The constant need for more staff drives growing businesses to seek cost-efficient solutions. Help desk outsourcing means hiring a third-party service provider to deliver services your in-house team can’t provide. It enables businesses to access skilled experts without the hassle of extensive hiring or staff.
Suppose you are looking for an outsourced partner. In that case, this article will help you understand how to choose a reliable company and give you an insight into popular outsourced help desk providers.
The growing demand for quick access to experts boosts the fast growth of the outsourced help desk market: in 2024, it reached 9.7 million USD. According to Clutch, the most common outsourced services include accounting, IT, marketing, development, HR, and customer support. Let's check and find out what advantages encourage companies to work with outsourced help desk suppliers and what it means for businesses.
According to the statistics, nearly 63% of companies state that outsourcing enables the possibility to work more on core functions, delegating secondary to third parties. As a result, companies get professional support on non-core services and can give bigger input into their main business sphere without losing quality in other aspects.
According to research, companies cooperating with outsourcing partners can save up to 27.2% of costs because of more attractive money input requirements. Working with companies from abroad, you can experience lower costs associated with labor and taxes, and you need to spend fewer resources than an in-house team.
Outsourcing opens unlimited access to skilled professionals from various industries worldwide without limits to a specific region. For example, approximately 300 thousand jobs are outsourced from the USA, demonstrating the growing potential of hiring from another country to get the desired specialists.
Professional help desk service providers have a list of preferred technologies that enable the highest effectiveness in specific spheres. For example, 85% of companies worldwide utilize AI to raise productivity. When working with a reliable outsourcing company, you will also get their technology support.
If you have unstable workloads that may need various employee numbers in different seasons, outsourcing will be the option to avoid additional hiring. A hired help desk company will provide the required staff to fulfill tasks and give you more flexibility for potential company growth.
Comparing in-house and outsourcing options, we believe the second one gives more flexibility, prepared staff, cost-saving options, and unlimited scaling potential.
Our experts have prepared a basic list of criteria to help you find and choose a reliable and trustworthy company for outsourced services. First, decide what kind of support you need from your future partner to narrow the list for future company evaluation.
Always check the reputation before trusting your crucial services to a stranger to avoid potential risk or damage to your brand. You can do it by checking the company's case studies and customers' reviews of the company on global rating platforms (for example, Trustpilot, Clutch, Featuredcustomers, and Glassdoor). By checking impressions and opinions, you can evaluate the approximate amount of satisfied customers and decide if you are ready to put your trust in a potential partner.
Pay attention to present certifications and awards, proven track history, and years of experience to see how well the industry recognizes it. For example, companies with years of experience, numerous positive reviews, and rewards will be more reliable than just-created ones without feedback.
Each industry has its specific requirements, industry software, ways to do business, customers' expectations, standards, and required knowledge base. Outsourcing companies, experienced specifically in your industry, will be more likely to provide high-quality services and faster adapt to your company's needs than newcomers. Companies that work within your business sphere will have more insight into challenges than general ones.
Artificial intelligence, translation programs, chatbots, and familiarity with various CRM bases will demonstrate the company's adaptivity and preparation to work fast. They can apply a monitoring system for issue detection and seamless connection to your existing system. Outsourced companies that offer 24/7 AI-driven support and integration with CRM platforms will be more productive than those that work with outdated ticketing systems.
Scalability will ensure that your outsourced partner can keep the rhythm of changing business demands at different workload levels. Companies with scalability potential will support your business during fast or slow growth, offering the same high level of service and quickly finding additional staff if required. Companies with global reach will more likely support multiregional operations and can easily scale services.
Cooperation with an outsourced help desk company means you will have to give access to sensitive information about your business and customers. You need to be sure that the company applies all required security measures to avoid information leaks and respects industry security standards related to personal data. Check if they comply with GDPR, ISO 27001, or HIPAA standards.
Searching for reliable outsourcing companies can be challenging, and we have prepared a list of the top 10 to narrow the search for you. Check the list below to see what they can offer and how well they correspond to the main evaluation criteria.
Simply Contact has been working in the worldwide market since 2013. Its main operation direction is IT and customer support services powered by AI tools. Multilingual solutions, accurate metrics, security, transparency, and customer satisfaction are chosen as the main focus of its working style.
