In the medical sphere, every interaction must be handled with maximum precision and care. Healthcare BPO services help you deliver consistent, empathetic support day or night while maintaining efficiency and compliance.
Get in touchBenefits of healthcare customer service outsourcing
Patients mustn’t wait until business hours to ask for help. Our support teams are always ready to assist across all time zones.
We provide healthcare BPO support services in over 20 languages, making support accessible to diverse patient populations.
Outsourcing allows you to reduce staffing, training, and overhead costs while maintaining a high quality of support.
Ramp up quickly during open enrollment, flu season, or new program rollouts. We scale with your needs.
Scheduling, benefits, inquiries, issue resolution
Intake, status updates, and coordination with payers
Patient billing support, payment follow-up, and account inquiries
Fast, accurate support to move cases forward
Information requests, intake, and secure handling
Reminders, satisfaction surveys, and health program check-ins
Entrusting patient communication to an experienced healthcare customer service outsourcing provider offers measurable benefits. By tapping into specialized support, you can optimize resources, reduce costs, and easily scale their services up and down.
Customer satisfaction (CSAT)
Cost reduction
First call resolution (FCR)
Additional agents per month
Deliver better patient experiences with healthcare contact center outsourcing. Let’s explore what’s possible together.
Get in touchTo support empathetic, accurate communication with vulnerable patients during medical transport bookings and eligibility status checks.
We combine structured support with emotional intelligence to build a system that protects public resources without dehumanizing the people who rely on them. Every agent is empowered to listen, clarify, and reassure, and every call is another opportunity to show that empathy and accountability can coexist.
Our agents know what matters most when communicating with people with health-related issues and address sensitive topics professionally.
Simply Contact is certified for HIPAA, ISO 27001, ISO 27701, and PCI DSS. Our processes are built around information security, data encryption, and access control.
We support over 20 languages across phone, chat, email, and messaging platforms your customers prefer.
We strike a balance between AI for handling routine tasks and workflows, and human agents for genuine human connection where it’s vital.
Our in-house R&D team is constantly testing and implementing the most innovative AI solutions to streamline operations and improve CX results.
We have a ramp-up capacity of 50 agents per month to meet the urgent needs of growing clients.
We manage high volumes of patient calls and inquiries with empathy and professionalism, ensuring consistent service delivery.
Patients get quick, clear answers to questions about appointments, prescriptions, or records through real-time chat support.
We use smart AI tools to automate repetitive tasks, enhance triage, and improve agent response times.
Proven AI tools streamline customer interactions by automating routine inquiries and optimizing real-time support, delivering faster and more accurate responses.
We support organizations across the healthcare and wellness ecosystem, quickly adapting to specialized environments.
We help hospitals improve patient communication and speed up billing processes. Our agents handle everything from appointment reminders to payment questions with empathy and accuracy.
People expect quick, helpful answers when it comes to their health. We support wellness companies, fitness apps, and preventive care platforms with 24/7, multilingual service across channels.
Our team provides clear and consistent support to pharmaceutical companies’ customers. We also assist with provider coordination and patient inquiries, building trust along the way.
Good service matters even more in senior care. You can rely on medical call center outsourcing for responsive and compassionate care for senior patients and their families.
We support members at every step. Our agents know how to navigate health plans and handle questions with clarity and care.
We work with digital health platforms, from booking appointments to helping users with app features or tech inquiries. Everything we do stays compliant with healthcare standards.
We help smaller care networks and labs with their support functions, which include scheduling, test updates, and helping patients follow up.
Simply Contact is a HIPAA-compliant healthcare BPO company. HIPAA is the U.S. law that sets rules for handling personal health information. This is essential for clients in healthcare, insurance, and health tech.
Simply Contact is certified under PCI DSS, which is proof that we follow the standard rules for securely processing credit and debit card payments. It helps protect customer payment data during every transaction.
This certification confirms that Simply Contact’s medical call center services have proper measures in place for managing and protecting sensitive information. It indicates our treatment of data security in our daily work as a priority.
We’re certified in ISO 27701, which has a primary focus on privacy. It enables us to handle personal data in a way that fully mirrors GDPR requirements and keeps information protected.
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