When urgency strikes, people want to get help immediately. Our emergency call answering service makes sure every urgent call is picked up right away, escalated properly, and handled professionally.
Get a quoteWhether it’s a medical request, an equipment breakdown, or a call-out to fix a power issue, someone has to be there to pick up the phone. Your customers reach a real person, not voicemail. We immediately pass the details to the right person on your team so that nothing gets missed or delayed.
We work with companies where urgent response isn’t a nice-to-have—it’s part of the job. If your business receives critical calls outside of office hours, we make sure none are missed.
Support for clinics, medical facilities, and telemedicine services, including after-hours patient calls, urgent messages, and on-call coordination.
Emergency call handling for gas, water, electricity, HVAC, or communications. We log, escalate, and dispatch issues like outages, leaks, and system failures.
Around-the-clock support for lift breakdowns, access control, urgent tenant requests, and more. Perfect for facilities managers and service engineers.
For companies maintaining essential systems, we handle first-line emergency calls, filter priorities, and escalate to on-call engineers as needed.
We provide 24/7 support for alarm monitoring, security incidents, and response coordination, especially when real-time action is required.
We professionally support hotlines and critical response services for government institutions, municipal services, and public sector contractors.
What's included
Our team is trained to respond to urgent calls with calm, care, and precision.
Get in touch
Our multilingual teams are available 365 days a year even during nights, weekends, and holidays. Every call is answered by a real person who knows how to handle pressure.
We follow your exact instructions from how we answer to who we contact and when. Whether it’s dispatching a technician or notifying a manager, we act fast and stay on-script.
Standard setup takes up to four weeks or faster. Our operations scale with you, with the ability to onboard up to 50 additional agents per month.
We adapt to your call volume and customer needs. For maximum utilization, we are able to flex between voice, chat, and email based on volume and urgency.
We follow international standards for data security and privacy to protect sensitive information at every step. Our service is certified in HIPAA, ISO 27001, ISO 27701, PCI DSS, and fully GDPR compliant.
We work with your CRM, scheduling tools, or helpdesk software to ensure clean handovers, quick escalation, and full visibility without changing your existing workflows.
Provide faster and better support for Wizz Air customers in multiple languages to reduce waiting times and improve service quality, while adjusting to seasonal demand changes.
Wizz Air and Simply Contact started cooperation and launched a project in the field of customer support in January 2020. The collaboration portfolio is based on call center operations, handling of written requests, real-time chat services and group booking support. Simply Contact processes calls and requests in different languages - English, Polish, Italian, German, and French. During our joint work, Simply Contact has proven itself as a reliable and flexible partner, which is always ready to support us in solving additional tasks. Simply Contact strives to achieve its goals by constantly looking for creative and innovative ideas and solutions
Representatives of the Office of the President of Ukraine urgently needed to launch a support line for citizens who needed help or advice in the conditions of military operations.
Let’s build an emergency support solution that fits your operations and protects your reputation.
Get in touchGetting started is simple. We tailor the setup to your emergency scenarios and ensure your team stays in control, without the stress.
We begin by mapping out your emergency use cases, escalation process, and contact list. You define how each type of call should be handled.
You provide your on-call schedule and contact preferences—we’ll keep them updated as needed. Last-minute changes? Just let us know, and we’ll adjust right away.
Our trained agents answer every call live, filter for urgency, and act according to your instructions.
You receive regular reports with call logs, timestamps, and escalation details, so you always know what was handled, when, and how.
Simply Contact is a PCI DSS-certified emergency answering service company. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting customers’ data and ensuring their information is always secure.
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures our outsourcing company has robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.
HIPAA is a U.S. law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, enhancing emergency contact center services in industries such as healthcare, insurance, and health tech.
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