Yuliia Pakhomova is a Head of Learning and Development who leads the development of training programs for customer support agents. She specializes in integrating AI into training and provides insights into effective learning strategies for support teams. Yuliia shares innovative training methodologies that boost agent performance and improve customer satisfaction.
List of Yuliia's articles
Customer Service Burnout: How to Avoid It?
Business Tips
March 26, 2021
How to Take Ownership in Customer Service?
Business Tips
February 24, 2021
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