Leading airline Wizz Air has teamed up with Simply Contact to create a client-oriented contact center. Simply Contact’s in-house specialists have begun fully developing the Wizz Air outsourced call center.
Wizz Air is Europe’s fastest-growing and greenest airline, with 121 aircraft and over 700 routes in its network. In 2019, the airline transported 41.7 million passengers and is continuously increasing its passenger throughput and the number of destinations.
Wizz Air chose Simply Contact for its profound expertise in customer service for the airline industry and previous experience. The newly established contact center provides full client support, processing incoming and outgoing customer requests, and managing some of the inquiries made by clients or their legal representatives. The contact center is multilingual, providing support in Russian, Ukrainian, English, German, and French, highlighting its orientation toward European markets.
By now, the Wizz Air customer service center is planned to accommodate over 100 workers and is expected to expand soon. There are further plans for staff expansion and opening branch offices in several new cities.
“I am sure Simply Contact and Wizz Air partnership will prove to be long-lasting and productive. Our experts will help establish the most efficient customer service processes, and ensure uninterrupted work of the contact center,” said Konstantin Ryzhov, co-founder and CEO of Simply Contact.
Simply Contact has been one of the leading outsourcing contact centers in Ukraine and Poland for more than nine years. The company employs the best specialists in offices located in Dnipro, Kyiv, Lviv, and Poltava in Ukraine and Warsaw in Poland, providing unique contact centers for each client individually.
Wizz Air is the biggest low-cost airline cooperating in Eastern and Central European countries. It provides over 700 directions from more than 20 bases and connects 155 locations across 40 countries. Its squad consists of 5,000 experts who perfectly fulfill the goal of providing high-quality solutions and low prices that makes them a leader among competitors in the international airline market. The loyalty of regular customers and a choice of 42 million customers in the past year - is the best proof of this. WIZZ has at its disposal an all-Airbus fleet of 121 planes. CH-Aviation announced that judging by the latest collected data, Wizz Air has one of the youngest airline fleets worldwide.
Wizz Air is listed on the London Stock Exchange under the ticker WIZZ. It is also included in the FTSE All-Share and FTSE 250 Indices. Wizz Air is registered under the International Air Transport Association (IATA) and Operational Safety Audit (IOSA), the worldwide criterion in the field of airline safety appreciation — which guarantees quality for customers.
It also has many awards that confirm the ratio of quality and price, it's a guarantee of superior service. As an example - exclusive safety and product rating agency airlineratings.com admitted that Wizz Air is in the world’s top 10 secure airlines. Recently, it received another respect - “Airline of the Year” from the Air Transport Awards. As a fact, it's the unique worldwide award that admits first-class companies in the aerospace industry in the most important categories of the year.
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