Positive customer service experience is a key to brand loyalty and increased purchases. Yet, traditional service often falls short of today’s expectations. Within augmented customer service, we leverage AI to transform traditional support, turning every interaction into a personalized experience that boosts brand loyalty and customer satisfaction.
Augmented Customer Service
Revolutionize your customer support with our AI-driven outsourcing solutions. Experience seamless omnichannel support in multiple languages, optimized by cutting-edge AI to deliver faster, personalized responses. Transform your customer service into a powerhouse of efficiency and empathy, ensuring satisfaction and cost savings.
Talk to expertImpact of Artificial Intelligence on Customer Service
AI Customer Service Solutions We Offer
We believe in customization over generalization. Our approach involves selecting AI customer service solutions that align specifically with the characteristics of each project. By understanding your unique needs and objectives, we ensure the AI not only fits perfectly but also enhances your customer service effectively.
Chatbots
Chatbots support multiple languages, recognize user intent, and can convert speech, all connectable through API for integration across various platforms. They are fully customizable with features including an open-source framework, visual bot-building interfaces, flexible conversational flows, no-code development options, analytics, live support capabilities, and AI-driven training modules for teams.
Voicebots
AI voicebot recognizes commands accurately, detects user intentions, and supports multiple languages. It integrates smoothly with systems via API and includes features such as secure user authentication, intelligent call routing, and direct CRM linkage for customized interactions. Additional functionalities include speech-to-text conversion, DTMF tone recognition, and customizable JavaScript workflows.
AI translator
This solution supports key European languages and offers reliable, high-accuracy translations, facilitating smoother communication across language barriers. It integrates effortlessly with existing systems and includes native correction tools to refine output. The AI Translator is designed to enhance and simplify multilingual interactions, providing clear and impactful communications with high efficiency and accuracy.
Quality control automation platforms
Our AI-driven quality control automation platforms are integrated via API and conduct thorough quality evaluations across all service requests, incorporating advanced customer satisfaction metrics and voice analysis features. Customization options include tailored forms and automated alerts, alongside reporting tools for ongoing performance optimization. This solution is ideal for enhancing service quality and operational efficiency.
Customer feedback analysis
Utilizing the latest AI models, our customer feedback analysis tool automatically processes client feedback, extracting valuable insights through automated tagging and keyword generation. It provides comprehensive metrics such as average scores, satisfaction rates, and detailed sentiment analysis. Integrated tools for dynamic insight generation help tailor approaches to maximize customer satisfaction efficiently.
Simulation training program
This program is designed for rapid proficiency gains in new customer service agents. It focuses on reducing response times and increasing productivity through structured mentorship and practical simulation exercises. The program covers language development and essential soft skills. The training is adaptable, allowing agents to personalize their learning paths and reduce operational errors effectively.
Self-help solutions
Our AI-based self-help solutions are API-integrated and feature multilingual support and cross-channel functionality, enriched with sophisticated analytics. They offer personalized search enhancements, predictive autocomplete functions, and intuitive conversational interfaces. Our tools use machine learning to improve the relevance and presentation of product recommendations and to analyze user behavior.
Knowledgebase AI
Our knowledgebase AI is integrated directly into Slack. It provides a unified platform for managing FAQs and documents, enhanced with semantic search capabilities and an automated assistant to streamline workflows. The system supports customizable templates and collaborative editing, accessible across various devices, facilitating efficient information sharing and management without complex setup requirements.
Want to discover how to implement AI for customer service in your company?
Talk to our expert and learn how we can help to transform your business today.
Get in touchImplement Artificial Intelligence for Customer Service In Case...
You face a high volume of requests but can't expand your team
You require non-stop support without the expense of full staffing
You're entering new markets, unsure of expected request volumes
You encounter basic queries best handled by robots
You aim to serve globally without a multilingual support team
You wish to lighten your team's load from repetitive tasks
You are aiming to diversify your service
You want to add customer support for rare languages
Your number of queries in rare languages is low/variable
Our AI Customer Support Implementation Process
Implementing augmented customer support is a journey towards leveraging cutting-edge technology to elevate service standards and operational efficiency. Here’s a quick look at the strategic steps we undertake to boost your customer support with AI.
- Start
- 6-8 weeks
Identification of needs and AI technology selection
Negotiation and contracting
AI integration planning and data preparation
Solution integration and testing
AI training and pilot period
Launch and deployment
Continuous evaluation and optimization
Identification of needs and AI technology selection
AI integration planning and data preparation
AI training and pilot period
Continuous evaluation and optimization
Negotiation and contracting
Solution integration and testing
Launch and deployment
Benefits You Get from AI-powered Customer Service
Enhanced value proposition
Transform your customer interactions into opportunities that enhance both client satisfaction and your brand's prestige.
Empowering your team
Provide your agents with advanced tools and resources to elevate their service delivery and job satisfaction.
Operational assistance
Support and streamline your customer service processes to ensure seamless, efficient daily operations.
Service strategy transformation
Shift your customer service from traditional cost containment to an innovative, results-driven engine propelling business growth.
Continuous improvement cycle
Regularly assess and refine your customer service tactics to align with evolving business goals and market demands.
Our Case Study
On one of our projects, the voicebot was planned to handle frequent customer questions without agent involvement. First off, the customer talks to the bot that has a natural voice. The bot understands the request by keywords. If the request matches a bot script, the bot provides information to the client. If the request doesn’t match a bot script, the bot is switching a customer to a real person, an agent. The agents can help customers even if they don’t speak their language using instant voice-to-voice (speech-to-speech) translation.
80% ➡️ 100%
Percentage of calls handled within 30 seconds
30% ➡️ 0%
Abandonment rate
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