According to the predictions, the global BPO market will increase its annual growth rate by 9.4% by 2030. Outsourcing gives companies across industries access to a range of talent suitable for handling duties beyond internal teams’ responsibilities. For instance, it may include tech-enabled BPO services or customer support outsourcing. With the wise partner’s choice, you can achieve affordable costs, meet scalability needs, and improve the overall customer experience.
Here, we list the top BPO companies, each with a comprehensive description. We shared our professional view on the vital criteria of reliable customer service vendors.
When you are looking for remote customer support teams, reputation comes to mind first, but here are a few other factors that are also significant in the right choice of partner.
You choose among companies that compensate best for what you lack or need to improve, whether it is CX, tech support, or back-office options.
Outsourcing customer support services is quite a popular option for the fintech, e-commerce, SaaS, mobility, and travel industries.
Offshore outsourcing services usually offer more affordable prices, while onshore and nearshore BPO solutions may be closer to you in terms of mentality and operation hours.
The best business process outsourcing companies can adjust the provided teams to meet your business's current needs, adding extra staff to grow teams quickly if required.
24/7 customer support outsourcing requires robust technologies to ensure constant, stable operation. Their tech solutions should include automation, AI, and CRM integrations.
While constantly monitoring CSAT and response times, it is also essential to assess how effectively an outsourced service can reduce costs and how the provided results compare to those of an in-house team.
Studying current BPO industry trends and using the criteria mentioned above, we have created business process outsourcing companies list.
The most reliable CX outsourcing partners:
| Simply Contact is a top business process outsourcing company that blends human teams with advanced AI technologies. Their services allow businesses to cut costs on hiring, training, and infrastructure without lowering quality standards. With Simply Contact’s outsourcing services, the internal team can fully focus on core priorities, while CX experts handle outsourced back office support. For instance, clients don’t have to worry about quality assurance and recruitment. The in-house training center prepared support teams tailored to a specific company’s needs to ensure uninterrupted operations. The provided CSAT rate is over 80%, the same as the first call resolution rate. Working with Simple Contact businesses can cut operational costs by up to 70%. | |
| Key services | Data entry and processing, content moderation, account and billing support, customer onboarding support, order management, CRM, and database management. |
| Industries served | Fintech, travel and airlines, healthcare, e-commerce and retail, information technology, SaaS, gaming, government, and logistics. |
| What makes them one of the top BPO companies | Simply Contact offers multilingual support outsourcing and AI-powered customer support, combining human capabilities with advanced technologies. |
| Teleperformance is among the leading BPO companies, having operated in over 100 countries for 47 years. Its teams are focused on research and technology adoption to deliver prompt, high-quality assistance to its clients. With outsourced back-office support, their partners were able to increase the conversion rate by 31%. | |
| Key services | Back-office processing, finance & accounting, TP reach, multilingual customer support, claims management, smartshoring, rebadging solutions, revenue-as-a-service, and work-from-home solutions. |
| Industries served | Automotive, energy and utilities, banking and financial services, government, gaming, healthcare, insurance, etc. |
| What makes them one of the top BPO companies | Reputation, measurable results, and a wide range of services. |
| Concentrix is one of the best business process outsourcing providers thanks to its robust multichannel support. The company has been on the market for over 45 years, demonstrating stability and dedication to people and a culture-focused approach. Multilingual support outsourcing pays much attention to KPIs, especially first-call resolution and customer satisfaction. | |
| Key services | Strategy and design, data and analytics, enterprise technology, and digital operations. |
| Industries served | Automotive, financial services and insurance, banking, government and public sector, energy and utilities, healthcare, etc. |
| What makes them one of the top BPO companies | Involved in many industries, a tech-driven approach with a focus on humans. |
| Foundever earned a place among reliable business process outsourcing companies, with almost 40 years of experience across industries. Their call center outsourcing services focus on end-to-end customer journey management and on delivering consistent assistance across all touchpoints. | |
| Key services | Back-office support, collections, trust and safety, customer care, sales and retention, and technical support. |
| Industries served | Banking, manufacturing, utilities, media, crypto, Web3, government, healthcare, retail, e-commerce, technology, and telecoms. |
