Scale operations and maintain full control with a partner that co-owns your CX outcomes. We handle everything from booking inquiries and cancellations to loyalty program management and urgent travel disruptions.
Get in touchWhy travel companies choose Simply Contact
Irregular operations don't break good support systems; unprepared ones do. Our teams are trained and structured to absorb volume spikes without service degradation.
Support in English and key European languages delivered by teams with deep knowledge of travel customer expectations across markets. We provide customer support for global tour operators, OTAs, and airlines with the same level of operational discipline across all client types.
A pool of trained agents available immediately, scalable during peak season. Rapid ramp-up without compromising compliance, tone, or first-contact resolution is the reason Simply Contact is consistently ranked among the best outsourcing partners for travel and hospitality CX.
Not automation for its own sake, but AI tools selected and integrated based on your specific operational bottlenecks and with clear ROI targets.
I always enjoy speaking with leaders who want CX to work harder for their organisation—commercially, operationally and culturally.
Jerry AngraveOur airport and airline call center outsourcing services are built for high-pressure, compliance-sensitive environments where every interaction carries operational and reputational weight.
Rebooking after cancellations · Assistance during delays · Real-time passenger communication
Policy exception cases · Insurance-related refunds · Regulatory claims and formal disputes
Group and multi-leg bookings · Failed payments · Last-minute changes and upgrades
Lost or delayed baggage · Complex routing claims · Multi-carrier coordination
VIP traveler coordination · Medical and emergency requests · Accessibility arrangements
Requests from regulatory authorities · Court-related documentation · Formal complaint handling
Airline and travel businesses operate under constant pressure: unpredictable disruptions, sharp seasonal demand, strict regulatory requirements, and passengers who expect fast, accurate answers at the moments that matter most. Simply Contact builds intelligent, travel-focused support operations designed specifically for this environment, combining industry-trained teams, structured operational governance, and AI embedded into workflows to reduce total cost of ownership while protecting customer experience and compliance.
estimated savings with
technology-enabled
cost reduction
improvement in case
processing time with
AI agent assistant
AHT reduction
achieved with RPA
peak handling—stable delivery
sustained across seasonal spikes
Share your requirements and company details, and our team will prepare a proposal with your needs in mind.
Get in touchWe partner with airlines, OTAs, travel management companies, and charter services across growth and transformation cycles:
Customer service demand doesn’t stay steady year-round, and we’re built to handle that. We scale with confidence and control, whether it’s high travel season, market-specific surges, or sudden disruptions.
We onboard and train additional agents quickly, without compromising quality.
Our proven workflows allow us to scale efficiently, keeping performance high during volume spikes.
Some of our agents confidently switch between two languages, increasing coverage and cost-efficiency at the same time.
When necessary, agents can switch between calls, chats, and other channels, ensuring full utilization.
Provide faster and better support for Wizz Air customers in multiple languages to reduce waiting times and improve service quality, while adjusting to seasonal demand changes.
During our joint work since 2020, Simply Contact has proven itself as a reliable and flexible partner that is always ready to support us in solving additional tasks. Simply Contact strives to achieve its goals by constantly looking for creative and innovative ideas and solutions.
Fareportal was looking for a solution that would help retain regular and potential customers, while ensuring stable revenue for the company, as well as keeping customer satisfaction at the highest level. This was Fareportal’s first experience of cooperation with a company that provides outsourcing services. That is why the model of cooperation developed already in the process, improving and becoming more convenient for both parties over time and with experience. This means that in addition to the main KPI goals, new, but no less important tasks arose in parallel, so we rapidly changed and adapted work processes to existing requirements and flexibly adapted to any conditions.
Through Simply Contact’s dedicated efforts, we’ve seen a notable increase in our Net Promoter Score and customer retention rates. They have established an exceptionally effective workflow, underpinned by a strong partnership and clear, transparent communication. The team’s outstanding performance has not only met our expectations but has also laid a solid foundation for a promising long-term collaboration.
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