updated about the project status, progress, or any issues.
We have quality control processes in place to continuously improve performance. Our team keeps track of the metrics like CSAT and NPS monitoring the work efficiency and then implementing improvements when necessary.
Our workflows meet the highest data security standards, proven by PCI DSS and ISO 27001 certifications. We provide uninterruptible operations and achieve 99,99% continuity of services with power supply, duplicated data, and Internet channels.
We have chosen Simply Contact for their expertise and experience in the travel & airline industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.
We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.
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