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Multilingual Customer Support

Name: Multilingual customer support
Brand: Simply Contact
Rating: 4.9 (26 reviews)

Grow your global presence and exceed expectations with personalized, multilingual customer support services.

Get in touch

Simply Contact

Award-winning customer support company.

We meet the highest
security standards and are compliant with ISO 27001, PCI DSS, ISO 27701 (GDPR).

Simply Contact
Services
Customer support outsourcing
Multilingual customer support

We provide multilingual support in 20+ languages

Voice services

Efficient multilingual call center services empower you to address every query with an instant and meaningful response. You’ll be able to deal with the growing number of calls easily.

Social media support

Social media is a vital channel for customers to obtain information and interact with the brand. We provide competent multilingual customer care in your brand’s social media, enhancing the overall client experience.

Live chat support

Live chat is another efficient tool to deliver fast services and remove customer concerns. Our agents communite in a live chat to allow your clients seamlessly clarify all their questions.

Email support

We leverage email to make your customer interaction impeccable. We track and address every query regardless of the contact number. All your clients, prospects, and agents will be heard.

Support in messengers

Do your customers prefer messengers? No problem. We set up communication through the most popular messengers. Whatever device or channel your partners use, they’ll get the multilingual support they need.

Chatbots integration

Chatbots are extremely valuable as they save time, costs, and resources. We integrate chatbots into your customer service to skyrocket its efficiency and ease customer experience.

Ready to launch a multilingual contact center?

Describe your project and scope of tasks and have our manager prepare a customized proposal for your multilingual customer service needs.

Get in touch

Offering omnichannel and multilingual customer support

Your customers can contact you through all existing channels...

Social networks
Messengers
Calls
Chats
Email
Bots

Simply Contact

You choose...

...in more than 20 languages

Hello! How can I help you?

Witam! W czym mogę pomóc?

Доброго дня! Чим можу бути корисний?

Hallo! Wie kann ich Ihnen helfen?

¡Hola! ¿En qué puedo servirle?

Bonjour! Est-ce que je peux vous aider?

Salve! Come posso aiutarla?

Maximize the impact of multilingual customer service

Reach a global audience by offering support in their native language. Our multilingual customer support outsourcing ensures your customers get the expert, personalized service they expect. Save time and resources by outsourcing, so you can focus on growing your business while we handle the communication.

>90%

Quality assurance (QA)

80%+

Customer satisfaction (CSAT)

up to 70%

Cost reduction

80%

First call resolution (FCR)

Our awards & certifications

PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

ISO 27701 (GDPR)

Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.

We've got you fully covered

We deliver end-to-end support for your workflow. From launch to daily operations, our multilingual customer care handles every challenge with confidence.

Quality assurance

Recruitment

In-house training center

Regular reporting and analytics

Uninterrupted operations

IT setup and maintenance

We build solid results and partnerships

Why choose us as multilingual customer service outsourcing provider

Expertise in Aviation & Travel, E-commerce & Retail, Fintech, Mobility & Delivery, IT, Gaming, and Government

Global presence across the UK, Poland, Bulgaria, Romania, Ukraine, and Moldova

11+ years of experience in fast, hassle-free project launches

Acting as an extension of your team, committed to your goals as if they were our own

Flexible 24/7 multilingual support for peak and off-peak seasons

AI-powered support for smarter, faster, and more empathetic CX

Future-ready solutions from our in-house R&D experts

Certified for PCI DSS, ISO 27001, and ISO 27701 (GDPR) compliance

Supporting 20+ languages

Reviews

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka

Head of Customer Experience

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina

Customer Experience Specialist

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina

Head of Client Marketing

Thanks to Simply Contact’s work, they manage to increase the Net Promoter Score and retained customers. They establish an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong

SVP People & Culture, Travel Tech Company

Since partnering with Simply Contact, we have experienced an improvement in our customer support response times, a decent increase in customer satisfaction scores, and a considerable reduction in customer support expenses.
They are attentive to our requirements and are quick to implement any necessary changes. Their team is not only professional and efficient but also proactive in addressing potential issues.
There is always room for improvement, but we are more than satisfied with the current level of service and support provided by Simply Contact.

Stacey Warder

Head of Support, Ditto Music

Get in touch with us today

FAQ

What is multilingual customer service support?

Multilingual customer service support enables businesses to assist customers in multiple languages, ensuring effective communication and a personalized experience for diverse linguistic audiences.
Delivered through channels like phone, email, live chat, and social media, this service can be managed in-house or through multilingual BPO services.
Providing support in customers' preferred languages boosts satisfaction, fosters loyalty, and empowers businesses to expand their reach globally.

Why outsource multilingual customer support?

Outsourcing multilingual customer support is a cost-effective way to manage global customer needs. It eliminates the significant expenses of building an in-house multilingual team, such as hiring, training, and maintaining operations, while providing access to skilled, culturally aware professionals.
A multilingual call center ensures 24/7 availability, offering timely and seamless support across various time zones. This scalable solution adapts to growing customer demands, allowing businesses to focus on core operations.
Outsourcing enhances efficiency, improves customer satisfaction, and strengthens loyalty by delivering expert support to diverse international audiences.

What languages do you provide at Simply Contact?

At Simply Contact, we provide support in a wide range of languages to cater to diverse customer bases. We offer services in more than 20 languages, including the most popular ones like English, Spanish, French, German, Italian, Chinese, Japanese, and Polish, among others.
However, our commitment to meeting our clients' unique needs doesn't stop there. We understand that every project is different, so we offer customized contact center solutions for each project, ensuring we cover the specific languages you need to connect effectively with your customers.

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