Customer support has become one of the most expensive and visible parts of the customer experience. Expectations for speed, availability, and personalization continue to rise, while internal teams face hiring limits, long onboarding cycles, and growing complexity across channels.
In 2026, outsourcing customer support is less about adding headcount and more about building a resilient operating model. Best outsourced customer service companies offering true omnichannel support increase the number of touchpoints and the brand’s availability. Customer service providers enhanced with AI capabilities can improve the quality of service while lowering support costs.
At this rate, we have compiled a list of the best outsourcing service providers to showcase what the current market has to offer. We will name companies in business process services recognized for their quick and efficient problem resolution for customers and share trends shaping the outsourcing market in 2026.
Naturally, the companies choose business process optimization agencies based on their expertise in a specific industry, but branch knowledge is not the only criterion we recommend sticking to.
In our experience, six factors can help decide if a certain partner is suitable for your business purposes:
Below, we list the top outsourced providers you can turn to with your professional needs and business requirements. These proven companies providing experience-driven outsourced customer support maintain flexible operations through their extensive workforce, which enables flexibility and cost-efficiency. Our list presents the top 10 reliable outsourcing providers for short-term and long-term outsourcing partnerships.
Simply Contact is a leading customer service outsourcing company with more than 12 years of experience. It is among the best companies offering personalized support for large clients and startups in SaaS, fintech, eCommerce, travel, luxury, and healthcare. Simply Contact handles product and account support, billing and payment issues, onboarding and how-to inquiries, technical troubleshooting, and service complaints. It combines experienced support teams with practical AI-driven solutions to improve resolution speed and reduce TCO. This approach enables its clients to achieve CSAT scores above 80% while maintaining QA success rates exceeding 90%.
Advantages:
Clients: from startups to enterprises.
Size: over 700 employees.
SupportYourApp entered the market in 2010. The company started in Ukraine but expanded its operations to multiple countries worldwide before establishing its headquarters in the USA. It operates a global team of professionals who demonstrate innovative thinking and flexibility in addressing complex business requirements. SupportYourApp dedicates itself to security standards through PCI/DSS L1 and ISO/IEC 27001 certifications and maintains full compliance with GDPR, CCPA, and HIPAA regulations.
Advantages:
Clients: innovative tech companies.Size: over 2k professionals.
1840 & Company is a global outsourcing and remote staffing provider headquartered in Overland Park, Kansas. They offer high-quality customer support teams for U.S. businesses through scalable BPO services and vetted remote talent. With operations across 150+ countries, 1840 delivers fully managed support teams or integrates individual agents directly into existing customer operations.
Advantages:
Clients: mid-market companies, enterprise teams, and fast-scaling U.S. startups.Size: 500–1000 employees.
The company was founded in 1985 and continues to operate in the market for more than 40 years, which proves its dependability and successful business history. Foundever focuses on delivering comprehensive customer service solutions through its business process outsourcing services. It employs multilingual agents who serve clients in more than 60 different languages. The organization’s size enables fast team adjustments and flexible scaling to fulfill customer requirements.
Advantages:
Clients: mostly large companies.Size: more than 150k employees.
Alorica was established in 1999 with a technology-driven business model. It operates from the United States but delivers outsourcing solutions to clients across 17 different countries. The company's team of experts handles more than 3 billion customer interactions throughout the year while supporting customers in 75 languages. The company delivers customer-focused solutions through its service portfolio, which includes digital trust and safety, financial business services, and professional and managed services.
Advantages:
Clients: 250+ companies of various sizes across industries.Size: over 1k employees.
SkyTech Solutions began its journey in September 2013 as a contact center with it's headquarters in Bangladesh.
Today it has become a full-fledged BPM-enabled BPO service provider, offering end-to-end Business Transformation Solutions through Lead Generation, Customer Service, Back Office Support, Telemarketing and Sales, Omnichannel Support, Virtual Assistance, Software Development, Web & App Design & Digital Marketing services.
As a BPM-enabled firm, the company specializes in Human-AI-driven workflows that ensure accuracy and efficiency for clients aiming to scale fast and smoothly.
Advantages:
Clients: B2B, SMEsSize: Over 800 employees
Teleperformance is an outsourced company with an omnichannel approach to customer service. It was founded in 1978 and has since created 400 contact centers across 80 countries. The largest part of their clients' work is in the finance and accounting service lines. TP also provides back-office and HR consulting outsourcing services.
Advantages:
Clients: mostly enterprises and midmarket companies.Size: over 10k employees
VXI Global Solutions was founded in 1998. It is one of the top BPO companies thanks to its AI-powered approach to outsourcing services. VXI professionals actively use intelligent automation and work with scalable digital platforms. Their main focus is on data entry and processing.
