Help desk outsourcing intends to assist customers in solving technical and user issues through various channels. This service elevates the quality of customer support, raising overall efficiency and satisfaction.Get a quote
We address general customer questions, provide basic explanations, and deliver guidelines to help clients solve minor problems and usage issues.
At this level, we deal with larger issues that require more time and resources than Tier 1 requests. We investigate the causes of the problem and fix them if the involvement of additional experts is not needed.
Tier 3 help desk support service includes handling complex issues. Our agents monitor the status of clients’ queries and involve developers or suppliers to resolve the issue efficiently.
Outsourcing help desk services enriches customer support and reduces costs. Our vast experience, operational transparency, flexibility, and owner-like approach help us lead our clients’ businesses to prosperity.
Quality Assurance (QA)
Years of experience
Agents on board
Customer satisfaction (CSAT)
Having a profound knowledge of the SaaS specifics, we build scalable teams and deliver tailored solutions to maximize our clients’ gains.
We are well-versed with breakthrough techs to address the needs of these sophisticated sectors.
By help desk services outsourcing to our experts, you’ll streamline the customer experience and drive satisfaction and loyalty.
Our experts have solid experience in the field and deliver seamless, consumer-focused services to legal practices and other organizations in the sector.
Legal and safety compliance is critical in healthcare. Our solutions help construct transparent, trusted, and secure communications matching all industry requirements.
Thanks to an owner-like approach and deep dedication, we help our clients reinforce their partnerships and maximize outcomes.
Help desk support in ecommerce is a highly demanded service. Our team crafts solutions to help retailers save costs and amplify operational efficiency.
A transcendent outsourced helpdesk service facilitates customer engagement and loyalty. Leverage our expertise and experience to create a smooth path for your clients.
Regular reporting and analytics
Inhouse training center
IT setup and maintenance
Representatives of the Office of the President of Ukraine urgently needed to launch a support line for citizens who needed help or advice in the conditions of military operations.
Simply Contact presented themselves as an efficient, customer-focused company with outstanding crisis management skills and a strong emphasis on quality assurance. Thanks to their work, citizen requests are promptly processed. During our cooperation, the Simply Contact company has confirmed a high level of professionalism, efficiency and ability to solve emerging problems and complex tasks. We strongly recommend Simply Contact as a competent and reliable customer support services provider to work with.
Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
Ensure a smooth transition from in-house to outsourced contact сenter to improve quality and customer experience and make sure data is transferred quickly and reliably.
METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently, the Simply Contact support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows accumulating customers’ queries through multiple channels and ensures the security of clients’ data. Simply Contact proved themselves as a reliable partner, and we appreciate their input in customer experience development.
Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.Get in touch
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
Outline the guidelines for quality processes to drive efficiency and performance
Meticulously study customer reviews at our regular feedback sessions. This helps us reveal areas for improvement
Conduct quality checks and analyze the results with supervisors, coaches, and project managers
If we reveal any skill or knowledge gaps, we arrange the respective training sessions
The unrivaled quality of our help desk support enables us to facilitate customer acquisition for companies in the legal sector and other industries.
We work out an optimal communication style that corresponds to customer’s brand.
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