Industry-Trained Customer Care
Excellence
Get a support team trained for your industry and pay per resolved contact instead of per seat.
Key expertise
Fintech
We support digital banks, payment platforms, and financial services with a focus on data security and compliance. Agents deliver precise, fast responses on regulated, high-stakes queries.
Learn more →Travel & Airlines
Our core expertise: managing disruption, peak volumes, and multilingual demand at scale. We provide 24/7 support built to optimize total cost of ownership (TCO).
Learn more →Healthcare
Every patient interaction requires precision, empathy, and strict compliance. We deliver consistent, round-the-clock support without compromising accuracy or care standards.
Learn more →Ecommerce & Retail
Order inquiries, returns, and volume across channels require fast, consistent handling. We manage the full customer journey to keep support timely and simple.
Learn more →SaaS
Users expect quick answers and smooth onboarding at every step. We build technical support teams that resolve issues and keep customers engaged with your product.
Learn more →Gaming
Player loyalty depends on fast, always-on support, especially during launches and peaks. We provide multilingual coverage built for high-engagement, high-volume environments.
Learn more →Luxury
Service quality is inseparable from the product experience in luxury goods. We combine trained teams and clear governance to protect premium brand standards.
Learn more →Media & Entertainment
Subscribers and creators expect quick answers from real people. We run specialized support for streaming, music distribution, and digital publishing platforms.
Learn more →Insurance
Claims and policy queries demand accuracy under regulatory pressure, often with an upset customer on the line. We handle first notice of loss (FNOL), claims processing, and policyholder support with built-in compliance controls.
Learn more →Government
Public-sector queries require strict regulatory adherence and consistent professionalism. We deliver specialized support built to meet compliance standards at scale.
Logistics
Shipment tracking and delivery issues demand real-time accuracy. We resolve logistics queries fast and keep clients updated.
Grow with top-rated outsourcing partner
Since 2013, Simply Contact has helped startups and enterprises across many industries run efficient, high-quality customer support. Our agents work from Poland, Ukraine, Bulgaria, Romania, Moldova, Slovakia, and the Czech Republic. Native speakers handle voice in 30+ languages, and AI translation with human review extends written channels further.
Years of experience
Agents on board
Languages served
Customer requests a year
Results that speak for themselves
- Challenge
- Seasonal volume swings, multilingual routes, and strict SLA targets made consistent wait times hard to hold year-round.
- Solution
- Built a blended multilingual team that moves between calls, email, and chat, with bilingual agents covering two markets each and a dedicated AHT reduction program.
- Result
- 80% of calls answered within 35 seconds year-round, 30% AHT reduction, and 85% agent utilization maintained in all seasons.
- Challenge
- Slow response times, 51% CSAT, and generic agents with no music industry knowledge were eroding artist trust and brand credibility.
- Solution
- Built a specialist support team where 80%+ of agents are working musicians, combined with structured QA workflows and clear response targets.
- Result
- CSAT jumped from 51% to 88%, response rate more than doubled to 8 per hour, and support costs decreased.
- Challenge
- Vulnerable patients needed empathetic, accurate communication around the clock, including nights, with zero tolerance for errors.
- Solution
- Provided a dedicated trained team with 365-day night control coverage, strict quality monitoring, and clinical communication protocols.
- Result
- 93.9% quality score sustained across all operations, seamless handover from day one, virtually zero agent turnover.
Security & compliance
PCI DSS
Simply Contact is PCI DSS Level 1 certified, covering all card transactions and protecting clients' sensitive data.
ISO 27001
ISO 27001 is the international standard for information security management. Certification confirms that our data protection processes are independently audited.
ISO 27701
ISO 27701 extends ISO 27001 to privacy information management (PIMS). Its requirements map to GDPR and cover how personal data is handled.
HIPAA
HIPAA compliance ensures protection of sensitive health data for clients in healthcare, insurance, and healthtech industries.
