Startup Customer Support
Deliver better startup customer service and run your business more smoothly. We help you cut costs, respond quickly to client requests, and scale your support as you grow.
Get a quoteWhy is startup customer support crucial?
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Build customer loyalty
For startups, every customer counts. Great support builds trust, encourages repeat transactions, and turns early users into loyal advocates who spread the word—a priceless form of organic growth.
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Boost your brand's reputation
Startups can’t afford bad reviews. Consistently great service leads to glowing feedback and word-of-mouth referrals, helping you build a positive brand image from day one. Poor service? That’s what people will remember—and share.
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Increase your profits
Startups need to grow smart, not just fast. It’s cheaper to keep customers than to chase new ones. Happy customers stick around, spend more, and support your growth. Better startup customer service reduces churn and boosts revenue.
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Stand out from competitors
When offerings and prices are similar, service is the game-changer. Startups that deliver standout support become the go-to choice for customers, even in crowded markets.
We provide
Multilingual contact centers
We provide customer service for startups in 20+ languages, allowing you to serve customers from virtually all corners of the world.
Omnichannel customer support
Just name whatever communication media your clients find convenient (phone calls, emails, social networks, messengers, chats), and we will cover all of them.
Back-office outsourcing
Our startup support extends to back-office operations, where we competently handle data collecting and processing, consulting, and managing administration routines.
KPI-driven startup customer support
With over 11 years of experience, we support startup businesses focus on growth while we handle customer service. Our professionals manage client interactions, so you can dedicate your time to core business activities.
Quality assurance (QA)
Customer satisfaction (CSAT)
Cost reduction
First call resolution (FCR)
Offering omnichannel and multilingual customer support
Your customers can contact you through all existing channels...
- Social networks
- Messengers
- Calls
- Chats
- Bots
Our industry expertise
SaaS
If your startup offers software as a service, we’re experienced in working with tech-savvy customers who rely on smooth, efficient support.
FinTech, Blockchain & Cryptocurrency
We stay up-to-date with the latest trends in fintech, blockchain, and cryptocurrency, supporting customers in these rapidly evolving fields.
Amazon stores
If your customers use Amazon’s self-service platform, we’re here to help them overcome any tech challenges they encounter.
Aviation & Travel
We provide reliable advice and timely assistance to tourists and passengers, making their travel experience smoother.
Legal
We understand the seriousness of the legal industry and are well-prepared to handle requests for justice and legal support.
Healthcare
The global pandemic highlighted the importance of healthcare, and we’re ready to support both patients and doctors with quick, reliable assistance.
Logistics & Delivery
We help ensure the continuous flow of goods, supporting the logistics network that keeps the economy running smoothly.
E-commerce
We streamline the online shopping experience for both customers and businesses, making the process easier for everyone involved.
Media & Entertainment
In information-driven world, we’re proud to stay ahead of the curve in supporting the media and entertainment industries.
We are trusted by
We provide proven results
Describe your project and scope of tasks and have our manager prepare a customized proposal.
Get in touchWhy choose us as a startup customer service provider
Expertise in Aviation & Travel, E-commerce & Retail, FinTech, Mobility & Delivery, IT, Gaming, and Government
Global presence across the UK, Poland, Bulgaria, Romania, Ukraine, and Moldova
11+ years of experience supporting startups
Acting as an extension of your team, committed to your goals as if they were our own
Flexible 24/7 support for peak and off-peak seasons
AI-powered support for smarter, faster, and more empathetic CX
Future-ready solutions from our in-house R&D experts
Certified for PCI DSS, ISO 27001, and ISO 27701 (PIMS) compliance
Multilingual support in 20+ languages
Our awards & certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (PIMS)
Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.
HIPAA
HIPAA is a U.S. law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.
How we ensure high-quality service
We guarantee a complete workflow cycle, covering all bases from the start of your project to its day-to-day operations.
We provide a full-service workflow, managing everything from the start of your project to its daily operations.
Our focus is on continuously improving support for startup businesses, with a quality control system that detects errors across all tasks and languages.
Ongoing training is key to our culture, keeping everyone sharp and ready to adapt.
We use AI to boost efficiency, accuracy, and enhance the overall customer experience.
We stay aligned with evolving legal practices and industry standards to deliver reliable customer service for startups.
Our communication style adapts to each brand, ensuring a seamless, consistent experience for your customers.
Get in touch with us today
FAQ
What are the benefits of outsourcing customer service for startups?
1. Pay maximum attention to their major field of expertise
2. Save a pretty penny on personnel training, maintenance of the in-house team, buying necessary software and hardware, and renting and equipping the premises to house the customer support staff.
3. Get an opportunity for upward/downward team scalability to have the appropriate number of employees who will handle the job.
What is the cost of customer support for startups?
1. The number of languages in which the customer support will be delivered;
2. The number of communication channels (phone calls, online chats, emails, messengers, social media) used;
3. The monthly number of queries the service will process.
How to ensure the quality of customer service?
Get fast answers to any remaining questions
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