Ceva Santé Animale: AI Translation Across 11 Languages
Our mission
Ceva is headquartered in Libourne, France, and led by veterinarians. It develops and produces vaccines, pharmaceuticals and equipment for farm and companion animals, and works with teams in 47 countries.
The company builds its work around One Health, the idea that the health of animals, people and the planet are linked. Ceva’s customers include farmers protecting their herds and flocks as well as vets and pet owners caring for individual animals.
Why multilingual support matters for animal health company
Questions about animal health products leave little room for misunderstanding. A customer who has to work through a reply in a second language may miss an instruction or hesitate to ask a follow-up question.
For a company whose products protect animal welfare and food safety, being clearly understood is part of the service. Ceva wanted every customer to get the same accurate answer, in their own language, wherever they are.
Eleven languages to cover
Customers write in their own language and expect a reply in it.
A tight launch window
Support had to go live within days, with no long recruitment or onboarding phase.
Room to grow
Adding a market shouldn’t mean building a new language team from scratch.
Consistent quality
Answers in all eleven languages need to be equally accurate.
Simply AI Translation in the workflow
Simply AI Translation detects the language of each incoming ticket and translates it into English. The agent’s reply is translated back before it reaches the customer.
Every agent covers every language
All tickets go into a single queue, and any agent can take the next one, whatever the language.
Agents own every answer
Simply AI Translation handles the language. Agents handle the inquiry: they review the context and decide on the response.
Live in five business days
It took five business days to get from kick-off to the first ticket handled through Simply AI Translation.
languages handled by every agent
from kick-off to go-live
tickets per agent in the first two weeks
average handling time
- 300+ tickets and 30,000+ words translated per agent in the first two weeks
- 480+ tickets closed and 430+ messages sent per agent in the first month
- 3.5 tickets closed per agent per hour, with an average handling time of around 8 minutes
- New languages can be added to Simply AI Translation without a recruitment cycle for each one
Ready for results like these?
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