Automation and AI help our support teams take care of repetitive, time-consuming tasks quickly, freeing agents to deliver human and empathetic support. The result is easier communication for your customers and smarter cost savings for you.
Talk to an expertGreat customer service builds loyalty and drives sales, but traditional support doesn’t always meet today’s expectations. Our AI-based customer support turns routine interactions into personalized experiences, making customers feel valued and improving satisfaction.
We don’t believe in one-size-fits-all AI. We tailor every AI solution for customer support to fit your specific goals, making sure it not only fits perfectly but also effectively enhances operations.
From simple chatbots to advanced conversational AI agents, chat solutions handle customer inquiries in multiple languages, recognize intent, and even process speech. They integrate seamlessly via API and can be customized with visual bot-building tools, flexible conversation flows, no-code development, real-time analytics, and live support handoff. For more advanced needs, AI-driven training modules help bots continuously improve, making interactions more natural and effective.
AI voice bot recognizes commands accurately, detects user intentions, and supports multiple languages. It integrates smoothly with systems via API and includes features such as secure user authentication, intelligent call routing, and direct CRM linkage for customized interactions. Additional functionalities include speech-to-text conversion, DTMF tone recognition, and customizable JavaScript workflows.
This solution supports multiple languages and offers reliable, high-accuracy translations, facilitating smoother communication across language barriers. It integrates effortlessly with existing systems and includes native correction tools to refine output. It is an essential AI customer support automation tool designed to simplify multilingual interactions, providing high efficiency and accuracy while considerably reducing customer support costs, especially for rare languages.
Our AI-driven quality control automation platforms are integrated via API and conduct thorough quality evaluations across all service requests, incorporating advanced customer satisfaction metrics and voice analysis features. Customization options include tailored forms and automated alerts alongside reporting tools for ongoing performance optimization. This solution is ideal for enhancing service quality and operational efficiency.
Using the latest AI models, our customer feedback analysis tool automatically processes client feedback, extracting valuable insights through automated tagging and keyword generation. It provides comprehensive metrics such as average scores, satisfaction rates, and detailed sentiment analysis. Integrated tools for dynamic insight generation help tailor approaches to maximize customer satisfaction efficiently.
This AI system is designed to rapidly increase the proficiency of new customer service agents. It focuses on reducing response times and increasing productivity through structured mentorship and practical simulation exercises. The program covers language development and essential soft skills. The training is adaptable, allowing agents to personalize their learning paths and effectively reduce operational errors.
Our AI-based self-help solutions feature multilingual support and cross-channel functionality enriched with sophisticated analytics. They offer personalized search enhancements, predictive autocomplete functions, and intuitive conversational interfaces. AI help tools use machine learning to improve product recommendations' relevance and presentation and analyze user behavior.
Our knowledgebase AI is integrated directly into Slack. It provides a unified platform for managing FAQs and documents, enhanced with semantic search capabilities and an automated assistant to streamline workflows. The system supports customizable templates and collaborative editing, accessible across various devices, facilitating efficient information sharing and management without complex setup requirements.
Enable the English-speaking customer support team to provide fast, high-quality service in German, Spanish, Dutch, and Norwegian by integrating AI-powered translation into the client’s live chat.
The goal was never to replace our support agents, but to extend their reach. We combined the existing human expertise with AI translation, thus creating a human+AI support model that delivers fast and localized service with the same level of empathy.
To integrate AI call simulation into training programs to prepare agents for real customer interactions more quickly and effectively. We aim to reduce onboarding time, improve multilingual readiness, and ensure every agent enters live operations confident, capable, and aligned with client expectations.
AI call simulation allows our agents to experience real customer interactions from day one. They practice, make mistakes, and improve—all in a risk-free environment. As a result, we achieve faster onboarding and confident agents ready to deliver great service.
To enhance customer support efficiency and quality by implementing an AI knowledge management system that provides agents with instant access to accurate information, reduces dependency on supervisors, and improves both training and live support outcomes.
Integrating AI knowledge management transformed how our agents work. Now they access the right information instantly, which enables them to resolve cases faster and deliver an even more confident experience to customers.
Discover how to implement AI customer service in your company—leave your request and have our team prepare a customized proposal.
Get in touch
Implementing AI in customer support means leveraging cutting-edge technology to elevate service standards and operational efficiency. Here’s a quick look at the strategic steps we undertake to boost your customer support with AI.
Transform your customer interactions into opportunities that enhance both client satisfaction and your brand's prestige.
Provide your agents with advanced tools and resources to elevate their service delivery and job satisfaction.
Support and streamline your customer service processes to ensure seamless, efficient daily operations.
Shift your customer service from traditional cost containment to an innovative, results-driven engine propelling business growth.
Regularly assess and refine your AI workflows to align with evolving business goals and market demands.
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.
HIPAA is a U.S. law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.
Get fast answers to any remaining questions
Thank you.
Your request has been sent successfully.