Simply Contact has established offices in the United Kingdom of Great Britain, Romania, Bulgaria, Poland, Ukraine, and Moldova. The company won several awards, including Gold Winner 2022 by ECCCSA, Stevie Awards Contact Center or Customer Service Outsourcing Provider of the Year, and Clutch's Top B2B Companies Global 2022.
| Reputation | Clutch: 4.9 (26 reviews) Glassdoor: 4.8 (25 reviews) Proficiency in multi-lingual support Great project management Skilled and able to handle the most difficult tasks |
| Industry expertise | Travel and Airlines, Logistics, Government, E-commerce, Retail, Finances and Music |
| Technological capabilities | Artificial intelligence, automation, chatbots, multilingual translation |
| Scalability | 600+ employees The company offers a wide range of customer support outsourcing services, contact center services, quality assurance, social media support, and help desk outsourcing. Simply Contact works worldwide and has several offices in Europe and the UK. |
| Security | PCI DSS ISO27001 ISO27701 GDPR HIPAA |
Simply Contact has a strong reputation and over a decade of experience. The amount of employees shows the capability to provide stable support for small, medium, and large-sized businesses with scalability potential. Respect for security measures and compliance with main European security protocols make them a reliable outsourcing partner worldwide and in Europe, specifically within industries noted in their expertise sphere.
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Accenture entered the global market through its establishment in 1989. Accenture dedicates itself to diversity and environment and ethics and human rights. The organization implements artificial intelligence and advanced technologies to provide premium services which enhance operational efficiency.
The company operates from Dublin, Ireland while maintaining offices in 49 countries to serve more than 120 clients. The company has received multiple awards and nominations for A Great Place to Work as well as Top Consulting Firm and An Influential Innovator.
| Reputation | g2: 4.2 (102 reviews) Responsive customer support team Capability to scale |
| Industry expertise | Software and Platforms, Retail, Insurance, Automotive, Capital Markets, Banking, Travel, Capital Markets, Utilities, Industrial Sector, Natural Resources, Chemicals, Energy, High Tech, Health, Public Service, etc. |
| Technological capabilities | Strategic managed services, platform services, automation, security, application management, data management, cloud, infrastructure engineering, ecosystems |
| Scalability | 700k+ employees The service range includes strategic management services, emerging technologies, talent organization, cloud services, ecosystems, technology transformation, digital engineering and manufacturing, infrastructure and capital projects, marketing, risk management, etc. Accenture operates in 120+ countries, including US and European segments. |
| Security | CDP ISO27001 |
The company shows stability through its 35-year operational history and its large collection of case studies and reviews. The company delivers services which fulfill business requirements for enterprises and small and middle-sized businesses worldwide. The company demonstrates readiness for expansion through its employee numbers. The organization maintains robust security measures alongside broad expertise and technological capabilities to support various operational requirements.
EverHelp has been operating in the global market since 2021.
The main goal of this company is to provide customized customer support outsourcing services that will drive business growth. EverHelp’s approach is to integrate with client workflows seamlessly while delivering multilingual, omnichannel support and keeping customer satisfaction at the core of every interaction.
The company has a strong international presence by assembling a team of over 500 professionals and providing support coverage in more than 30 languages. The company successfully delivered over 100 projects across its key industries of SaaS, eCommerce, Fintech, Hospitality, and Gaming & Entertainment.
EverHelp offers a versatile service portfolio which covers customer service, technical assistance, sales support, back-office operations, and tailored solutions for startups.
| Reputation | Clutch: 5.0 (37 reviews) Good value for costFlexible collaborationGreat project managementTimely service delivery |
| Industry expertise | eCommerce, Retail, SaaS, Logistics, Hospitality, Fintech, Gaming & Entertainment, Travel |
| Technological capabilities | Artificial intelligence, automation, chatbots, multilingual & omnichannel support, data analytics and management, CRM management and integration, help desk ticketing, inbound and outbound calls |
| Scalability | 500+ agents EverHelp offers a range of services, including customer service outsourcing, startup support, sales outsourcing, back office support services, technical support, call center services, social media assistance, email support, live chat outsourcing, AI-powered optimization and automation, etc. The company operates in Central Europe, Eastern Europe, and Latin America |
| Security | PCI DSS Level 1 GDPR |
The company has quickly gained a reputation as a reliable support outsourcing partner for businesses of all sizes, from startups to global enterprises. Its scalable model and 24/7 omnichannel support across email, phone, live chat, social media, and helpdesk platforms, allows EverHelp to provide uninterrupted service for clients worldwide.
Strong focus on quality control, transparent analytics, and measurable outcomes allow EverHelp to consistently maintain high customer satisfaction levels, usually reaching above 90%. Respect for security protocols, adherence to industry best practices, and commitment to cultural sensitivity in every interaction have landed EverHelp a status of a dependable outsourcing partner with long-term growth potential.
