Call Center Outsourcing
Our competent team provides outsourced call center services to deliver superior quality client support and raise your customer communication to the next level.
Get a quoteWe Provide
Inbound call center services
We handle high volumes of incoming consumer calls, embracing tech support, customer service, sales, and appointment scheduling. By offering instant support, we help to raise customer satisfaction.
Outbound call center services
We initiate calls to prospective customers, making the focus on lead generation, sales, telemarketing, survey, or fundraising, depending on your business goals.
Omnichannel customer support
Our call center services include ultimate client support through multiple channels, such as voice calls, emails, chats, and more. Thanks to advanced digital solutions, we can instantly address any request.
Take the Benefits of Outsourced Call Center Services
An outsourced outbound call center enhances customer communication at a minimal cost. Boasting a huge experience across industries, we guarantee efficiency, flexibility, and transparency of our services. We treat each project as our own, which amplifies positive outcomes.
Quality Assurance (QA)
Years of experience
Agents on board
Customer satisfaction (CSAT)
Offering omnichannel and multilingual customer support
Your customers can contact you through all existing channels...
- Social networks
- Messengers
- Calls
- Chats
- Bots
...in more than 18 languages
Our Industry Expertise
SaaS
Carrying SaaS needs in mind, we establish scalable support teams to match specific business tasks. Our professionals tailor solutions to ensure maximum value.
Fintech, Blockchain & Cryptocurrency
We dispose of a superior tech stack and talent to cater to the needs of the most innovative sectors.
Aviation & Travel
Our experts have solid experience in the field and deliver unrivaled CX solutions to skyrocket customer satisfaction.
Amazon stores
By outsourcing call center services to our team, you’ll streamline customer interaction, order processing, delivery management, and customer consulting.
Legal
Legal practices and other companies in the sector can benefit from the consumer-focused outsourced outbound call center.
Healthcare
We build reliable, transparent, and secure communications for organizations in the healthcare sector based on strict compliance with legal and safety standards.
Logistics & Delivery
An owner-like approach helps our team create trustworthy partnerships that ultimately maximize our clients’ outcomes.
Ecommerce
Back-office and customer service solutions offered by our outsourced outbound call center help retailers save resources and drive operational efficiency.
Media & Entertainment
Our expertise and experience allow us to offer you excellent solutions and strategies for robust lead generation, a delightful customer journey, and high loyalty.
We Got You Fully Covered
Quality Assurance
Regular reporting and analytics
Recruitment
Uninterrupted operations
Inhouse training center
IT setup and maintenance
We are trusted by
Our client success stories
Office of the President of Ukraine
Task
Representatives of the Office of the President of Ukraine urgently needed to launch a support line for citizens who needed help or advice in the conditions of military operations.
Simply Contact presented themselves as an efficient, customer-focused company with outstanding crisis management skills and a strong emphasis on quality assurance. Thanks to their work, citizen requests are promptly processed. During our cooperation, the Simply Contact company has confirmed a high level of professionalism, efficiency and ability to solve emerging problems and complex tasks. We strongly recommend Simply Contact as a competent and reliable customer support services provider to work with.
Wizz Air
Task
Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
METRO
Task
Ensure a smooth transition from in-house to outsourced contact сenter to improve quality and customer experience and make sure data is transferred quickly and reliably.
METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently, the Simply Contact support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows accumulating customers’ queries through multiple channels and ensures the security of clients’ data. Simply Contact proved themselves as a reliable partner, and we appreciate their input in customer experience development.
Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.
Get in touchWhy choose us?
Our expertise covers multiple industry sectors: Avia&Travel, Retail, Fintech, Delivery
We are focused on superior customer experience and provide CSAT and NPS tracking and improvement
For your ultimate protection, we guarantee data security compliance with the PCI DSS, ISO 27001 and ISO 27701 standards
We provide our services across North American and global markets
Start your project quickly and easily with our skilled and experienced team
Scale your business with our call center outsourcing services by up to 50 agents per month
Spread your word worldwide with our multilingual BPO that includes up to 18 languages
Enjoy uninterrupted 24/7 operations
Obtain a customized, cost-effective solution matching your business tasks
Our Awards & Certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (GDPR)
Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
How do we ensure a high quality of service?
To raise the efficiency and performance of our outbound call center services, we optimize quality processes and clearly outline them for the whole team.
We reveal areas for improvement by conducting regular feedback sessions.
We hold quality checks to analyze and share the results with supervisors, coaches, and PMs.
We request training sessions if we identify any knowledge or skill gaps.
We drive conversions and amplify customer support for legal practices and other organizations in the sector.
We work out a proper communication style that meets the customer's brand character.
FAQ
1.The envisaged size of your team;
2.Whether you need a dedicated or shared team;
3.The forecasted time the team will have to devote to handling calls.
You should keep in mind that you can likewise outsource inbound call center. The primary difference between the two lies in the types of contacts they manage. An inbound call center service deals with incoming queries, while their outbound counterparts contact prospects themselves.
1. Lower costs: no expenses on staff and facility management;
2. High flexibility and scalability: compliance with the growing business needs;
3. The availability of advanced technology: outsourced call centers can empower you with breakthrough tools and solutions.
4. Elevated customer experience: high quality and speed of service.
5. Outstanding expertise that specialized call centers can offer.
6. Efficient quality control procedures.
Get fast answers to any remaining questions
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