Omnichannel Customer Support
Our qualified and trustworthy team provides omnichannel customer support services that shape a seamless user journey and minimize the support costs.
Get in touchWe provide
Voice services
Efficient call center services empower you to address every query with an instant and meaningful response. You’ll be able to deal with the growing number of calls easily.
Social media support
Social media is a vital channel for customers to obtain information and interact with the brand. We provide competent customer communication in your brand’s social media, enhancing the overall client experience.
Live chat support
Live chat is another efficient tool to deliver fast services and remove customer concerns. Our agents communite in a live chat to allow your clients seamlessly clarify all their questions.
Email support
We leverage email to make your customer interaction impeccable. We track and address every query regardless of the contact number. All your clients, prospects, and agents will be heard.
Support in messengers
Do your customers prefer messengers? No problem. We set up communication in the most popular messengers as well. Whatever device or channel your partners use, we’ve got them covered.
Chatbots integration
Chatbots are extremely valuable as they save time, costs, and resources. We integrate chatbots into your customer service to skyrocket its efficiency and ease customer experience.
Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.
Get in touchReap the benefits of outsourced omnichannel customer support
We aim to make your omnichannel support and sales interactions seamless, easy, and friction-free. Our successful experience and operational transparency help us maximize the gains of omnichannel services. You’ll get transcendent customer care quickly and effortlessly.
quality assurance (QA)
customer satisfaction (CSAT)
cost reduction
first-call resolution (FCR)
We got you fully covered
We make sure that you get a full cycle of workflow. Whatever challenges you may encounter – from launching the project and throughout the course of its operation – we’ve got you covered.
Quality assurance
Recruitment
In-house training center
Regular reporting and analytics
Uninterrupted operations
IT setup and maintenance
We provide results that matter
Why choose us?
We boast a comprehensive experience across industries: Avia&Travel, Retail, Fintech, Delivery, and more
Focused on client experience (CSAT, NPS monitoring and improvement)
We ensure compliance with stringent security standards, confirmed by the PCI DSS and ISO 27001 certificates
We offer omnichannel customer service solutions in North America and globally
A highly qualified staff guarantees swift and easy launch
Superior scalability allows for ramp up speed up to 50 agents every month
We provide customer support in 18+ languages and create a seamless multilingual support process
Our omnichannel customer service works 24/7 without breaks or interruptions
Each solution is tailored to your business needs for maximum cost-efficiency and valuable outcomes
Our awards & certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (GDPR)
Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
Get in touch with us today
FAQ
What is an omnichannel strategy?
An omnichannel approach grants users with the opportunity to change the preferred channel of interaction while retaining a consistent experience. Thus, users can start their journey at the physical store, seamlessly switch to the brand’s SM profile, and finally move to the brand’s website to complete a purchase.
Businesses that provide superior experiences regardless of the selected channel will increase their clientele and generate loyalty.
What is the difference between multichannel and omnichannel?
A multichannel strategy may include a width of channels: a physical store, a website, a social media account, and more. However, if every channel functions independently, with its own goal and strategy, then it’s not an omnichannel customer experience.
An omnichannel approach implies leveraging a variety of channels, but it focuses on developing a single strategy and ensuring a consistent journey in real-time. All the channels intertwine and are united with the same goal.
What is an omnichannel contact center?
A partnership with a trustworthy vendor will help organizations in the following ways:
Elevate cost-efficiency;
Remove the need to hire additional staff;
Better address different customer behaviors;
Improve the coordination of channels;
Deliver superb customer experience.
Get fast answers to any remaining questions
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