Your customers deserve quick replies, not long waits. Outsource email support services to a team that works with care and a personal touch, and have your customers receive timely and helpful emails in their inboxes.
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Outsourcing email support with Simply Contact means faster replies and zero inbox stress for your internal team. We combine skilled agents and advanced AI to make sure every email is relevant, answered on time and in your unique tone of voice. Since 2013, we’ve been focusing on reducing FRT, maximizing QA scores, and improving CSAT for our clients—global leaders in their industries.
Emails answered
Quality assurance (QA)
Customer satisfaction (CSAT)
Agents on board
Focused training and team management
Email customer service outsourcing with Simply Contact is focused on smooth onboarding, seamless integration, and a well-defined transparent process.
Tell us about your support needs, and we’ll build an email support team that keeps customers coming back.
Get in touchOur operational framework enables flexibility while preserving performance standards. This allows us to maintain cost-efficiency for our clients even during seasonal peaks and sudden demand spikes.
Agents at Simply Contact focus on personalized communication and finding solutions to complex issues. AI assists with multilingual translation and drafting responses to repetitive inquiries.
Every project is unique. We adapt processes, tone, and tools to match each client’s brand voice and internal workflows.
Our real-time reporting gives you full insight into performance, volume trends, and team productivity, so you can immediately act on findings. Scaling up or down is seamless with up to 50 more agents per month.
We adhere to ISO and HIPAA standards and follow GDPR requirements to keep customer data secure and processes fully compliant.
Our team achieves top-quality performance through ongoing training sessions, performance reviews, regular QA checks, and feedback collection to enhance response quality and operational efficiency.
We integrate AI into every stage of email support—not to replace agents or remove the human touch, but to enhance it. Our technology empowers teams to respond faster, personalize communication, and deliver consistently better outcomes.
Agents get instant access to accurate answers drawn from client materials. The AI assistant suggests follow-ups, cites sources, and adapts responses to the context, reducing handling time.
Repetitive tickets across chat, email, and social media are resolved more quickly through automation. AI translation built directly into the CRM provides accurate and cost-effective multilingual support.
Our intelligent QA platform analyzes interactions at scale, predicting satisfaction scores and providing real-time feedback to agents. Supervisors focus on coaching instead of manual reviews.
Simply Contact is certified under PCI DSS, which is proof that we follow the standard rules for securely processing credit and debit card payments. It helps protect customer payment data during every transaction.
This certification confirms that Simply Contact has proper measures in place for managing and protecting sensitive information. It indicates our treatment of data security in our daily work as a priority.
We’re certified in ISO 27701, which has a primary focus on privacy. It enables us to handle personal data in a way that fully mirrors GDPR requirements and keeps information protected.
Simply Contact is a HIPAA-compliant contact center. HIPAA is the U.S. law that sets rules for handling personal health information. This is essential for clients in healthcare, insurance, and health tech.
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