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About Simply Contact

Simply Contact is a partner for many of the world’s leading enterprises, SMEs, and startups. We help companies stay competitive, improve customer experience, and enhance the efficiency of customer service by establishing targeted outsourced contact centers.

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  • 11+

    Years of Experience

  • 600+

    Employed Agents

  • 10М+

    Customer Requests Received Annually

Mission

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Our mission is to solve complex business challenges by delivering simple yet effective solutions that provide a consistent and positive customer experience.

Simply Contact

Our values

Caring about our people

The team is the core value of Simply Contact. We provide an environment that fosters personal growth, self-development, and team synergy. We care about our people while they care about our customers.

Openness and trust

We build transparent communication with our people and our customers. We provide complete visibility into our workflows, project updates, successes, and failures. We operate with honesty and respect above all.

Continuous improvement

We believe in never-ending development to deliver exceptional results to our customers, and innovate for better outcomes. As we develop ourselves, we develop our customers’ business.

Acting like an owner

Each of us contributes to the common goal. We take responsibility for our actions. We aim to provide the best long-term solutions, we share risks with our customers to enact positive change and deliver excellence.

Empowering customer support across Europe and beyond

Since we were founded back in 2013, we have stood by our vision to simplify and improve customer service for top companies worldwide.

We opened 4 offices in Ukraine covering the center, western, and eastern regions of the country. With time, we expanded our company to several key European locations. Starting with Poland, where we opened an office in Warsaw, we have now established additional offices in the UK, Bulgaria, Romania, and Moldova. Simply Contact is constantly evolving and opening new delivery centers to provide access to a pool of highly educated talents.

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    Poland

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    United Kingdom

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    Ukraine

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    Romania

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    Moldova

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    Bulgaria

Leadership Team

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    Konstantin Ryzhov

    Co-Founder, CEO
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    Julia Onyshchenko

    Chief Operation Officer
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    Eugene Svistunov

    Chief Information Officer
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    Nataly Padun

    Chief HR Officer
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    Michael Vainer

    Chief Business Development Officer
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    Ellina Bronnikova

    Chief Marketing Officer
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    Yuliia Pakhomova

    Chief Learning Officer
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    Artem Sychov

    Chief Analytics Officer
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    Iryna Pyshna

    Chief Financial Officer
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    Lukasz Gebski

    Managing Director EMEA

  • Want to join?

    Become a part of a dream team

    Get in touch

Want to join?

Become a part of a dream team

Get in touch
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What makes us different?

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    Complete transparency

    We highly appreciate honesty in collaboration. We openly show the way we work to our clients, discuss all the details, and always keep them updated about the project status, progress, or any issues.

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    Performance focus

    We have quality control processes in place to continuously improve performance. Our team keeps track of the metrics like CSAT and NPS monitoring the work efficiency and then implementing improvements when necessary.

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    Сonfirmed security and reliability

    Our workflows meet the highest data security standards, proven by PCI DSS, ISO 27001 and ISO 27701 (GDPR) certifications. We provide uninterruptible operations and achieve 99,99% continuity of services with power supply, duplicated data, and Internet channels.

Our Awards & Certifications

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PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

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ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

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ISO 27701 (GDPR)

Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.

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Testimonial

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We have chosen Simply Contact for their expertise and experience in the travel & airline industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka
Head of Customer Experience
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METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina
Customer Experience Specialist
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We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina
Head of Client Marketing
Check out our news
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Simply Contact Announces Lukasz Gebski as New Managing Director for EMEA
News
April 29, 2024
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Connecting Innovations: Simply Contact at IT Arena 2023
News
October 16, 2023
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Celebrating a Decade of Customer Service Excellence: Simply Contact’s Anniversary
News
April 14, 2023
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