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E-commerce Customer Support: №1

E-commerce Customer Support

Partner with our skilled team to outsource ecommerce customer service, delivering the exceptional support your customers deserve while helping you reach your business objectives.

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Simply Contact
Award-winning customer support company.
We meet the highest security standards and are compliant with ISO 27001, PCI DSS, ISO 27701 (GDPR).

Ecommerce Customer Support We Provide

Multilingual customer support

We deliver customer support teams in over 18 languages, enabling you to reach and assist customers across nearly every region worldwide.

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Inbound customer support

We manage large volumes of inbound customer calls, enhancing satisfaction by providing immediate and effective support.

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Call center services

Our e-commerce support services enable you to promptly respond to every inquiry, handling an increasing volume of calls.

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AI-powered customer service

Our AI tools for retail outsourcing services accelerate response times and improve accuracy by automating routine inquiries and optimizing real-time interactions.

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Live chat support

Live chat is a powerful tool for delivering swift service and resolving customer concerns. Our agents engage through live chat to seamlessly address all client inquiries.

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Back-office support

Outsource back-office support tasks to boost efficiency and streamline operations without investing in staffing or technology, allowing your team to focus on core activities.

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Benefits You Get From E-commerce Customer Service Outsourcing

  • Optimized cost management

    Outsource your ecommerce customer support to reduce overhead costs, avoiding the investments in staffing, infrastructure, and training required for in-house teams.

  • Access to expertise

    Gain the advantage of highly skilled professionals with deep industry expertise and cutting-edge technologies, ensuring top-tier customer service and satisfaction.

  • Strategic resource allocation

    Delegate customer support to external partners, freeing your internal teams to focus on core business functions such as product development, marketing, and growth initiatives.

  • Increased operational efficiency

    Enhance operational workflows by outsourcing, allowing for faster, more accurate customer interactions with consistent communication and reduced error rates.

  • Scalable and flexible solutions

    Adapt your ecommerce customer service capabilities to market demands, leveraging scalable outsourcing solutions that align with your business needs, ensuring cost-efficiency at all times.

Outsource E-commerce Customer Service With Simply Contact

A satisfied customer is a loyal one, and exceptional ecommerce support services are crucial to success. Simply Contact provides comprehensive, end-to-end customer service solutions that enhance customer satisfaction, drive sales, and foster long-term loyalty. With a proven track record, we help businesses turn great service into lasting relationships.

11+

Years of experience

18+

Languages served

600+

Agents on board

80%+

Customer satisfaction (CSAT)

What Tasks Our Customer Support For E-commerce Will Close

  • E-commerce Customer Support: №1

    Order inquiries

    ✓ Pre- and post-sales assistance ✓ Shipping & tracking information ✓ Cancellations & returns ✓ Payment & refund assistance

  • E-commerce Customer Support: №1

    Usability concerns

    ✓ Log-in issues           ✓ Navigation support       ✓ Feature addition/removal ✓ Notification settings modifications

  • E-commerce Customer Support: №1

    Technical troubleshooting

    ✓ Refund complications ✓ Debt collection services ✓ System setup             ✓ Managing complex requests

Omnichannel and Multilingual Support For Your Success

Your customers can contact you through all existing channels...

  • Сalls
  • Live chat
  • Social media
  • E-mail
  • Messengers
  • Bots
Simply
You choose.
...in more than 18 languages
Hello! How can I help you?
E-commerce Customer Support: №1
Witam! W czym mogę pomóc?
E-commerce Customer Support: №1
Доброго дня! Чим я можу допомогти?
E-commerce Customer Support: №1
Hallo! Wie kann ich Ihnen helfen?
E-commerce Customer Support: №1
¡Hola! ¿En qué puedo servirle?
E-commerce Customer Support: №1
Bonjour! Est-ce que je peux vous aider?
E-commerce Customer Support: №1
Salve! Come posso aiutarla?
E-commerce Customer Support: №1

What You Gain From Our E-commerce Customer Service

E-commerce Customer Support: №1
Industry expertise

11+ years of experience providing ecommerce customer support for companies like Yves Rocher and METRO

E-commerce Customer Support: №1
Global partner

Operating in 6 countries: Poland, the UK, Bulgaria, Romania, Ukraine, and Moldova

E-commerce Customer Support: №1
Data security

PCI DSS, ISO 27001, and ISO 27701 compliance guaranteed

E-commerce Customer Support: №1
AI-powered solutions

Enhanced with AI chatbots, voice bots and real-time translation tools

E-commerce Customer Support: №1
CX excellence

Focused on improving CSAT and NPS for customer satisfaction

E-commerce Customer Support: №1
Scalable support

Expanding customer service up to 50 new agents monthly

E-commerce Customer Support: №1
Rapid onboarding

Launching your e-commerce support project swiftly and efficiently

E-commerce Customer Support: №1
24/7 support

Providing your customers with 24/7 ecommerce support solutions.

E-commerce Customer Support: №1
Cost efficiency

Tailored, cost-effective solutions aligned with your business needs

E-commerce Customer Support: №1 E-commerce Customer Support: №1 E-commerce Customer Support: №1
Have any questions? Fill out the form and we'll contact you shortly.

Describe your project and the scope of tasks, and let our manager prepare a customized proposal tailored to your specific needs.

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We Got You Fully Covered

We make sure that you get a full cycle of workflow. Whatever challenges you may encounter – from launching the project and throughout the course of its operation – we’ve got you covered.

E-commerce Customer Support: №1
Quality assurance

E-commerce Customer Support: №1
Recruitment

E-commerce Customer Support: №1
Inhouse training center

E-commerce Customer Support: №1
Regular reporting and analytics

E-commerce Customer Support: №1
Uninterrupted operations

E-commerce Customer Support: №1
IT setup and maintenance

E-commerce Customer Support That Drives Results

E-commerce Customer Support: №1

110% increase in sales conversion rate

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E-commerce Customer Support: №1

6000 calls that are handled per day

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E-commerce Customer Support: №1

60% executed orders

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Reviews

E-commerce Customer Support: №1

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina
Head of Client Marketing
E-commerce Customer Support: №1

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina
Customer Experience Specialist
E-commerce Customer Support: №1

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka
Head of Customer Experience
E-commerce Customer Support: №1

Thanks to Simply Contact’s work, they manage to increase the Net Promoter Score and retained customers. They establish an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong
SVP People & Culture, Travel Tech Company
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    Our Awards & Certifications

    E-commerce Customer Support: №1

    PCI DSS

    Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

    E-commerce Customer Support: №1

    ISO 27001

    Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

    E-commerce Customer Support: №1

    ISO 27701

    Simply Contact is certified under ISO 27701, the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.

    FAQ

    What is ecommerce customer support?
    Ecommerce customer service combines skilled teams, efficient processes, and advanced technology to streamline the purchasing experience for customers while helping businesses deliver customer-centric sales and support.
    How to manage customer support for an e-commerce store?
    Implementing best practices is key — hiring and training skilled agents, utilizing advanced software, and establishing a quality management system. Alternatively, partner with us for turnkey ecommerce support services that deliver results while optimizing costs.
    How much does e-Commerce customer service outsourcing cost?
    The cost of E commerce customer service outsourcing varies based on factors like service hours, language requirements, and support channels. Contact us for a tailored quote that meets your specific needs.
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