| What makes them one of the top BPO companies | Omnichannel support and industry versatility. |
| BPO service companies like Alorica exemplify stability and a trustworthy partnership. It has been in the customer experience market for over 25 years. Alorica combines the power of technology with human expertise and empathy. | |
| Key services | Customer experience, CX2GO, revenue generation, and operations as a service. |
| Industries served | Banking, financial services, communications, energy and utilities, healthcare, the public sector, retail and consumer goods, technology, and travel and hospitality. |
| What makes them one of the top BPO companies | Industry recognition, human-oriented culture, and multilingual support. |
| We added Accenture to the list of BPO companies with a high reputation because of its dedication to CX services and more than 35 years of experience. It is one of the oldest global outsourcing partners on the market and operates in over 120 countries worldwide. | |
| Key services | Managed services, talent and organization, metaverse, sales and commerce, strategy, supply chain, marketing and experience, sustainability, and technology transformation. |
| Industries served | Aerospace and defence, automotive, banking, capital markets, chemicals, communications and media, energy, health, high tech, industrial, insurance, etc. |
| What makes them one of the top BPO companies | Wide industry range and rich technology stack. |
| Wipro has over 75 years of corporate history and more than 30 years of experience in customer support outsourcing. Our experts consider Wipro one of the best BPO companies for its scalability potential and experience working in the global arena. | |
| Key services | Human resource outsourcing, digital customer experience, finance & accounting, digital procurement, AI & immersive operations, and marketing as a service. |
| Industries served | Banking and financial services, comms, media & information, consumer, energy, manufacturing, resources, technology products & services, healthcare, etc. |
| What makes them one of the top BPO companies | Stability and growth, active integration of modern technologies. |
| If you are looking for business process outsourcing service providers specialized in digital transformation, Genpact can be your trustworthy choice. This company has upgraded its clients' work processes for more than 25 years. With a technology-first approach, Genpact teams improve clients’ efficiency and overall CX. | |
| Key services | Customer care, finance and accounting, risk and compliance, sourcing and procurement, supply chain management, and trust and safety. |
| Industries served | Banking & capital markets, communications, media, entertainment, retail, life sciences, healthcare, high tech, etc. |
| What makes them one of the top BPO companies | Scalability resources, global reach, and AI-driven approaches. |
| Cognizant Technology Solutions is one of the leading business process outsourcing firms that works with huge multinational clients. The company has operated in the IT services and BPO market for more than 30 years. | |
| Key services | AI business accelerators, business operations, digital finance & accounting solutions, geospatial operations, omnichannel customer care solutions, employee experience services, marketing operations, trust & safety. |
| Industries served | Automotive, banking, blue economy, capital markets, communications, media, technology, education, healthcare, etc. |
| What makes them one of the top BPO companies | Good for long-term growth, AI, and other advanced solutions. |
| Infosys Limited holds its place among the top 10 BPO service providers due to its global coverage across over 50 countries and an impressive number of employees worldwide, making it well-suited to any business needs. It is one of the BPO vendors with a long corporate history and 40+ years of experience. | |
| Key services | Digital interactions, digital marketing, workplace services, Infosys Metaverse Foundry, digital commerce, and digital experience. |
| Industries served | Aerospace and defence, healthcare, oil and gas, agriculture, high technology, communication services, consumer packaged goods, and many others. |
| What makes them one of the top BPO companies | Global presence, full-service range, strong security measures. |
With a reliable outsourcing partner, a business can increase operational speed and significantly improve efficiency. It is a great opportunity to augment work processes and enable stronger cost control. Choosing from the BPO top companies, you have higher chances to find the company with a high reputation, proven track record, and experience in your industry. You can explore Simply Contact’s BPO services and find out if our service range is a perfect fit for your business. Don’t hesitate to contact us to discuss potential cooperation, as we are always glad to help businesses grow. With outsourced customer experience, you can expand your company's reach to new horizons.
At Simply Contact, we specialize in creating personalized customer support solutions that drive business growth and customer satisfaction. Let us help you elevate your customer experience and stand out from the competition.
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