Customer support manager (German-speaking) — full job details
About the role
Simply Contact is an outsourcing contact center with international experience. Our company has been in the industry for 13 years and has nearly 700 employees across four locations in Ukraine and internationally.
We’re actively growing and are looking for a proactive and self-motivated Customer support manager .
What you'll do
- Processing requests from client of the service in written and voice communication
- Written consultation of users on the product, application functionality, and its aspects of usage
- Maintaining reports, working documents, and registers
What we're looking for
- Fluent in English and German
- High self-organization, discipline, punctuality and good communication skills
- Orientation on command result, ability to find and solve problems
- Experience working in the customer support team will be an advantage
What we offer
- Attractive salary
- Professional training
- Remote work
- Opportunities for development: professional growth in an international dynamic company with career prospects