Outsourcing makes a difference for the healthcare industry, as it helps medical companies focus on medical services while hired professionals handle customer support. It helps meet growing patient expectations by covering round-the-clock assistance and ensuring compliance. The increased demand for outsourcing call center services is expected to drive the market to $525 billion by 2030.
In this article, we will discuss the top healthcare call center outsourcing companies and the benefits of each one. Here you will find recommendations for selecting a reliable partner for healthcare outsourcing. Also, with our checklist, the chances of making a wise choice will be higher.
Professional customer support and call center services can be a solid foundation for building a positive patient impression and attracting more customers, but they are only one of many benefits. Let’s see what else call centers for healthcare offer.
Outsourcing providers reach better patient satisfaction through reliable and empathetic service, as customer happiness is one of their top priorities. With advanced technologies like artificial intelligence, outsourcing agents work with faster response rates and more personalized support.
Reliable outsourcing healthcare call center companies actively invest in their data security; as a result, healthcare institutions reach better compliance and data protection. It increases the accuracy of information and the safety of customers.
Outsourcing healthcare contact centers eliminates the need to hire extra staff during peak times, allowing you to adjust staffing without permanent overhead. It saves related costs and enables flexible scalability.
Professional agents improve operational focus by letting medical teams prioritize core care activities. They are always available for assistance, as outsourcing agents often operate in different locations, enabling round-the-clock support enhanced by advanced solutions for multilingual communication.
According to our experts’ opinion, here are the top 10 healthcare call center outsourcing companies of 2026:
Simply Contact is a top healthcare call center outsourcing company that delivers secure, HIPAA-aligned support. The company employs trained agents who understand medical workflows and sensitive communication. It helps healthcare organizations handle high volumes, protect patient data, and maintain consistent quality without disrupting internal operations. On its patient transport support project, Simply Contact managed to balance eligibility checks with empathy, training agents to reassure vulnerable callers and tighten consistency.
With structured training that includes healthcare terminology, the company prepares experts who can quickly provide scheduling, patient intakes, follow-ups, and care coordination. Simply Contact’s flexible and scalable models enable healthcare companies to adjust staff volume according to current demand without adding administrative burden on clinical employees.
Services: HIPAA-compliant patient support, multilingual omnichannel support, claim processing, back office support and documentation, and emergency call answering.
Key strengths: Secured support, trained agents, strong quality assurance, and scalable teams.
Differentiator: Compliance-driven care
HelpSquad is one of the specialized outsourcing medical call center companies. This customer support and business process outsourcing provider focuses on assisting medical companies, including hospitals, clinics, and healthcare groups. Its teams consist of call center agents enhanced with virtual assistance.
Services: Healthcare patient support, back office, AI-powered healthcare assistance, marketing and local SEO services, and scalable solutions for startups, technology, and compliance.
Key strengths: Scalable solutions, round-the-clock support
Differentiator: Integration of clinical and practice management systems
Teleperformance is one of the largest healthcare call center outsourcing companies, with a presence in nearly 95 countries. The number of employees enables flexible, fast team adjustments. Teleperformance offers digital multilingual patient and support solutions.
Services: Medical device support, patient support, commercial services, member and patient services, provider management, and revenue cycle management.
Key strengths: Global presence, end-to-end healthcare, AI-powered tools, recognition, and industry leadership.
Differentiator: Front-office patient engagement and complex back-office functions.
Alorica is a global process outsourcing company that actively works with the healthcare industry and provides patient and member services. Modern technologies, combined with experienced staff, significantly speed up operations and improve patient impressions of the company. Alorica demonstrates compliance and high operational efficiency.
Services: Patient experiences, optimized solutions, scalable workforce.
Key strengths: World-class compliance, healthcare expertise, robust compliance, and security.
Differentiator: Global reach, tech-enabled operational support.
Concentrix is one of the top healthcare call center outsourcing companies that supports medical providers and life science organizations. The company operates in over 70 countries. It offers omnichannel services for complex patient-oriented and administrative healthcare.
