The highest quality and effectiveness of customer service are a must-have to stay on the edge of competition. Businesses strive to improve customer experiences, so it’s no wonder more and more companies apply AI-powered solutions, as AI tools can boost performance by up to 66%.
Stay with us to see the top AI customer service companies that help organizations achieve this goal. We will find out the benefits AI customer service solutions can provide to businesses across industries, as well as the types of AI-powered customer service companies that exist.
AI customer service transforms the entire customer experience paradigm, enhancing agents' capabilities with AI solutions for effective support and rapid assistance. For instance, AI for contact center quality assurance applies predictive analytics to forecast trends and user needs, while AI-driven sentiment analysis enables evaluation of existing experience, highlighting weak spots and issues to fix.
With AI-powered customer support automation, agents don’t have to deal with routine tasks anymore. AI takes care of them, while human teams have more time to handle complex cases where empathy is a must-have to calm an emotional customer and fix the problem. AI enables smart calls and ticket routing, optimizing workflows and ensuring cases get to the most suitable available specialists.
Augmented customer service agents, equipped with translation tools and supported by automation solutions, are more efficient for processing complex cases. For instance, multilingual support allows Simply Contact to assist customers across different countries and help our partners reach global markets through a quick and accessible support service.
To give you a clear picture of artificial intelligence’s effect on modern customer support, let’s review types of AI-enhanced companies and how they can tailor customer experience.
Customer support providers enhanced with artificial intelligence are companies that rely on human teams but actively apply AI to extend agents’ capabilities. With AI customer support tools, human teams can operate faster and assist more customers per day. They are more focused on personalization and use advanced tools to simplify their work and increase its quality.
Among artificial intelligence customer service software, customer support chatbots are one of the most popular solutions for round-the-clock support. Providers that offer AI chatbot implementation help customers find answers to simple questions and go through basic troubleshooting without human agent intervention.
Voice-related services ensure high-quality voice-based interactions with customers who call call centers. They can replace or enhance traditional IVR systems with advanced smart features, including context and intent recognition, to prepare human agents to step in when required.
Analytics and insights remain among the top CX software solutions, thanks to their ability to provide a clear picture of the current quality of customer interactions. Companies providing AI-powered analytics and insights offer a wide range of tools to analyze customer interactions across voice, chat, and email, and extract performance metrics and sentiment.
Help desk system tools, such as automated ticket routing and resolution suggestions, can save a significant amount of time for the support service team and optimize their performance. With efficient workflow modernization, support companies can assist more customers per day with less effort.
With AI agent-assisted solutions, human teams have instant access to knowledge bases through personalized AI-driven knowledge recommendations. Providers supply advanced solutions with real-time suggestions and summaries that enable faster responses to customers’ requests during phone calls and chats.
Based on our experience as an outsourcing customer support company, the omnichannel approach allows for creating several touchpoints and giving customers the opportunity to choose among their favorite communication methods. All the information is transferred from one solution to another, ensuring smooth conversation flow. Providers that offer omnichannel AI platforms extend the reach of the customer support department through multiple points of contact.
Infrastructure providers offer complex AI customer service solutions for call centers that include routing and analytics. Quite often, among their software stack, you can find voice bots and various agent tools.
Customer service operators strive to deliver a high-quality experience for their customers, and personalization is the first step in achieving this goal. CRM systems help agents stay on the same page, providing complete information about customers for a comprehensive understanding of their preferences. With CX tools, companies can take it a step further, predicting customer needs.
Let’s take a look at the best customer service companies, well-known for their AI-driven workflow enhancement and approaches to outstanding assistance.
Our top 10 is the following:
AI-enhanced customer support outsourcing company
Custom quotes
Simply Contact is an award-winning AI customer service company that integrates AI into every layer of support. Simply Contact teams remain fully human-led, using AI to complement their capabilities by boosting speed, accuracy, and consistency. Clients achieve up to 70% automation of routine calls through a voice bot and a 46% reduction in the language support budget with built-in translation. Simply Contact’s AI-powered quality assurance platform reviews every interaction, cutting review costs by 24% and improving coverage from 71% to 100%.