Since 2002 Infosys BPM has operated across 16 countries. The company operates in four business geographic segments which include North and South Americas and Asia and Europe and Australia. The company bases its strategy on advanced digital and AI technologies to achieve effectiveness and improvement. The world recognizes Infosys BPM's services through more than 60 industry-specific awards.
| Reputation | Featuredcustomers: 4.7 (reviews include 24 testimonials, case studies, and 28 customer videos) Global delivery and multiregional reach |
| Industry expertise | Healthcare, Insurance, Manufacturing, Media, Logistics, Finance, Edutech, Retail, Travel, Resources, etc. |
| Technological capabilities | Generative AI, RPA, legal process management, BPM analytics |
| Scalability | 58k+ employees Service range: customer support, digital interactive services, transformation of business processes, analytics, annotation, accounting, generative AI services, HR, learning, legal processes, RPA, sales, sourcing, data management, etc. The company operates in the Americas, Asia Pacific, Europe, and Australia. |
| Security | AIP 0365 DLP IRM MCAS |
The company demonstrates reliability and trust through its 20+ years of experience and extensive case studies and customer testimonials and industry-wide recognition and expertise. The company offers services to businesses of all sizes through its global presence which enables distant regions to access its offerings. The company has the potential for further growth because it employs 58k+ employees who are experts in various technological fields.
HiredSupport entered the global market in 2016 and has operated for more than ten years. The company dedicates itself to both online and offline operations while serving businesses across multiple industries throughout the world. The foundation of their operational strategy rests on integrity and innovation. The company initiated its partnership with website and product development in 2024.
| Reputation | Clutch: 4.9 (6 reviews) Strong industry expertise High-quality work |
| Industry expertise | Business, Retail, Dental, Education, eCommerce, Automotive |
| Technological capabilities | Transcription, CSAT, inbound and outbound calls, lead generation, search engines, AI, virtual assistant, voice agents |
| Scalability | 450+ employees Service range: customer support, claims processing, content moderation, data annotation, data entry and processing, virtual assistant, lead generation, live chats, help desk support, technical support, email and phone support, etc. The USA and abroad. |
| Security | Unknown |
Hired Support demonstrates a solid history along with extensive experience and a positive reputation. We were unable to locate any information about their security certificates. The company provides technological support for different services through help desks and call centers. The company operates in multiple industries while primarily serving large enterprises together with middle-sized businesses.
Since 1989 ScienceSoft has operated as an outsourced help desk company on the worldwide market while maintaining strong security standards. The organization aims to execute projects regardless of any situation. ScienceSoft operates from Texas but maintains offices and conducts business in Mexico, Finland, Poland, Latvia, Lithuania, The Kindom of Saudi Arabia and the United Arab Emirates.
| Reputation | Glassdoor: 4.7 (93 reviews) Clutch: 4.8 (39 reviews) Responsiveness and effective communication Well-Organized projects |
| Industry expertise | Finance, Healthcare, Banking, Insurance, Investment, Fintech, Oil and Gas, Travel, Transportation, Logistics, Professional Services, Retail, Manufacturing, etc. |
| Technological capabilities | AI, programming languages, cloud, SaaS, data science, ML, Blockchains, virtual reality, augmented reality, CV |
| Scalability | 750+ employees The service range includes help desk services, IT support, IT outsourcing, software development, web and app development, IT consultation, digital transformation, UX/UI design, data analytics, etc. ScienceSoft operates in North America, Europe, the UK, and the Gulf. |
| Security | ISO 9001 ISO 27001 |
ScienceSoft demonstrates 35 years of worldwide expertise while delivering services to companies across North America, the UK, the Gulf and Europe. The majority of their clients belong to mid-size companies and enterprises but they also serve small businesses. The company benefits from scalability through its diverse service offerings and extensive workforce and global reach.
Teleperformance operates as a French company which began its operations in 1978 and provides services across the world. The company specializes in call center operations and customer care services as well as other outsourcing solutions. The help desk company provides human resources together with advanced technologies that include AI-powered solutions. The company has received multiple awards including Best Workplaces and Gen AI Conclave.
| Reputation | Glassdoor: 4.3 (75k reviews) Reviews are not available for reading |
| Industry expertise | Finance, Insurance, Retail, e-commerce, Gaming, Travel, Technology, Government, Media, Automotive, Healthcare, etc. |
| Technological capabilities | Digital CX, microservices, artificial intelligence, advanced analytics, video CX, StoryfAI |
| Scalability | 500k employees The service range includes customer support, health care support, collection services, recruitment services, technology services, process optimization, transformation and consulting, back-office procession, finance, and accounting. etc. Teleperformance works with more than 100 countries |
| Security | AICPA SOC ISO 22301 ISO 27701 PCI DSS GDPR |
The company presents itself as dependable because it has operated in various industries for more than 46 years. The inability to access client reviews creates uncertainty about the company. The company operates in more than 100 countries while its large workforce enables services for businesses of all sizes from enterprises to medium and small companies. Your company can benefit from its strong technological capabilities and scalability potential which supports future expansion.
