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FinTech Customer Support Outsourcing

We specialize in providing top-notch customer support outsourcing for fintech companies. Our experienced team ensures your customers receive timely and accurate assistance, enhancing their experience with your business.

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Simply Contact

Award-winning fintech customer service company.

We meet the highest security standards by PCI DSS, ISO 27001, and ISO 27701 and are GDPR and HIPAA-compliant.

Simply Contact
Industry Expertise
FinTech Customer Support

We provide

Omnichannel customer support

We offer comprehensive support across various channels, be it a fintech call center, email, live chat, or social media, ensuring your customers can easily reach us through their preferred method of communication.

Technical support

Experienced professionals at Simply Contact are ready to tackle any technical challenges your customers face, providing prompt and efficient solutions to minimize downtime and ensure a seamless user experience.

Feedback collection and analysis

Within this service, our team gathers customer feedback and conducts a comprehensive analysis to extract valuable insights into customer satisfaction levels and identify areas for improvement.

Multilingual customer support

The agents at Simply Contact provide customer support in multiple languages. Our company ensures that language is not a barrier when it comes to delivering exceptional and seamless customer service.

Emergency support

Our team is equipped to handle emergency situations, ensuring a quick and effective resolution. Our emergency support services are available 24/7, providing peace of mind to our customers.

Account management and billing support

Managing accounts and billing can sometimes be a complex process. Our professionals assist customers with their accounts, including billing inquiries, account updates, and other related services.

Committed to privacy and security

Your customers trust you with their money and personal data, so there’s no room for mistakes. We get it. That’s why we go beyond the basics with compliance and proactive measures to prevent fraud and data breaches. See how we handle privacy and security to protect your customers and keep you compliant.

Make the most of fintech customer support

When you outsource customer support for your fintech business to Simply Contact, you’re enhancing every customer interaction. Our wealth of experience, coupled with transparency, ensures your customers will enjoy personalized service that meets the unique needs of your business, all while you conserve valuable time and resources.

>90%

Quality assurance (QA)

80%+

Customer satisfaction (CSAT)

up to 70%

Cost reduction (compared to in-house support)

80%

First call resolution (FCR)

Looking for a fintech customer care partner?

Share your requirements and company details, and our team will prepare a proposal with your needs in mind.

Contacts

Why choose us?

Secure, industry-specific customer support built for financial services

Strong European presence: the UK, Poland, Bulgaria, Romania, Ukraine, and Moldova

11+ years of expertise in rapid, hassle-free project launches

Seamless integration with your team, fully aligned with your goals

Flexible 24/7 support to meet evolving customer demands

AI-powered solutions for faster, smarter, and more human customer experiences

Innovative, future-ready services backed by in-house R&D experts

Certified for PCI DSS, ISO 27001, and ISO 27701 compliance

Multilingual support in 20+ languages for global reach

Featured case study

Online Banking Platform

24/7 service

3 service languages

18 agents on the project

1000 processed applications per day

Read the full story

Our partnership has provided us with a valuable opportunity to engage deeply in the fintech sector, serving diverse clients across Europe and beyond. We do more than customer support; our expertise in document verification ensures accurate, secure services. We’ve really valued and enjoyed working with this company, and we’re excited to keep growing with them and other fintech clients.

Anna Mateusheva

Project Manager at Simply Contact

We've got you fully covered

We're covering every step of establishing uninterrupted support for your fintech project so that each interaction with your customers is smooth and effective.

Quality assurance

Recruitment

In-house training center

Regular reporting and analytics

Uninterrupted operations

IT setup and maintenance

Our awards & certifications

PCI DSS

Simply Contact delivers customer support services for fintech under PCI DSS. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions, ensuring customers’ personal information is always secure.

ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

ISO 27701

Simply Contact is certified under ISO 27701, the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.

Reviews

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka

Head of Customer Experience

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina

Customer Experience Specialist

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina

Head of Client Marketing

Thanks to Simply Contact’s work, they manage to increase the Net Promoter Score and retained customers. They establish an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong

SVP People & Culture, Travel Tech Company

Get in touch with us today

FAQ

What makes Simply Contact’s support services unique?

Simply Contact provides customer support with the fintech industry's fast pace and high standards in mind. Our team understands fintech inside and out, so we resolve issues quickly and accurately.
We also offer an omnichannel experience, meaning that users can start their journey at the physical store, seamlessly switch to the brand’s social media profile, and finally move to the brand’s website to complete a purchase without losing continuity. This seamless experience helps businesses boost customer loyalty and retention.

How does Simply Contact handle complex support inquiries?

We have industry experts ready to tackle even the most complex issues. If an inquiry requires advanced expertise, it goes directly to the right specialist. Our knowledge base helps us solve recurring issues faster, and our team stays current on fintech trends and regulations. No matter how complex the challenge, we’re committed to finding the best solution.

What services does Simply Contact offer for fintech companies?

We offer fintech helpdesk services, customer support over the phone, email, and live chat, technical support, feedback collection and analysis, and more, all tailored for the needs of fintech companies. We aim to help you deliver great customer experiences while staying efficient and compliant.

Industry-specific vs. traditional support: What’s the difference?

Traditional customer support focuses on general inquiries, while fintech industry support requires industry expertise, compliance knowledge, and the ability to handle sensitive financial data securely. Customer support outsourcing for fintech industry ensures your customers get accurate help from trained professionals who understand the industry’s complexities.

Fintech support vs. a standard call center: Which is better?

A standard call center handles general customer service, but industry-specific support requires industry knowledge. Our fintech-trained agents understand financial regulations, security protocols, and digital payment systems, ensuring fast and accurate resolutions. If your business needs expertise rather than just a basic support team, fintech-specific customer service is the way to go.

How do you choose the right support outsourcing partner?

Look for a partner with industry expertise, strong security measures, and a proven track record. They should understand compliance requirements, offer multilingual support if needed, and integrate with your existing tools. Most importantly, they should align with your brand’s customer experience goals.

How do you ensure security and compliance?

Security and compliance are top priorities in fintech. We follow strict data protection protocols, adhere to industry regulations, and train our teams on security best practices. Whether it’s PCI DSS, GDPR, or other compliance standards, we ensure every interaction is secure and meets regulatory requirements.

Our services

Service

Business Process Outsourcing

Service

Omnichannel customer support

Service

Multilingual customer support

See all services

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