This combination of human expertise and AI support helps clients lower costs while maintaining fast response times and high customer satisfaction.
Olena Marushchak, the representative of the Government Contact Center with whom we worked, stated that Simply Contact ensured outstanding customer support services and launched the project within one day.
Stacey Warder, the head of support from Ditto Music, believes that collaboration with Simply Contact has transformed support for the better. Together, companies were able to achieve shorter response times and reduce costs.
Omnichannel support and AI agents provider
19 USD per agent monthly
Zendesk is among the top companies for customer service solutions thanks to its dedication to simplifying workflows for its customers through AI-based software. Zendesk optimizes workspaces with artificial intelligence and increases agents’ speed and productivity by implementing various automation solutions. A great part of the requests they processed are solved autonomously.
One of the customers highlights that Zendesk streamlines support services with the help of powerful automation. They appreciate the effectiveness of multichannel messaging and its integration with existing CRM systems.
Yashwant K, Customer Service Manager, expresses their success in navigation through insights and efficient monitoring of customer satisfaction. Zendesk helps them keep all queries on a single platform and make resolution easier.
AI platform for customer services
Digital agent: 71.00 USD per month
Voice agent: 94.00 USD per month
Nice is focused on providing AI-powered platforms for automating spaces and creating effective workflows from interactions to final resolutions. Their AI platforms are used worldwide, helping organizations elevate performance and deliver measurable outcomes.
Carmen A from telecommunications shares her impressions of using dashboards and metrics provided by the company, as well as the opportunity to highlight certain values. With a single system for all interactions within the company, they were able to implement effective team and call center management.
Cindy B., the manager of a small business organization, enjoys working with the NiCE CXone Mpower app and considers it simple to use, equipped with handy features that support excellent customer service.
AI agent for customer support
Fin with the company’s helpdesk: 0.99 USD per month
Fin + Intercom’s Helpdesk: monthly payment for Fin (0.99 USD) + 29 USD (1 helpdesk seat) per month
Copilot addition: 35 USD (1 user) per month
Fin by Intercom is considered one of the best AI customer service solutions, thanks to its flexibility and value for customer service agents. It enables automation of complex cases and significantly boosts resolution times for support service departments.
Ryan N., the head of support, states that communication with this AI agent is essentially like talking to a person who knows exactly what you mean. It saves a lot of time, eliminating the need to go through numerous documents and tag people to find the desired answer. For Ryan, Fin is like an extra support teammate.
Farzana, a customer support growth agent, highlights that using Fin is quick and makes customer handling effortless. Fast and accurate responses enable easier interactions with customers, helping to form relevant information into a clear and concise format.
Artificial intelligence call center software and AI voice agent platform
Starter: 25 Euro per month
Essential: 29 Euro per month
Expert: 49 Euro per month
An AI-powered voice assistant provided by CloudTalk can become an essential AI customer service software that will simplify the work for many agents and reduce the extra load. It can cover calls that your staff doesn’t have time to deal with. CloudTalk also provides one of the best voice infrastructures.
According to Shreya R., a sales development representative’s review, CloudTalk streamlined calling and tracking with a single successful CRM integration. The company felt how easy it became to manage and track all information related to calls and customers within one place. Additionally, performance analytics and recording enabled them to improve their conversations with customers.
Mike, a support and onboarding executive, considers CloudTalk a very friendly tool for customer support teams. In their enterprise, they apply this solution to train new agents and smooth existing workflows.
Effective flow building and AI customer service software
Starter: 24.17 USD per month
Growth: 49.17 USD per month
Plus: 749 USD per month
Premium: requires contact to get a price
Tidio is one of the best AI customer service software vendors that offers solutions to increase the efficiency of service teams and improve overall customer satisfaction. With optimized flows, businesses can convert a larger number of customers, and with advanced AI agents, customer support teams have the opportunity to handle more queries.
According to Akarsh B., a video editor, Tidio’s custom flows are great for customer support services. With a quick and easy setup, they were able to use the chatbot builder. AI customer support tools save a lot of effort during routine customer support.
