Simply Contact was founded on April 16th, 2013, with a vision to deliver exceptional contact center services to businesses worldwide. We have grown from a small team to an international organization with multiple locations and many clients.
Owing to the constant dedication to excellence, Simply Contact has garnered a well-deserved reputation as a trusted outsourcing partner known for high-quality services. Now, as our company reaches its 10th anniversary, we reflect on our remarkable journey and celebrate our achievements in becoming a leading player in the industry.
Throughout its decade-long history, Simply Contact was recognized by Clutch as the global outsourced customer support services leader in 2021, one of the best outsourced customer support services in the world in 2022, the top customer service outsourcing company in 2022, and one of the Top 1000 global companies in 2022.
The year 2022 proved challenging for the Ukrainian people and Simply Contact. The war that broke out in Ukraine has drastically disrupted the normal pace of life and work. However, thanks to our incredible team's unwavering professionalism, cohesion, and unity, it transformed into a year of resilience and growth. Despite facing various difficulties, Simply Contact has successfully ensured the safety of all employees and continued to work on all our projects without interruption, ensuring our clients didn’t experience any disruptions. Moreover, we have taken a bold step onto international territory by opening our first contact center in Poland.
Our strength and ability to handle challenging situations and provide uninterrupted service at all times were recognized by ECCCSA (European Contact Center & Customer Service Awards). Simply Contact was awarded as the Gold Winner in the Best Crisis Management Approach category. Also, we are proud to have been named finalists for the prestigious ICMI award for Best Outsourcing Provider and the ECCCSA award for Best Outsourced Contact Center in 2022.
A significant milestone was winning two Silver Stevie Awards. These prestigious awards were bestowed upon the Simply Contact team to recognize our exceptional performance and innovation in customer service and engagement. They testify to our dedication to pushing the boundaries of excellence in the industry.
At Simply Contact, we always adhere to the core values that enable us to deliver exceptional services. Among them are transparency and the safety of any collaborations. To guarantee the utmost customer security, Simply Contact has received the esteemed international PCI DSS and ISO 27001 standards, which serve as the industry benchmark for best practices in information security management systems. We consistently strive to exceed customers' expectations helping them to drive business success.
We look back with immense pride on our achievements and express heartfelt gratitude to our cherished clients, partners, and incredible employees for their support. The Simply Contact team is steadfast in its commitment to core values such as quality, innovation, and putting people first and is poised for even greater growth and success. With a rock-solid foundation and a talented and reliable team, Simply Contact eagerly looks to continue the journey forward to new heights!
At Simply Contact, we specialize in creating personalized customer support solutions that drive business growth and customer satisfaction. Let us help you elevate your customer experience and stand out from the competition.
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