FinTech Customer Support Outsourcing
We specialize in providing top-notch customer support outsourcing for fintech companies. Our experienced team ensures your customers receive timely and accurate assistance, enhancing their experience with your business.
Get in touchWe provide
Omnichannel customer support
We provide comprehensive support across various channels including phone, email, chat, and social media, ensuring your customers can easily reach us through their preferred method of communication.
Technical support
Experienced professionals at Simply Contact are ready to tackle any technical challenges faced by your customers, providing prompt and efficient solutions to minimize downtime and ensure a seamless user experience.
Feedback collection and analysis
Within this service, our team gathers customer feedback and conducts a comprehensive analysis to extract valuable insights into customer satisfaction levels and identify areas for improvement.
Multilingual customer support
The agents at Simply Contact provide customer support in multiple languages. Our company ensures that language is not a barrier when it comes to providing exceptional and seamless customer services.
Emergency support
Our team is equipped to handle emergency situations, ensuring a quick and effective resolution. Our emergency support services are available 24/7, providing peace of mind to our customers.
Account management and billing support
Managing accounts and billing can sometimes be a complex process. Our professionals assist customers with their accounts, including billing inquiries, account updates, and other related services.
Get the benefits of fintech customer support outsourcing
When you outsource customer support for fintech business to Simply Contact, you’re enhancing every customer interaction. Our wealth of experience, coupled with transparency, ensures your customers will enjoy personalized service that meets the unique needs of your business, all while you conserve valuable time and resources.
Quality assurance (QA)
Customer satisfaction (CSAT)
Cost reduction (compared to in-house support)
First call resolution (FCR)
Share your requirements and company details, and our team will prepare a proposal with your needs in mind.
ContactsCase study
Online Banking Platform
Our partnership has provided us with a valuable opportunity to engage deeply in the fintech sector, serving diverse clients across Europe and beyond. We do more than customer support; our expertise in document verification ensures accurate, secure services. We’ve really valued and enjoyed working with this company, and we’re excited to keep growing with them and other fintech clients.
Our awards & certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701
Simply Contact is certified under ISO 27701, the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
HIPAA
HIPAA is a US law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.
We've got you fully covered
We're covering every step of establishing uninterrupted support for your fintech project so that each interaction with your customers is smooth and effective.
Quality assurance
Recruitment
In-house training center
Regular reporting and analytics
Uninterrupted operations
IT setup and maintenance
Why choose us?
Dedicated to providing exceptional fintech customer service
Presence across Europe: the UK, Poland, Bulgaria, Romania, Ukraine, and Moldova
11+ years of experience in fast, hassle-free project launches
Acting as an extension of your team, committed to your goals as if they were our own
Flexible 24/7 support for peak and off-peak seasons
AI-powered support for smarter, faster, and more empathetic CX
Future-ready solutions from in-house R&D experts
Certified for PCI DSS, ISO 27001, and ISO 27701 (GDPR) compliance
Multilingual support in 20+ languages
Get in touch with us today
FAQ
What makes Simply Contact's fintech customer service unique?
An omnichannel approach grants users with the opportunity to change the preferred channel of interaction while retaining a consistent experience. Thus, users can start their journey at the physical store, seamlessly switch to the brand’s SM profile, and finally move to the brand’s website to complete a purchase.
Businesses that provide superior experiences regardless of the selected channel will increase their clientele and generate loyalty.
How does Simply Contact handle complex fintech support inquiries?
When a complex inquiry is received, it is escalated to the appropriate expert who will analyze the issue and provide a comprehensive solution. We also maintain a knowledge base of past inquiries and resolutions, which aids in efficiently addressing any future similar situations. Rest assured, our team is committed to resolving even the most complex fintech support inquiries to your satisfaction.
What services does Simply Contact offer for fintech companies?
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