For Lucia B., the consultant, Tidio was able to exceed expectations with its features and available insights. AI integration and connection to the existing CRM system enabled conversation transcriptions that significantly improved their communication efficiency.
Automated helpdesk and AI customer service solution
Resolution-based: 0.59 USD per resolution.
Server-based: 190 USD per month.
Response-based: 0.10 USD per response.
AI customer service solutions, provided by CoSupport AI autonomously, handle customer requests with outstanding accuracy. CoSupport AI assistant suggests replies for customers. support agents, reducing response times and improving their productivity. AI-powered business intelligence enables effective process optimization and supplies agents with insights and valuable recommendations.
Yaroslav Burgman, in his review, states that everything is perfect about this solution. With AI-driven support, their business was able to reduce response time by 40%. AI customer service solutions improved their team's effectiveness and flexibility, and at the same time helped to monitor clients’ feedback.
Volodymyr S., the executive manager, says that with CoSupport AI, their company was able to achieve 68% ticket deflection. Thanks to an AI-driven solution, teams have a reduced number of routine support requests.
Voice AI agents for AI customer service companies
Per request
As one of the leading tool providers for AI customer service companies, Observe AI actively invests in customer experience and offers an AI agent platform to enhance its effectiveness. It offers solutions for workflow automation and tools for human agent augmentation and interaction analysis.
Jerriale M., the medical assistant, believes that Observe.AI is the source of accurate interaction analysis with space for quality assurance improvement. It provides a comprehensive analysis of 100% of the interactions and transcribes information for better visibility.
Brittany G., senior product manager, appreciated the simplicity of AI voice agents. She applies Observe.AI to collect insights and review interactions. This way, their company can detect and identify opportunities for further training.
AI-driven conversational platform for customer support services
Per quote request
AI customer service companies utilize the LivePerson platform to tailor their customers' experiences. LivePerson AI automates 90% of repetitive tasks and boosts customer satisfaction by 20 points. As a result, customer service companies can reduce operational costs by up to 30%.
Kovai L., cost accountant, describes the LivePerson platform as a source of resourceful conversational solutions enhanced with AI capabilities. According to their impression, AI chatbots work perfectly for handling routine customer interactions, and app customization allows them to tailor the solution to their communication style and needs.
Giana Y., a digital strategist expert, states that LivePerson improves customer engagement and creates intelligent and positive customer interactions. Thanks to these solutions, Giana’s company was able to create an environment that reflects human touch and provides accurate sentiment analysis.
Real-time agent assist solutions
Per request
Cresta assists AI customer service companies with real-time insights that can be turned into real actions to improve business outcomes and help contact centers operate smarter and more efficiently. Their guidance is based on the best practices of real top performers. Tracking every conversation and highlighting opportunities for coaching, Cresta allows support service providers to enhance their productivity to a new level.
Emily R., digital sales manager, considers Cresta as an amazing coaching tool, powered by artificial intelligence. With this AI customer service software, Emily’s company was able to efficiently review and evaluate chat conversations. It creates coaching opportunities and enables real-time hints for different conversations of each member of the support team.
Marcus F., from marketing reservations, has also had an enjoyable experience with Cresta. He appreciates an opportunity to see conversations and being able to retrieve information if anything is forgotten. With call review, teams can improve their skills and get better.
Looking to improve your customer support services?
Simply Contact is an outsourcing service provider that can make a difference for your service department with a dedicated team and advanced AI-driven solutions.
Contact us
| Company | Best for | Price | Free trial |
| Simply Contact | Outsourcing customer support | Requires a custom quote | Unavailable, PoC period |
| Zendesk AI | Omnichannel support | 19 USD per agent monthly | Yes |
| NICE CXone | Workflow augmentation | Digital agent: 71.00 USD per monthVoice agent: 94.00 USD per month | Yes |
| Intercom (Fin) | Customer support services | 0.99 USD per monthand other plans | Yes |
| CloudTalk | Call processing | Starting from 25 euros per month | Yes |
| Tidio | Flow building | Starting from 24.17 USD per month | Yes |
| CoSupport AI | Automated help desks | 0.59 USD per resolution;190 USD per month;0.10 USD per response. | Yes |
| Observe AI | Voice assistance | Per request | No |
| LivePerson | Conversational support | Per request | No |
| Cresta | Agent assistance | Per request | No |
Based on our experience, the best way to choose a suitable partner is first to decide what you expect from the cooperation and what you want to achieve. Decide what kind of workflows you want to optimize and what measurable result is your goal. With a clear target, selecting the right partner will be less of a riddle and more like a step in the plan.
