One of the leading European mobility platforms teamed up with Simply Contact with the goal of creating a client-oriented call center. Simply Contact's professionals have already started the implementation of Bolt's outsourced contact center.
Bolt is actively progressing in the Eastern European market, offering its customers technological, but at the same time simple and effective solutions. Similarly, Bolt is looking for partners who can provide trained staff and turnkey solutions.
The Simply Contact team has formed a solution to serve the Bolt project. We provide support for passengers and drivers of the Bolt service 24/7 through online chat rooms.
Project agents receive incoming requests from passengers or drivers, give answers to questions they are interested in, explain the intricacies of the product, and develop customer loyalty to the product.
The project started on the 3rd of August with 18 agents on staff, including the project managers, and is planned to be four times expanded by November.
“Simply contact is so excited to work with such a rapidly developing team of professionals like Bolt. I’m sure our partnership will be so effective and our customer service will exceed all the expectations,” said Konstantin Ryzhov, co-Founder and CEO of Simply Contact.
Simply Contact is one of the leading outsourcing contact centers with modern infrastructure in the world. With 9+ years of experience, the company provides successful projects in the fields of communications, financial services, aviation, e-commerce, and retail.
Bolt is the leading European mobility platform that’s focused on making urban travel more affordable, convenient, and responsible.
Bolt has more than 30 million users in over 35 countries across Europe and Africa. Its services range from ride-hailing to micro-mobility with e-scooters and electric bikes to food and package delivery.
All Bolt rides in Europe are 100% carbon-neutral as part of Bolt’s Green Plan, a long-term commitment to reduce the ecological footprint of the company.
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