Edvantis has been working on the worldwide market since 2005. The company represents itself as outsourcing with a strong reliance on advanced technologies and software development. Their goal is to provide quick, transparent, and active support services for various business purposes and positively impact society. Their awards include Bronze and Silver Stevie Winner, top 100 Global Outsourcing in 2023, and G2's "Clients Love Us".
| Reputation | Glassdoor: 4.6 (23 reviews) Clutch: 4.8 (37 reviews) Understand the needs of their clients Communicative and proactive |
| Industry expertise | Medical, Supply Chains, Logistics, Transport, Education, Finance, Software and Hi-Tech, Healthcare, e-commerce, Public Sector, Real Estate. |
| Technological capabilities | AI, data science and BI, software engineering, cloud development, migration services, payment software, IT operations, Microsoft Technologies, and legacy modernizations. |
| Scalability | 400+ employees The Service range covers staff augmentation, IT consulting, digital transformation, and fixed-price projects. The company has offices in Ukraine, Poland, Germany, and the USA. |
| Security | ISO-27001 |
Edvantis demonstrated nearly 20 years of expertise, active project fulfillment within several industries, and a reliable record of satisfied customers. Cooperation with this company will be most profitable for middle-size businesses, but enterprises and small companies also use their services. It shows good scalability potential, a rich technology range, and respect for security measures.
SupportYourApp is an international Support-as-a-Service company that has been delivering customer, technical support and CX services to growing companies globally since 2010. The company combines multilingual support, secure infrastructure, and a human-centered approach powered by AI technologies. With ISO/IEC 27001 and PCI DSS L1 certifications, SupportYourApp ensures full compliance with GDPR, HIPAA, and CCPA regulations.
Today, SupportYourApp serves clients in over 30 countries and provides support in more than 60 languages. Its global team of professionals helps companies across SaaS, fintech, eCommerce, gaming, retail, healthcare, and other industries deliver exceptional customer experiences at scale.
| Reputation | Clutch: 4.9 (60+ reviews) Glassdoor: 4.6 (850+ reviews) Trusted by 250+ global tech companies Known for fast onboarding and scalable support solutions |
| Industry expertise | SaaS, FinTech, eCommerce, Healthcare, IoT, EdTech, Gaming, Retail, Travel, and others. |
| Technological capabilities | AI-powered ticket routing, chatbot integrations, CRM/API customization, multilingual automation |
| Scalability | 1,200+ employees 24/7/365 support across 60+ countries ISO-certified processes with dedicated teams and account managers |
| Security | ISO/IEC 27001:2013 PCI DSS GDPR, CCPA, HIPAA compliant Data encryption and secure infrastructure |
With over a decade of operational experience and a strong base of verified client feedback, SupportYourApp has established itself as a reliable outsourcing partner for companies of all sizes. Its ability to scale teams quickly, combined with a proven track record across different industries, makes it a solid choice for businesses seeking consistent support quality. The company’s commitment to transparent processes, structured onboarding, and talent development ensures smooth integration with client operations and long-term cooperation potential.
Tidio is an AI-powered help desk and customer service platform that combines live chat, multichannel ticketing, and intelligent automation to streamline support operations for growing businesses and enterprises. Known for its speed, ease of use, and flexibility, Tidio helps businesses of all sizes manage rising customer demand while reducing manual workload.
| Reputation | G2: 4.7/5 (1,700+ reviews) Tidio is praised for its intuitive interface, fast deployment, and responsive customer support. |
| Industry expertise | Retail, ecommerce, SaaS, IT services, logistics, professional services |
| Technological capabilities | AI and NLP chatbot (Lyro), workflow automation, help desk ticketing, multichannel messaging, integration with CRMs and ecommerce platforms, visual chatbot builder |
| Scalability | Trusted by over 300,000 businesses globally, with support for teams ranging from small shops to enterprise-scale operations |
| Security | GDPR compliant Advanced roles and permissions Encrypted data transfer and secure integrations |
Tidio is an ideal enterprise help desk for businesses looking to scale without overwhelming their teams. With its hybrid AI-human support model, ticket management tools, and multichannel communication, Tidio gives growing companies the tools they need to maintain exceptional customer service even during periods of rapid growth.
Outsourced help desk companies will help you fulfill the demand for additional staff, the need for experts in specific areas, and scalability. They open access to the global talent market and offer ways to save resources and costs, getting the highest proficiency, expertise, and adaptivity. Our top 9 help desk companies from the list of the most reliable providers, and with our evaluation guide, you can find a trustworthy partner for your business plans.
We’re here to help you streamline your support and keep your customers happy. Whether you’re expanding your team or optimizing workflows, our solutions are tailored to meet your business needs and help you scale with ease.
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