Collaboration with outsourcing companies has become a popular solution for boosting efficiency and productivity in IT, finance, digital marketing, development, and other directions. For instance, 19% of small businesses use outsourcing for customer support services, empowering their in-house teams without the need to hire new employees.
Outsourcing companies often have technology, skills, and extra staff to provide professional omnichannel assistance. As a result, they increase the number of touchpoints and the brand’s availability. Customer service providers enhanced with AI capabilities can improve the quality of service. Also, outsourcing serves businesses as an opportunity to cut costs.
At this rate, we have compiled a list of the best outsourcing service providers, including Simply Contact, to showcase what the current market has to offer. We will highlight the criteria that matter most for a partner’s choice and share some of the outsourcing trends that are popular in 2025.
How to find a reliable outsourced customer support partner?
Naturally, the companies choose partners based on their expertise in a specific industry, but branch knowledge is not the only criterion we recommend sticking to.
In our experience, six factors can help decide if a certain partner is suitable for your business purposes:
Quality of service: CSAT can show how satisfied the customers are.
Language diversity: multilingual support extends the company’s possibilities.
Technology stack: advanced solutions speed up work and increase efficiency.
Security: service providers should care about their clients' and customers' safety.
Flexibility: scalable companies can adjust team size better.
Price: choose the partner that fits your budget.
Top 10 customer support outsourcing companies
Below, we list the top outsourced providers you can turn to with your professional needs and business requirements. These proven outsourcing companies maintain flexible operations through their extensive workforce, which enables flexibility and cost-efficiency. Our list presents the top 10 reliable outsourcing providers for short-term and long-term outsourcing partnerships.
Simply Contact (Europe)
Simply Contact has been operating as a customer support outsourcing company for more than 12 years. With HQ in Warsaw, Poland, it has delivery centers in Ukraine, Bulgaria, Romania, and Moldova, along with sales representation in the UK. Simply Contact specializes in delivering customized customer-focused solutions through its team of experts who understand client business requirements and show deep empathy. The company implements artificial intelligence to enhance operational speed and boost overall productivity in its workflows. It enables its clients to reach CSAT scores above 80% while maintaining QA success rates exceeding 90%.
Advantages:
Multilingual communication with customers (20+ languages of support)
Europe-based talent, ensuring cultural alignment and language proficiency
Omnichannel support
Strong focus on AI while maintaining human empathy
Uninterrupted services thanks to duplicated power, data, and channels
Scalable teams with the ability to add up to 50 extra agents per month
Advisory board of world-class experts
Clients: from startups to enterprises.
Size: over 700 employees.
Helpware (USA)
Helpware is one of the top call center outsourcing companies, which launched its operations in 2015. This provider operates with a modern approach, specializing in digital customer service solutions. The company delivers support services through email, chat, and technical assistance. It offers call center and answering services and implements AI to enhance agent performance and their training systems.
Advantages:
Accurate project management
Productive communication
Proactive approach to services
Well-prepared employees
Clients: mostly midmarket, but enterprises and small businesses also use their services.
Size: over 1,000 employees.
Foundever (Luxembourg)
The company was founded in 1985 and continues to operate in the market for more than 40 years, which proves its dependability and successful business history. Foundever focuses on delivering comprehensive customer service solutions through its business process outsourcing services. It employs multilingual agents who serve clients in more than 60 different languages. The organization’s size enables fast team adjustments and flexible scaling to fulfill customer requirements.
Advantages:
Available in 45 countries
Multilingual support
People-oriented company
Long-time experience in a wide range of industries
Clients: mostly large companies.
Size: more than 150k employees.
Alorica (USA)
Alorica was established in 1999 with a technology-driven business model. It operates from the United States but delivers outsourcing solutions to clients across 17 different countries. The company's team of experts handles more than 3 billion customer interactions throughout the year while supporting customers in 75 languages. The company delivers customer-focused solutions through its service portfolio, which includes digital trust and safety, financial business services, and professional and managed services.
Advantages:
Multilingual support
Proven track-record
Scalability potential
Experience in several industries
Clients: 250+ companies of various sizes across industries.
Size: over 1k employees.
