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Real-time Language Translator for Customer Support

Name: Real-time language translator
Brand: Simply Contact
Rating: 4.9 (26 reviews)

We implement solutions that provide customer support agents with realtime translation capabilities to handle requests in any language. Engage customers effectively, regardless of their location or language, and without the need for additional personnel.

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                                                                                Simplify multilingual customer support                                    

                                                                                Expand your global customer base, not expenses                                    

                                                                                Engage with customers in their native language                                    

Simply Contact
Services
AI-powered customer service
Real-time language translator

Boost your global reach easily and at a lower cost

Reaching new markets is simpler and more cost-effective with AI translators. These solutions enable you to connect with customers beyond your current audience without the need to hire multilingual agents.

85%

of support managers struggle to find multilingual reps

Top features of our customer support translation solutions

AI-powered real-time translation in your inbox
Easy setup with an intuitive user interface
Customizable glossary for accurate terminology
Analytics dashboard for tracking interactions and metrics

Auto-detect language and route to native speakers
Multichannel support in 150+ languages
Speeding up ticket handling
Start translating in less than 24 hours

How our real-time translation solutions work

We offer live AI translation solutions that seamlessly integrate with popular CRM systems. Our solutions allow direct translation of both requests and responses within the CRM, eliminating the need to copy text to external resources or switch browser tabs.

Supported integrations with CRM systems

Don't see your CRM system in the list?

No worries! We can develop a custom solution within 2 months to meet your CRM needs.

Get in touch

The process of building custom live translation solution

Start
136 hours

Technical design document

Setting up AI translation solution

Integrating AI translator with CRM

CRM enhancement

QA & Testing

Documentation and guide of the solution

Technical design document

Integrating AI translator with CRM

QA & Testing

Setting up AI translation solution

CRM enhancement

Documentation and guide of the solution

Benefits you get with AI real time translation

Effortlessly break down language barriers in your customer support. Our real-time translation solution offers a brand new approach to customer service, delivering numerous benefits for businesses.

Structured and secure processes

Live language translator keeps customer support processes organized and consistent. Such solutions provide accurate translations every time, ensuring customers get clear information. Also, AI tools have built-in security features to protect customer data, keeping information safe and secure.

Handling large volumes of requests

A customer service translator can manage numerous customer inquiries at once, delivering quick and accurate translations without the need for human help. This means that our support teams can respond to more customers faster, improving service and response times.

Significant cost savings and efficiency

Using an AI live translation solution reduces the need for a multilingual support team, saving on labor costs. Automating translation tasks lowers operational expenses and increases efficiency, allowing support teams to work more effectively and handle more requests with fewer resources.

FAQ

What is real time AI translation?

AI translation refers to the use of artificial intelligence and machine learning algorithms to translate text or spoken language from one language to another. Unlike traditional translation methods, AI translation uses advanced neural networks and natural language processing (NLP) techniques to understand context, nuances, and linguistic patterns, resulting in more accurate and fluent translations. AI translation systems continually learn and improve from vast datasets, making them highly effective in handling diverse languages and complex sentences.

What are the benefits of AI customer service translation?

Integrating AI translation in customer support offers several key benefits:

✅ Enhanced communication: Breaks down language barriers, allowing support agents to communicate effectively with customers who speak different languages.
✅ Improved efficiency: Speeds up response times by providing instant translations, reducing the need for manual translation services.
✅ Increased customer satisfaction: Delivers a more personalized and inclusive support experience, which can lead to higher customer satisfaction and loyalty.
✅ Global reach: Expands your customer base by making support accessible to a wider, multilingual audience.
✅ Cost savings: Reduces the need for hiring multilingual staff or outsourcing translation services, leading to cost savings for the company.

What should I consider when choosing a real-time language translator for customer support?

When selecting a real-time language translator for customer support, consider the following factors:

➡️ Accuracy: Ensure the translator provides precise and contextually relevant translations to maintain clear communication.
➡️ Language coverage: Choose a tool that supports the languages your customer base uses to ensure comprehensive service.
➡️ Integration: Verify that the translator integrates seamlessly with your existing customer support systems and platforms.
➡️ User experience: Look for a solution that is intuitive and easy for your support agents to use, minimizing the learning curve.
➡️ Security: Ensure the translator complies with data protection regulations and uses encryption to protect sensitive customer information.

Reviews

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka

Head of Customer Experience

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina

Customer Experience Specialist

Thanks to Simply Contact’s work, they managed to significantly increase the Net Promoter Score and show incredible performance on our customer retention project. They established an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong

SVP People & Culture, Travel Tech Company

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina

Head of Client Marketing

Since partnering with Simply Contact, we have experienced an improvement in our customer support response times, a decent increase in customer satisfaction scores, and a considerable reduction in customer support expenses.
They are attentive to our requirements and are quick to implement any necessary changes. Their team is not only professional and efficient but also proactive in addressing potential issues.
There is always room for improvement, but we are more than satisfied with the current level of service and support provided by Simply Contact.

Stacey Warder

Head of Support, Ditto Music