Great customer service builds loyalty and drives sales, but traditional support doesn’t always meet today’s expectations. Our AI-based customer support turns routine interactions into personalized experiences, making customers feel valued and improving satisfaction.
Seamless AI Customer Service
Upgrade your customer support with artificial intelligence customer service. Get fast, personalized help across multiple channels and languages. Our solutions handle routine tasks so your team can deliver even greater service. Boost efficiency, cut costs, and keep your customers happy.
Talk to an expertImpact of artificial intelligence on customer service
Seamless AI customer service solutions
We don’t believe in one-size-fits-all AI. We tailor every AI solution for customer support to fit your specific goals, making sure it not only fits perfectly but also effectively enhances operations.
Chatbots
From simple chatbots to advanced conversational AI agents, chat solutions handle customer inquiries in multiple languages, recognize intent, and even process speech. They integrate seamlessly via API and can be customized with visual bot-building tools, flexible conversation flows, no-code development, real-time analytics, and live support handoff. For more advanced needs, AI-driven training modules help bots continuously improve, making interactions more natural and effective.
Voice bots
AI voice bot recognizes commands accurately, detects user intentions, and supports multiple languages. It integrates smoothly with systems via API and includes features such as secure user authentication, intelligent call routing, and direct CRM linkage for customized interactions. Additional functionalities include speech-to-text conversion, DTMF tone recognition, and customizable JavaScript workflows.
AI translator
This solution supports multiple languages and offers reliable, high-accuracy translations, facilitating smoother communication across language barriers. It integrates effortlessly with existing systems and includes native correction tools to refine output. It is an essential AI customer support automation tool designed to simplify multilingual interactions, providing high efficiency and accuracy while considerably reducing customer support costs, especially for rare languages.
Quality control automation platforms
Our AI-driven quality control automation platforms are integrated via API and conduct thorough quality evaluations across all service requests, incorporating advanced customer satisfaction metrics and voice analysis features. Customization options include tailored forms and automated alerts alongside reporting tools for ongoing performance optimization. This solution is ideal for enhancing service quality and operational efficiency.
Customer feedback analysis
Using the latest AI models, our customer feedback analysis tool automatically processes client feedback, extracting valuable insights through automated tagging and keyword generation. It provides comprehensive metrics such as average scores, satisfaction rates, and detailed sentiment analysis. Integrated tools for dynamic insight generation help tailor approaches to maximize customer satisfaction efficiently.
Simulation training program
This AI system is designed to rapidly increase the proficiency of new customer service agents. It focuses on reducing response times and increasing productivity through structured mentorship and practical simulation exercises. The program covers language development and essential soft skills. The training is adaptable, allowing agents to personalize their learning paths and effectively reduce operational errors.
Self-help solutions
Our AI-based self-help solutions feature multilingual support and cross-channel functionality enriched with sophisticated analytics. They offer personalized search enhancements, predictive autocomplete functions, and intuitive conversational interfaces. AI help tools use machine learning to improve product recommendations' relevance and presentation and analyze user behavior.
Knowledgebase AI
Our knowledgebase AI is integrated directly into Slack. It provides a unified platform for managing FAQs and documents, enhanced with semantic search capabilities and an automated assistant to streamline workflows. The system supports customizable templates and collaborative editing, accessible across various devices, facilitating efficient information sharing and management without complex setup requirements.
Explore the capabilities of AI and start transforming your customer service today
Discover how to implement AI customer service in your company—leave your request and have our team prepare a customized proposal.
Get in touchImplement artificial intelligence for customer service in case...
You face a high volume of requests but can't expand your team
You require non-stop support without the expense of full staffing
You're entering new markets, unsure of expected request volumes
You encounter basic queries best handled by robots
You aim to serve globally without a multilingual support team
You wish to lighten your team's load from repetitive tasks
You are aiming to diversify your service
You want to add customer support for rare languages
Your number of queries in rare languages is low/variable
Our AI customer support implementation process
Implementing AI in customer support means leveraging cutting-edge technology to elevate service standards and operational efficiency. Here’s a quick look at the strategic steps we undertake to boost your customer support with AI.
- Start
- 6-8 weeks
Identification of needs and AI tool selection
Negotiation and contracting
AI integration planning and data preparation
Solution integration and testing
AI training and pilot period
Launch and deployment
Continuous evaluation and optimization
Identification of needs and AI tool selection
AI integration planning and data preparation
AI training and pilot period
Continuous evaluation and optimization
Negotiation and contracting
Solution integration and testing
Launch and deployment
Benefits you get from AI customer care
Enhanced value proposition
Transform your customer interactions into opportunities that enhance both client satisfaction and your brand's prestige.
Empowering your team
Provide your agents with advanced tools and resources to elevate their service delivery and job satisfaction.
Operational assistance
Support and streamline your customer service processes to ensure seamless, efficient daily operations.
Service strategy transformation
Shift your customer service from traditional cost containment to an innovative, results-driven engine propelling business growth.
Continuous improvement cycle
Regularly assess and refine your AI workflows to align with evolving business goals and market demands.
Featured case study
On one of our projects, the voice bot was planned to handle frequent customer questions without agent involvement. First, the customer talks to the bot, which has a natural voice. The bot understands the request by keywords. If the request matches a bot script, the bot provides information to the client. If the request doesn’t match a bot script, the bot is switching a customer to a real person, an agent. The agents can help customers even if they don’t speak their language using instant voice-to-voice (speech-to-speech) translation.
80% ➡️ 100%
percentage of calls handled within 30 seconds
30% ➡️ 0%
abandonment rate
Secure, award-winning services
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (PIMS)
Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.
HIPAA
HIPAA is a U.S. law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.
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FAQ
Can AI replace human customer support agents?
AI enhances customer support but does not fully replace human agents. It efficiently handles routine inquiries, automates responses, and improves service speed. However, human agents remain essential for complex issues, emotional interactions, and critical problem-solving. For the best results, we suggest you outsource AI customer services to a company experienced in traditional support as well.
How much does AI customer support cost?
Implementation costs vary based on the solution's complexity, integration needs, and usage volume. Expenses include setup, training, and ongoing maintenance. While AI reduces labor costs and improves efficiency, pricing depends on factors like chatbot sophistication, voicebot capabilities, generative AI features, and required language support.
What languages does AI support?
Our AI solutions support multiple languages and can be customized for rare ones. AI-powered translators and multilingual chatbots help businesses provide seamless customer service across different regions without requiring a whole multilingual team.
How long does it take to implement AI in customer service?
Different AI customer service companies have their process for implementing artificial intelligence. At Simply Contact, this process takes approximately 6 to 8 weeks. It includes identifying needs, selecting technology, integrating solutions, training trusted AI models, testing, and launching. Continuous optimization ensures AI aligns with evolving business goals.
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