Simply Contact has been named a Gold Globee® Winner in the 2025 Globee® Awards for Artificial Intelligence in the category of Best Use of AI in Customer Service. This award honors the company’s AI-powered voice assistant, which successfully resolves 100% of customer calls within 30 seconds.
To receive the Gold Globee® distinction, nominees must achieve an average score of 9.0 or higher or lead their category according to independent judging. The award highlights outstanding innovation, execution, and leadership and recognizes the impact of advanced solutions in customer service.
Our submission focused on how AI transforms customer service operations, especially in projects with Wizz Airand a healthcare mobility startup, where we deployed voice assistance, automated quality control, and AI-driven training.
Highlights from our award-winning work
Online voice assistant for a healthcare startup
We developed an AI assistant using natural-sounding voices to handle customer requests around the clock. During a pilot on the client’s German line:
100% of calls were resolved within 30 seconds
0% abandonment rate, down from 30%
Customer satisfaction increased due to immediate, consistent support
AI-driven quality control for Wizz Air
Our Speech-to-Text and Text-to-Text tools transformed multilingual QA processes, delivering:
100% agent coverage, up from 71%
24% cost savings in QA-related expenses
Faster insight generation with 25% quicker attachment checks
AI-enhanced agent training
Simulated scenarios helped personalize and accelerate onboarding:
Average quality scores rose from 3.5 to 4.84
Training time cut by 30%, improving time-to-readiness
Overall support quality improved from 81% to 87%
These results demonstrate how advanced AI can meet and exceed modern customer service demands, boosting efficiency, responsiveness, and satisfaction at scale.
Why this nomination stands out
We have successfully integrated AI across multiple areas of customer service (voice assistance, quality control, and agent training), creating a solution that redefines industry standards. The results speak for themselves: 100% of calls resolved within 30 seconds, a 0% abandonment rate, a 24% reduction in quality control costs, and a 30% decrease in training time. These achievements demonstrate not only exceptional performance but also our leadership in customer support automation, setting a new benchmark for efficiency and service quality in the outsourcing industry.
We’re proud to see our team’s hard work and innovation recognized with a Gold Globee® Award and grateful to our clients for the trust and collaboration that made this possible. If you’re looking for an award-winning, AI-powered contact center to elevate your customer experience, let’s talk!
Work with an award-winning support team
Let’s achieve greatness together—partner with Simply Contact for customer support solutions that deliver real results!
