About Simply Contact
Simply Contact is a partner for many of the world’s leading enterprises, SMEs, and startups. We help companies stay competitive, improve customer experience, and enhance the efficiency of customer service by establishing targeted outsourced contact centers.
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11+
Years of Experience
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600+
Employed Agents
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10М+
Customer Requests Received Annually
Mission
Our mission is to solve complex business challenges by delivering simple yet effective solutions that provide a consistent and positive customer experience.
Simply ContactOur values
Caring about our people
The team is the core value of Simply Contact. We provide an environment that fosters personal growth, self-development, and team synergy. We care about our people while they care about our customers.
Openness and trust
We build transparent communication with our people and our customers. We provide complete visibility into our workflows, project updates, successes, and failures. We operate with honesty and respect above all.
Continuous improvement
We believe in never-ending development to deliver exceptional results to our customers, and innovate for better outcomes. As we develop ourselves, we develop our customers’ business.
Acting like an owner
Each of us contributes to the common goal. We take responsibility for our actions. We aim to provide the best long-term solutions, we share risks with our customers to enact positive change and deliver excellence.
Empowering customer support across Europe and beyond
We opened 4 offices in Ukraine covering the center, western, and eastern regions of the country. With time, we expanded our company to several key European locations. Starting with Poland, where we opened an office in Warsaw, we have now established additional offices in the UK, Bulgaria, Romania, and Moldova. Simply Contact is constantly evolving and opening new delivery centers to provide access to a pool of highly educated talents.
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Poland
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United Kingdom
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Ukraine
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Romania
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Moldova
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Bulgaria
Leadership Team
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Konstantin Ryzhov
Co-Founder, CEO -
Julia Onyshchenko
COO -
Eugene Svistunov
CIO -
Nataly Padun
HR Director -
Artem Sychov
Business Process Optimization Director -
Michael Vainer
Business Development Executive -
Lukasz Gebski
Managing Director EMEA
What makes us different?
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Complete transparency
We highly appreciate honesty in collaboration. We openly show the way we work to our clients, discuss all the details, and always keep them updated about the project status, progress, or any issues.
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Performance focus
We have quality control processes in place to continuously improve performance. Our team keeps track of the metrics like CSAT and NPS monitoring the work efficiency and then implementing improvements when necessary.
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Сonfirmed security and reliability
Our workflows meet the highest data security standards, proven by PCI DSS, ISO 27001 and ISO 27701 (GDPR) certifications. We provide uninterruptible operations and achieve 99,99% continuity of services with power supply, duplicated data, and Internet channels.
Our Awards & Certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (GDPR)
Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
Testimonial
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