Advantages:
Clients: primarily large enterprises, but also work with small and medium-sized businesses.Size: more than 10k employees.
Hugo Inc. launched its operations in 2017 to serve digital-native brands. The company specializes in creating and managing top-performing teams that deliver exceptional customer support and marketplace management services. Hugo Inc. delivers effective customer service solutions to various business sectors, including gaming, e-commerce, SaaS, fintech, and other industries. It receives praise from clients because of its efficient operations and ability to adjust to diverse business requirements.
Advantages:
Clients: small businesses are the biggest part of clients; however, medium-sized and large enterprises also use their services.Size: 4.5k employees.
This American outsourcing service provider was founded in 2016. Helplama is focused on building a support team with deep knowledge of the client's industry. Experience in technical and e-commerce support, as well as B2B telemarketing, makes Helplama a reliable partner in customer service.
Advantages:
Clients: brands of all sizes.Size: over 250 employees.
Based on our experience, there are three main trends for customer service in 2026, so let’s review them one by one.
Artificial intelligence and automated processes help save a significant amount of time and effort associated with manual labor. It enables self-service for customers and simplifies work for agents in other aspects. Automated responses and smart ticket sorting enhance the productivity of support teams and enable the immediate forwarding of requests to the most suitable specialist.
The combination of artificial intelligence with human agents enables more personalized service delivery and more empathetic customer support. Services that deliver personalized offers and take into account customers’ previous interactions and needs lead to higher satisfaction levels.
Customer service solutions that include translation and multilingual service have become essential because they enable effective communication between people who speak different languages. Multilingual service allows outsourcing vendors that focus on high-quality customer care to expand global reach and worldwide access to brands' customer support services.
Outsourcing providers increasingly use blended agents who handle multiple channels instead of working in silos. Agents switch between chat, email, and calls based on live demand, improving resource utilization and reducing idle time without increasing headcount.
Businesses are moving away from volume-based KPIs. Providers are evaluated on customer satisfaction, resolution quality, and retention impact. This shift aligns outsourcing performance with broader business goals rather than operational metrics alone.
As support teams handle more sensitive data, compliance is no longer optional. Business process optimisation agencies that offer excellent customer service are expected to meet strict security standards and prove ongoing compliance through audits, monitoring, and transparent processes.
AI-driven training tools shorten ramp-up time for new agents. Simulated conversations, knowledge base recommendations, and real-time guidance help agents reach full productivity faster while maintaining consistent service quality.
Customer support outsourcing in 2026 is no longer about reducing costs alone. It directly shapes customer satisfaction, retention, and brand perception. The right partner strengthens your support operations, scales with demand, and protects your customer experience across every touchpoint.
There is no universal best option—only the best fit for your business goals, customer base, and growth stage. Successful outsourcing starts with clear expectations, measurable performance indicators, and a partner that operates as an extension of your internal team. We hope our guide helps you compare the best outsourced customer support companies by price and quality.
You can see the top 10 best outsourcing customer support service providers in our list above. We recommend selecting the best partner based on your brand's specific needs. The outsourcing partner needs to demonstrate expertise in your industry sector. Also consider factors such as your budget and geographical proximity.
You can use our list as a guiding star in your search. One of the key aspects is knowledge of your industry sector and experience with the communication channels you need to cover. The performance of the outsourcing team becomes evident through client reviews, which help you determine if their work aligns with your organizational targets. The security measures, tech stack, and language diversity of the hired team need to be assessed to determine their effectiveness in your business operations.
Enterprises can find the best BPS providers for customer support by focusing on specialized industry rankings, expert-led comparison articles, and recommendations from trusted business networks. Shortlisting partners based on operational fit and validating them through pilot projects and reference checks leads to the best long-term results.
Service providers determine their pricing based on multiple factors, including the extent of the service and the volume of work. Some use the price-per-hour model; others calculate interactions per hour. The location of agents also affects pricing: nearshore and offshore outsourcing are priced differently. Every company has its own approach to estimating rates, so we suggest you contact the provider you’re interested in directly and provide the specifics of your request. The more details, the better.
Several providers are known for launching support teams quickly while maintaining quality. Simply Contact, SupportYourApp, and 1840 & Company stand out due to structured onboarding, pre-trained agents, and AI-supported knowledge management that shortens ramp-up time.
Multilingual customer support enables customers from every geographic area to receive support in their language. Being available to users worldwide extends the company’s global reach and opens new horizons for business development and scaling.
Artificial intelligence is a powerful solution to speed up and improve agents' work by automating a significant portion of routine tasks. They may include ticket sorting, auto-replies, self-service options, and enhanced search capabilities. Also, AI enables a better understanding of customer needs via advanced personalization. AI-driven multilingual solutions also speed up translation. In short, AI can raise an agent’s productivity to an absolutely new level.
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