Iryna Shevelova
Customer Support Enablement & Workforce Expert
Head of Enablement, Customer Care at Superhuman (formerly Grammarly), where she built the function from scratch. Over 15 years in support leadership, eight of them at Grammarly.
Areas of expertise
About
Iryna Shevelova is a customer support enablement and workforce leader with over 15 years of experience building high-performing support organizations.
She currently heads Enablement, Customer Care at Superhuman (formerly Grammarly), where she built the function from scratch — bringing Quality Assurance, Learning & Development, and Knowledge Management under one roof so that QA insights feed directly into training and onboarding, rather than sitting in a separate reporting line.
Iryna is a recognised voice on enablement, workforce management, and the changing role of human judgment in AI-supported support operations.
Education
Master's Degree, Language and Literature (English, German)
Petro Mohyla Black Sea State University · 2008–2010
Bachelor's Degree, Language and Literature (English, German)
Mykolaiv V.O. Sukhomlynsky State University · 2004–2008
Certification
Oxford Entrepreneurship: Venture Finance Programme
Experience
Head of Enablement, Customer Care
Grammarly / Superhuman · March 2025 – Present · Kyiv, Ukraine
Founder
Collabro · October 2024 – Present
Customer Support Team Manager
Grammarly · June 2018 – March 2025 · Kyiv Oblast, Ukraine
Senior Customer Support Representative
Grammarly · June 2017 – June 2018 · Kyiv Oblast, Ukraine
Speaking
Customer Support in 2026: What to Prioritize?
Simply Contact Webinar
How SaaS Support Teams Keep Up With Growth
CX & Ops Roundtable: Episode 1
Customer Support in Scale-ups: AI, Strategy & Foundation for Global Success
IT Arena
Articles by Iryna
1 published
Newsletter
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