Check available services and see if the service provider offers exactly what you need. Studying cases and success stories will help you understand whether the company has experience in specific work types.
A reputation and review check will help you determine with whom you will work and whether previous clients were satisfied with their experience.
A huge range of services and various offers may attract attention, but it is important to stick to your budget.
If you want to understand how exactly AI presence changes outcomes, here are three case studies that can help you see the impact of artificial intelligence on customer service operations.
Project: Multilingual support for a European e-commerce company.
Problem: the customer support team at the European e-commerce company needed a solution to handle requests in multiple languages without hiring additional native speakers from various regions.
AI solution integrated: translation
Results and impact: customer satisfaction is up to 94% in all languages. Agents can process all incoming chats in any language without the need to separate them into several queues. The budget related to language support was cut by 34%. With AI customer service software for multilingual translation, agents can process more requests per day without losing customers or time for translation with other tools.
Project: Self-service and ticket processing.
Problem: The company wanted customers to be able to help themselves 24/7.
AI solution integrated: self-service and AI agents.
Results and impact: 43% of requests were solved by customers without human team assistance. Negative impressions were turned into positive ones thanks to rapid assistance. Zendesk was able to improve the speed of problem-solving, increasing the quality of service. The support team is now able to analyze customer sentiment and the intent of the request and process it most efficiently.
Project: AI enterprise software.
Problem: The company required AI customer service software that could operate across regions and products.
AI solution integrated: Fin.
Results and impact: Approximately 88% of conversations related to customer support services involve Fin assistance, and all conversations start with an AI agent. Fin enabled successful request resolution without human assistance in 72% of cases. The company processes over 43k requests per month in over 12 languages.
AI customer service software empowers support teams to enhance their capabilities and deliver more advanced, personalized services to customers. By automating most routine requests, agents can concentrate on other matters and process more queries per working day. Multilingual AI customer service software solutions can extend a company’s reach to the global market, helping users regardless of their native language or location. Choose a solution that will empower your employees, and you will be impressed with the results your customer support department can achieve with the right tools.
Usually, it refers to the company that applies AI customer service software to augment the capabilities of the human team and improve the quality of services. For instance, Simply Contact, as an AI-augmented outsourcing service provider, uses a multilingual translation solution to let agents communicate with customers across regions and various languages.
Imagine you can change the whole quality of service by adding a single AI customer service software solution that will save time for your team members and still ensure that all your customers will get help in their struggles. Automated customer support does not mean the replacement of a human agent, but it can cover routine tasks that can be solved without human presence, including responding to basic questions.
We recommend starting with the top 10 AI customer service companies and checking which ones have experience in your industry. You can also check the reviews and case studies to see if the company can offer exactly what you need and evaluate their reputation. Check the prices and services to ensure they align with your objectives and available budget.
It depends on the chosen tools, but with professional assistance and guidance, you will hardly have any trouble integrating an AI-driven solution into your existing system. Discussing collaboration with Simply Contact experts, you will also receive recommendations on which software solutions best suit your purposes.
Simply Contact is well-known for its dedication to delivering high-quality customer service that balances human touch and advanced technologies. Simply Contact team respects the responsible use of artificial intelligence and applies it to enhance the capabilities of its agents.
Although artificial intelligence capabilities are impressive, AI will not be able to replace humans in situations that require empathy and a deep understanding of customers’ feelings and intentions. They may also struggle with solving complex cases, and we recommend always providing an opportunity to connect frustrated customers with human agents who can step in and save the day.
At Simply Contact, we specialize in creating personalized customer support solutions that drive business growth and customer satisfaction. Let us help you elevate your customer experience and stand out from the competition.
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