Teleperformance (France)
Teleperformance is an outsourced company with an omnichannel approach to customer service. It was founded in 1978 and has since created 400 contact centers across 80 countries. The largest part of their clients' work is in the finance and accounting service lines. TP also provides back-office and HR consulting outsourcing services.
Advantages:
World-wide presence
Experience across various industries
A great number of employees for the team’s adjustment
Human-centric approach with AI enhancement
Clients: mostly enterprises and midmarket companies.
Size: over 10k employees
VXI Global Solutions (USA)
VXI Global Solutions was founded in 1998. It is one of the top BPO companies thanks to its AI-powered approach to outsourcing services. VXI professionals actively use intelligent automation and work with scalable digital platforms. Their main focus is on data entry and processing.
Advantages:
Scale potential
Global reach
Strong industry recognition
People-first culture
Clients: primarily large enterprises, but also work with small and medium-sized businesses.
Size: more than 10k employees.
Influx (Australia)
Influx is an outsourcing company that was founded in 2013. The company establishes quick and adaptable support teams that fulfill all business requirements of its clients. Influx now operates from more than 123 locations which span across the world. The company uses a mix of human empathy and modern technology to create superior customer experiences.
Advantages:
Global reach
Transparent communication
Focus on the company’s growth and active development
Help to increase the client base
Clients: startups and scaleups.
Size: over 1100 employees.
Hugo Inc. (USA)
Hugo Inc. launched its operations in 2017 to serve digital-native brands. The company specializes in creating and managing top-performing teams that deliver exceptional customer support and marketplace management services. Hugo Inc. delivers effective customer service solutions to various business sectors, including gaming, e-commerce, SaaS, fintech, and other industries. It receives praise from clients because of its efficient operations and ability to adjust to diverse business requirements.
Advantages:
Diverse global talent
Prices are well aligned with the quality of service
Custom solutions for businesses
AI enhancement
Clients: small businesses are the biggest part of clients; however, medium-sized and large enterprises also use their services.
Size: 4.5k employees.
SupportYourApp (USA)
SupportYourApp entered the market in 2010. The company started in Ukraine but expanded its operations to multiple countries worldwide before establishing its headquarters in the USA. It operates a global team of professionals who demonstrate innovative thinking and flexibility in addressing complex business requirements. SupportYourApp dedicates itself to security standards through PCI/DSS L1 and ISO/IEC 27001 certifications and maintains full compliance with GDPR, CCPA, and HIPAA regulations.
Advantages:
Long years of experience
Support in 60 operational languages
Security certificates
Global reach
Clients: innovative tech companies.
Size: over 2k professionals.
Helplama (USA)
This American outsourcing service provider was founded in 2016. Helplama is focused on building a support team with deep knowledge of the client's industry. Experience in technical and e-commerce support, as well as B2B telemarketing, makes Helplama a reliable partner in customer service.
Advantages:
Omnichannel support
Flexible pricing models
Enhanced ROI
Seamless tech integration
Clients: brands of all sizes.
Size: over 250 employees.
What makes Simply Contact the right choice among call center outsourcing companies
As you can see above, there are numerous options among outsourcing service providers specializing in customer support. Simply Contact holds a special place at the top, thanks to its dedication to providing the highest quality of service, combined with AI enhancements and a strong focus on clients’ needs. Let’s see what else makes it a reliable partner for customer services.
Omnichannel customer service
We believe that the greatest operational efficiency can be achieved when the company is accessible across multiple touchpoints. Simply Contact makes accessing customer support easier by providing services via email, chat, phone calls, and social media networks. It means customers will always be able to choose the most suitable options and get assistance without any problem.
Multilingual customer support
We have agents speaking several languages, and our translation solutions enable the customer support services in more than 20 languages. It makes the company a good choice for the local and international markets.
Quality monitoring
Agents and managers in Simply Contact always aim to achieve the best results, so we pay special attention to KPI monitoring. For instance, we regularly check CSAT, AHT, and FCR indicators to evaluate the support team’s efficiency. Monitoring also helps apply process optimization to make the workflow faster and more productive.
Security
At Simply Contact, we understand the importance of agents handling sensitive data, and we do our best to keep our clients safe. For instance, our security certificates include PCI DSS, ISO 27001, ISO 27701, GDPR, and HIPAA.
