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E-commerce Customer Support

Partner with our skilled team to outsource ecommerce customer service, delivering the exceptional support your customers deserve while helping you reach your business objectives.

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Simply Contact

Award-winning customer support company.

We meet the highest security standards and are compliant with ISO 27001, PCI DSS, ISO 27701 (GDPR).

Simply Contact
Industry Expertise
E-commerce Customer Support

Ecommerce Customer Support We Provide

Multilingual customer support

We deliver customer support teams in over 18 languages, enabling you to reach and assist customers across nearly every region worldwide.

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Inbound customer support

We manage large volumes of inbound customer calls, enhancing satisfaction by providing immediate and effective support.

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Call center services

Our e-commerce support services enable you to promptly respond to every inquiry, handling an increasing volume of calls.

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AI-powered customer service

Our AI tools for retail outsourcing services accelerate response times and improve accuracy by automating routine inquiries and optimizing real-time interactions.

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Live chat support

Live chat is a powerful tool for delivering swift service and resolving customer concerns. Our agents engage through live chat to seamlessly address all client inquiries.

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Back-office support

Outsource back-office support tasks to boost efficiency and streamline operations without investing in staffing or technology, allowing your team to focus on core activities.

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Benefits You Get From E-commerce Customer Service Outsourcing

Optimized cost management

Outsource your ecommerce customer support to reduce overhead costs, avoiding the investments in staffing, infrastructure, and training required for in-house teams.
Access to expertise

Gain the advantage of highly skilled professionals with deep industry expertise and cutting-edge technologies, ensuring top-tier customer service and satisfaction.
Strategic resource allocation

Delegate customer support to external partners, freeing your internal teams to focus on core business functions such as product development, marketing, and growth initiatives.
Increased operational efficiency

Enhance operational workflows by outsourcing, allowing for faster, more accurate customer interactions with consistent communication and reduced error rates.
Scalable and flexible solutions

Adapt your ecommerce customer service capabilities to market demands, leveraging scalable outsourcing solutions that align with your business needs, ensuring cost-efficiency at all times.

Outsource E-commerce Customer Service With Simply Contact

A satisfied customer is a loyal one, and exceptional ecommerce support services are crucial to success. Simply Contact provides comprehensive, end-to-end customer service solutions that enhance customer satisfaction, drive sales, and foster long-term loyalty. With a proven track record, we help businesses turn great service into lasting relationships.

11+

Years of experience

18+

Languages served

600+

Agents on board

80%+

Customer satisfaction (CSAT)

What Tasks Our Customer Support For E-commerce Will Close

Order inquiries

✓ Pre- and post-sales assistance ✓ Shipping & tracking information ✓ Cancellations & returns ✓ Payment & refund assistance
Usability concerns

✓ Log-in issues ✓ Navigation support ✓ Feature addition/removal ✓ Notification settings modifications
Technical troubleshooting

✓ Refund complications ✓ Debt collection services ✓ System setup ✓ Managing complex requests

Omnichannel and Multilingual Support For Your Success

Your customers can contact you through all existing channels...

Сalls
Live chat
Social media
E-mail
Messengers
Bots

Simply

You choose.

...in more than 18 languages

Hello! How can I help you?

Witam! W czym mogę pomóc?

Доброго дня! Чим я можу допомогти?

Hallo! Wie kann ich Ihnen helfen?

¡Hola! ¿En qué puedo servirle?

Bonjour! Est-ce que je peux vous aider?

Salve! Come posso aiutarla?

What You Gain From Our E-commerce Customer Service

Industry expertise

11+ years of experience providing ecommerce customer support for companies like Yves Rocher and METRO

Global partner

Operating in 6 countries: Poland, the UK, Bulgaria, Romania, Ukraine, and Moldova

Data security

PCI DSS, ISO 27001, and ISO 27701 compliance guaranteed

AI-powered solutions

Enhanced with AI chatbots, voice bots and real-time translation tools

CX excellence

Focused on improving CSAT and NPS for customer satisfaction

Scalable support

Expanding customer service up to 50 new agents monthly

Rapid onboarding

Launching your e-commerce support project swiftly and efficiently

24/7 support

Providing your customers with 24/7 ecommerce support solutions.

Cost efficiency

Tailored, cost-effective solutions aligned with your business needs

Have any questions? Fill out the form and we'll contact you shortly.

Describe your project and the scope of tasks, and let our manager prepare a customized proposal tailored to your specific needs.

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We Got You Fully Covered

We make sure that you get a full cycle of workflow. Whatever challenges you may encounter – from launching the project and throughout the course of its operation – we’ve got you covered.

Quality assurance

Recruitment

Inhouse training center

Regular reporting and analytics

Uninterrupted operations

IT setup and maintenance

E-commerce Customer Support That Drives Results

Reviews

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina

Head of Client Marketing

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina

Customer Experience Specialist

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka

Head of Customer Experience

Thanks to Simply Contact’s work, they manage to increase the Net Promoter Score and retained customers. They establish an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong

SVP People & Culture, Travel Tech Company

Get in Touch With Us Today

Our Awards & Certifications

PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

ISO 27701

Simply Contact is certified under ISO 27701, the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.

FAQ

What is ecommerce customer support?

Ecommerce customer service combines skilled teams, efficient processes, and advanced technology to streamline the purchasing experience for customers while helping businesses deliver customer-centric sales and support.

How to manage customer support for an e-commerce store?

Implementing best practices is key — hiring and training skilled agents, utilizing advanced software, and establishing a quality management system. Alternatively, partner with us for turnkey ecommerce support services that deliver results while optimizing costs.

How much does e-Commerce customer service outsourcing cost?

The cost of E commerce customer service outsourcing varies based on factors like service hours, language requirements, and support channels. Contact us for a tailored quote that meets your specific needs.