Services: Healthcare clinical services, patient support program, patient CX and loyalty, patient health management, patient access and wellness solutions, support services, etc.
Key strengths: Deep expertise in the industry, end-to-end healthcare focus, and advanced technology.
Differentiator: Expertise in combination with an advanced tech stack.
Sitel Group is now Foundever. It is a global company focused on customer experience and BPO. It provides support services for healthcare companies. The number of employees enables fast and flexible team adjustments. Sitel Group operates in over 45 countries. It delivers scalable, multilingual solutions for creating unique CXs.
Services: Back-office support, collections, trust and safety, and all CX services.
Key strengths: Industry experience, advanced technological staff, analytics, and a good reputation.
Differentiator: Data-centric service capabilities, technology-driven customer experience solutions, and global scale.
Atento stays at the top of healthcare call center outsourcing companies thanks to its long years of experience and global support services. The company has strong scalability potential, enabling rapid team adjustments, and is ready to assist more than 400 multinational clients. Atento actively applies advanced technologies like artificial intelligence and various automation solutions.
Services: CX Consulting, BPO solutions, AI agents, AI agent assistance, and back office.
Key strengths: Multichannel support, CRM foundation, human-centered services.
Differentiator: Transformation of interactions with patients, AI-enhanced automations.
Maxim Healthcare Services is well-known for its long years of experience and stable delivery of empathic, patient-centered support services. The company specializes in personal care and a range of other healthcare-related services. It provides in-home clinical care and related support services nationwide.
Services: Nursing services, personal care services, military and federal services, and behavioral services.
Key strengths: Clinical expertise, national reach, local community presence, and a compassionate and empathic culture.
Differentiator: Strong mission-driven ethos, direct patient assistance.
TTEC Holding Inc. is one of the global medical call center companies that works with healthcare providers, payers, and pharmacies. The company integrates digital and human-centric engagement solutions. TTEC creates a robust combination of CX technologies, contact center services, and AI-driven platforms.
Services: Patient engagement, member care outsourcing, and payer and provider services.
Key strengths: Integrated technologies with human-centric engagement, domain experience, CX expertise, global reach, and delivery.
Differentiator: Personalized engagement strategies.
Cognizant is among the top outsourcing healthcare contact centers that deliver business process services and enable digital transformation. The company provides industry-specific solutions across sectors, including healthcare. It offers services to payers, providers, and pharmacy benefit managers. Their main focus is on data-driven healthcare operations.
Services: Patient access and front-end services, healthcare technology and automation solutions, BPaaS.
Key strengths: Powerful tech stack, care management, and deep domain expertise.
Differentiator: Next-gen omnichannel experience, cost savings.
Here is our checklist for company selection, along with a more detailed description of the criteria.
Your goal is to work with experts, so it is better to ensure that agents know what they are doing. Check reviews and case studies to see whether the company has experience with a similar scope of work and what impression this collaboration left on its clients. References also help assess how well the company operates.
Trustworthy outsourcing healthcare call center companies understand that HIPAA certification and secure data handling are non-negotiable for protecting patient privacy. We recommend constantly checking a company's certifications and how it ensures data security.
Seamless data sharing and fast response times are vital for quick call center operations. So, look for healthcare centers that integrate with your EMR, CRM, or telehealth systems. Check whether service providers use advanced technologies such as translation solutions and artificial intelligence.
Healthcare outsourcing call center companies should understand medical terminology and compliance nuances to ensure accurate assistance. With a deep understanding of patient sensitivity, they can provide assistance that is empathetic.
Healthcare call center companies simplify customer support for healthcare businesses, improving the quality of assistance. By aligning business goals with the right partners, companies can create a smooth, effective workflow in which healthcare and CX services form an image of a trustworthy medical service provider. For instance, if you explore Simply Contact’s services, you can see if our service range is what you are looking for, and we will be glad to discuss potential collaboration.
At Simply Contact, we specialize in creating personalized customer support solutions that drive business growth and customer satisfaction. Let us help you elevate your customer experience and stand out from the competition.
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