Successful cases of AI-powered support
We are always ready to share our successful experience of collaboration as outsourcing service providers, demonstrating to clients exactly what they can expect.
For instance, Wizz Air, more than 150 agents on the line have provided customer support services in 10 languages. We were able to reduce average handling time by 30% and ensured that 95% of cases were completed within 30 days.
For the music distribution platform, we managed to increase the customer satisfaction rate from 51% to 88%. With over 40 support agents and service in three languages, Simply Contact helped increase responses per hour from 3.5 to a solid 8.
Another example spans our agents. With an AI knowledge base, agents receive instant, accurate answers without relying on supervisors. The system led to 50% fewer supervisor queries, an 8% boost in customer satisfaction, and 16% higher cost efficiency for the clients.
We also apply AI-driven solutions to maximize agent training results. With AI call simulation, new agents learn faster and enter live operations fully prepared. This approach cuts onboarding time by 30%, supports practice in over 50 languages, and gives agents unlimited access to real-life scenarios.
Flexible options
Different-sized companies may have varying requirements for customer support services, so we have developed more flexible options to cater to both startups and large corporations. During the initial consultation, we always discuss and help select the option that best suits the client and their company’s needs.
Customer support and help desk outsourcing trends in 2025
Based on our experience, there are three main trends for customer service in 2025, so let’s review them one by one.
AI-powered support and automation
Artificial intelligence and automated processes help save a significant amount of time and effort associated with manual labor. It enables self-service for customers and simplifies work for agents in other aspects. Automated responses and smart ticket sorting enhance the productivity of support teams and enable the immediate forwarding of requests to the most suitable specialist.
Personalization and emotional intelligence
The combination of artificial intelligence with human agents enables more personalized service delivery and more empathetic customer support. Services that deliver personalized offers and take into account customers’ previous interactions and needs lead to higher satisfaction levels.
Global multilingual support
Customer service solutions that include translation and multilingual service have become essential because they enable effective communication between people who speak different languages. It expands global reach and worldwide access to brands' customer support services.
Conclusions
The right customer support outsourcing partner helps you form a positive first impression of your brand. You will notice higher customer satisfaction when working with a team that provides immediate assistance. Experienced outsourcing service providers deliver multilingual support across various communication channels and enable your business to access new markets worldwide. Having a reliable team by your side, you can be assured of data safety and transparent pricing.
FAQ
What is the best customer support outsourcing company in 2025?
You can see the top 10 best outsourcing customer support service providers in our list above. We recommend selecting the best partner based on your brand's specific needs. The outsourcing partner needs to demonstrate expertise in your industry sector. Also consider factors such as your budget and geographical proximity.
How to choose the right outsourced customer service provider?
You can use our list as a guiding star in your search. One of the key aspects is knowledge of your industry sector and experience with the communication channels you need to cover. The performance of the outsourcing team becomes evident through client reviews, which help you determine if their work aligns with your organizational targets. The security measures, technological stack, and language diversity of the hired team need to be assessed to determine their effectiveness in your business operations.
How much does it cost to outsource customer support?
Service providers determine their pricing based on multiple factors, including the extent of the service and the volume of work. Some use the price-per-hour model; others calculate interactions per hour. The location of agents also affects pricing: nearshore and offshore outsourcing are priced differently. Every company has its own approach to estimating rates, so we suggest you contact the provider you’re interested in directly and provide the specifics of your request—the more details, the better.
What are the advantages of multilingual customer support?
Multilingual customer support enables customers from every geographic area to receive support in their language. Being available to users worldwide extends the company’s global reach and opens new horizons for business development and scaling.
How can AI improve outsourced customer service?
Artificial intelligence is a powerful solution to speed up and improve agents' work by automating a significant portion of routine tasks. They may include ticket sorting, auto-replies, self-service options, and enhanced search capabilities. Also, AI enables a better understanding of customer needs via advanced personalization. AI-driven multilingual solutions also speed up translation. In short, AI can raise an agent’s productivity to an absolutely new level.
Choose right and ensure that your customers are in safe hands.
Book a consultation now, and we will gladly prepare a personalized offer for your business.
