Contact Center for Cosmetics Sales

About the project

1. Challenge

   Yves Rocher required a professional contact center to handle outbound and inbound calls as well as order processing tasks. It was crucial to provide a high level of service to clients and ensure 10% monthly sales increase or higher on the client base. The goal of the project was to acquire more customers, improve customer satisfaction, and increase sales.

2. Key requirements
   • Ability to find an approach to each client, establish contact and provide trust to the company
   • Competent speech and ability to conduct a dialogue in the client's language
   • Expert knowledge of a client's entire product line
3. Solution

   Simply Contact established a rotating schedule to ensure that customer support is available 24/7. We've also established smooth workflow processes that include inbound calls, outbound calls, administrative tasks, and orders management.
   
   A great level of product knowledge lets us tackle a large volume of customer inquiries. The company's response speed has dramatically soared by 40%. As a result, the customer satisfaction rate has also increased.

4. Tasks we fulfill
   • Identifying needs, recognizing problems and consulting customers
   • Introducing the client`s complete product line
   • Selection of the most beneficial offers
   • Maintaining and increasing customer loyalty
   • Order status and delivery information, selection of alternative options
   • Compliance with high standards of company service