One of the biggest international wholesaler companies METRO Cash & Carry Ukraine has teamed up with Simply Contact to create a client-oriented call center. Simply Contact’s experts have already begun to work on the implementation and full development of METRO's contact center.
With around 670 wholesale stores in 24 countries, METRO Cash & Carry is the leading international player in wholesale trade: customer-focused, international and innovative. The distinctive business concept is oriented toward helping professional customers to successfully run their own businesses. The wholesale company strives to be championing the passion, ambition, creativity, and flexibility of the independent business.
METRO Cash & Carry Ukraine choose Simply Contact for its quality of external sales and customer service, as well as its successful experience of working with international companies. The project includes 15 agents who work with the inbound and outbound lines in Ukrainian and Russian languages. The contact center also includes additional channels like live chats and website call-back requests. All these activities help customers get immediate feedback with complete product information, accounting and return issues, complaints, offers of potential partnerships, and much more.
“Simply Contact is excited to welcome Metro Cash & Carry Ukraine as one of our clients! This partnership promises to be effective and successful. We will ensure the ongoing work of the contact center, as well as set up the most efficient customer service processes,” said Konstantin Ryzhov, co-Founder and CEO of Simply Contact.
Simply Contact is one of the leading outsourcing contact centers with modern infrastructure in the world. The company provides unique contact centers for every customer individually. Among Simply Contact customers are international companies and enterprises such as Wizz Air, Ukrainian International Airlines, Yves Rocher, and others.
METRO Cash & Carry entered the Ukrainian market in 2003. The company currently operates 23 classical METRO Cash & Carry stores in Kyiv, Odesa, Dnipro, Kharkiv, Lviv, Kryvyi Rih, Poltava, Vinnytsya, Zaporizhya, Chernivtsi, Mykolaiv, Rivne, Ivano-Frankivsk, Mariupol, Zhytomyr; and 3 Bery Vezy stores in Ternopil, Lutsk, and Chernihiv. Within 16 years in the Ukrainian market METRO Cash & Carry invested in the local economy € 600 million. METRO Cash & Carry Ukraine sales in the 2018/2019 fiscal year amount to EUR 627 mio. More information at http://www.metro.ua/
METRO is a leading international wholesale company with food and non-food assortments that specializes in serving the needs of hotels, restaurants, and caterers (HoReCa) as well as independent traders. Around the world, METRO has some 16 million customers who can choose whether to shop in one of the large-format stores, order online and collect their purchases at the store or have them delivered. METRO in addition also supports the competitiveness of entrepreneurs and own businesses with digital solutions and thereby contributes to cultural diversity in retail and hospitality. Sustainability is a key pillar of METRO’s business.
METRO has been the European sector leader in the Dow Jones Sustainability Index. The company operates in 34 countries and employs more than 100,000 people worldwide. In the financial year 2018/19, METRO generated sales of € 27.1 billion. In October 2019, METRO AG signed an agreement to sell a majority stake in METRO China. In September 2018 METRO initiated the divestment process for the food retail chain Real with its 34,000 employees. For more information, please visit http://www.metroag.de/.
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