Anna Bielikova is a customer support BPO expert with over 10 years of experience. She has built strong relationships and driven operational performance for 20+ industry-leading clients across FMCG, retail, e-commerce, technology, tourism, logistics, and finance. Anna has coordinated large-scale projects with international teams, ensuring seamless operations. Additionally, Anna has spearheaded initiatives that optimize workflows, reduce costs, and elevate service quality.
List of Anna's articles
How to Manage Remote Call Center Staff
Business Tips
April 13, 2021
Handling High Volume Calls the Right Way – Pro Tips
Business Tips
February 27, 2021
How to Reduce Agent Attrition Rate
Business Tips
January 4, 2021
How to Start a Call Center: A Comprehensive Guide
Business Tips
October 19, 2020
Мanage an Outsourced Call Center the Right Way
Business Tips
October 2, 2020
Impact of COVID-19 on the Call Center Industry
Trends & Insights
October 2, 2020
Remote Contact Center Agents during COVID-19
Customer Acquisition
October 2, 2020
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