Hello!
γεια
Buongiorno!
Добрий день!
Bonjour
你好
Hola
こんにちは
Hei

Startup Customer Support

With our help, startups can boost customer service quality and overall efficiency. We help them curtail cost, promptly react to clients’ requests, and upscale at will.

Get a quote

Simply Contact

Chosen among Top Customer Service Companies.

Gold winner of European Contact Centre & Customer Service Awards.

Simply Contact
Services
Startup customer support

We Provide

Multilingual contact centers

We provide customer support teams in 18+ languages which will allow you to serve customers from virtually all corners of the world.

Learn more

Omnichannel customer support

Just name whatever communication media your clients find convenient (phone calls, emails, social networks, messengers, chats), and we will cover all of them.

Learn more

Back-office outsourcing

Our startup support extends to back-office operations, where we competently handle data collecting and processing, consulting, and managing administration routines.

Learn more

KPI-Driven Startup Customer Support

With a decade-long experience in the field, we can bring value to a startup customer service by letting your staff focus on core activities and leaving the client support tasks to seasoned professionals.

>90%

Quality Assurance (QA)

80%+

Customer satisfaction (CSAT)

up to 70%

Cost Reduction

80%

First Call Resolution

Offering omnichannel and multilingual customer support

Your customers can contact you through all existing channels...

Social networks
Messengers
Calls
Chats
Email
Bots

Simply

You choose.

...in more than 18 languages

Hello! How can I help you?

Witam! W czym mogę pomóc?

Доброго дня! Чим можу бути корисний?

Hallo! Wie kann ich Ihnen helfen?

¡Hola! ¿En qué puedo servirle?

Bonjour! Est-ce que je peux vous aider?

Salve! Come posso aiutarla?

Our Industry Expertise

SaaS

If your startup service is related to “software for rent," our employees are well-versed in working with high-tech-savvy customers.

Fintech, Blockchain & Cryptocurrency

We keep abreast of these fields that are all the rage in the IT world of today.

Amazon stores

If your customers harness this self-service product, we will be there to help them to overcome any difficulty related to the technology.

Aviation & Travel

All tourists and passengers can rely on us to give them useful advice and timely assistance.

Legal

The realm of law is a no-joke industry, and we are proficient in this sector to respond to any plea for justice and legal support.

Healthcare

The ruthless attack of the global pandemic prioritized this domain, and we are ready to lend a helping hand to patients and doctors.

Logistics & Delivery

The uninterrupted circulation of goods is the blood system that fuels the economic organism. We see to it that it functions non-stop.

Ecommerce

Millions of people are involved in online shopping every day, and we streamline the process for all stakeholders in the realm.

Media & Entertainment

In the information-driven world, these industries are of paramount significance, so we are proud to stay at the forefront of our civilization.

We are trusted by

We provide proven results

Have Questions? Fill out the form and we’ll contact you shortly.

Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.

Get in touch

Why choose us?

The high-profile competence in a number of domains: Avia & Travel, Retail, Fintech, Delivery

The prioritized customer experience (CSAT, NPS track and upgrading)

Certificates PCI DSS, ISO 27001 and ISO 27701 guaranteeing data security compliance

Both North American and global markets covered by our customer experience

Seasoned personnel that enable the swift and no-sweat launch

The monthly upscaling capability of up to 50 employees

The roster of 18 languages to conduct BPO in

Round-the-clock customer service startups will enjoy

Affordable, top-notch customer service start up solutions tailored to match your business requirements

Our Awards & Certifications

PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

ISO 27701 (GDPR)

Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.

How do we ensure a high quality of service?

We guarantee a complete workflow cycle, covering all bases from the start of your project to its day-to-day operations.

We focus on continuous improvement and have a universal quality control system that catches errors across all activities and languages

Ongoing training is integral to our culture, ensuring everyone stays competitive

We integrate AI into our processes that enhance efficiency, accuracy, and customer experience

We analyze quality check results and conduct regular feedback sessions for agent development, focusing on areas needing improvement

We ensure qualitative customer support upon the ever-changing legal practices and industry standards

Our communication style is tailored to each brand, ensuring a consistent and smooth customer experience

Reviews

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka

Head of Customer Experience

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina

Customer Experience Specialist

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina

Head of Client Marketing

Thanks to Simply Contact’s work, they managed to significantly increase the Net Promoter Score and show incredible performance on our customer retention project. They established an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong

SVP People & Culture, Travel Tech Company

Since partnering with Simply Contact, we have experienced an improvement in our customer support response times, a decent increase in customer satisfaction scores, and a considerable reduction in customer support expenses.
They are attentive to our requirements and are quick to implement any necessary changes. Their team is not only professional and efficient but also proactive in addressing potential issues.
There is always room for improvement, but we are more than satisfied with the current level of service and support provided by Simply Contact.

Stacey Warder

Head of Support, Ditto Music

Get in Touch With Us Today

FAQ

What are the benefits of outsourcing customer service for startups?

Delegating customer support to professionals in the niche enables startups to:

1. Pay maximum attention to their major field of expertise

2. Save a pretty penny on personnel training, maintenance of the in-house team, buying necessary software and hardware, and renting and equipping the premises to house the customer support staff.

3. Get an opportunity for upward/downward team scalability to have the appropriate number of employees who will handle the job.

How much will customer support cost for a startup?

The total budget you must allocate is conditioned by several factors:

1. The number of languages in which the customer support will be delivered;

2. The number of communication channels (phone calls, online chats, emails, messengers, social media) used;

3. The monthly number of queries the service will process.

How to ensure the quality of customer service?

The only safeguard of high quality is the right choice of the skilled outsourcer, which has top-notch analytics and monitoring processes in place. Our approach to managing the quality of customer service embraces reliance on specialized metrics that display the efficiency of our employees, keeping track of feedback on their performance, identifying those who don’t follow the instructions, and conducting all kinds of training to remedy inadequacies.