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Добрий день!
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Multilingual Customer Support

Empower your business with our multilingual customer support services, fostering global connections and surpassing customer expectations, one language at a time.

Get in touch

Simply Contact

Award-winning customer support company.

We meet the highest
security standards and are compliant with ISO 27001, PCI DSS, ISO 27701 (GDPR).

Simply Contact
Services
Multilingual customer support

We provide omnichannel contact centers in 18+ languages

Voice services

Efficient call center services empower you to address every query with an instant and meaningful response. You’ll be able to deal with the growing number of calls easily.

Social media support

Social media is a vital channel for customers to obtain information and interact with the brand. We provide competent customer communication in your brand’s social media, enhancing the overall client experience.

Live chat support

Live chat is another efficient tool to deliver fast services and remove customer concerns. Our agents communite in a live chat to allow your clients seamlessly clarify all their questions.

Email support

We leverage email to make your customer interaction impeccable. We track and address every query regardless of the contact number. All your clients, prospects, and agents will be heard.

Support in messengers

Do your customers prefer messengers? No problem. We set up communication in the most popular messengers as well. Whatever device or channel your partners use, we’ve got them covered.

Chatbots integration

Chatbots are extremely valuable as they save time, costs, and resources. We integrate chatbots into your customer service to skyrocket its efficiency and ease customer experience.

Ready to launch a multilingual contact center?

Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.

Get in touch

Offering omnichannel and multilingual customer support

Your customers can contact you through all existing channels...

Social networks
Messengers
Calls
Chats
Email
Bots

Simply Contact

You choose...

...in more than 18 languages

Hello! How can I help you?

Witam! W czym mogę pomóc?

Доброго дня! Чим можу бути корисний?

Hallo! Wie kann ich Ihnen helfen?

¡Hola! ¿En qué puedo servirle?

Bonjour! Est-ce que je peux vous aider?

Salve! Come posso aiutarla?

Unlock Opportunities of Multilingual Customer Support

Embrace the power of language diversity with our multilingual customer support outsourcing. Catering to a global audience means communicating in their native language, creating a personalized and empathetic customer experience. Outsourcing this service not only saves you the time and resources of building an in-house team but also ensures that your customers receive expert support in a language they’re comfortable with.

>90%

Quality Assurance (QA)

80%+

Customer satisfaction (CSAT)

up to 70%

Cost Reduction

80%

First Call Resolution

Our Awards & Certifications

PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

ISO 27701 (GDPR)

Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.

We got you fully covered

We make sure that you get a full cycle of workflow. Whatever challenges you may encounter – from launching the project and throughout the course of its operation – we’ve got you covered.

Quality Assurance

Recruitment

Inhouse training center

Regular reporting and analytics

Uninterrupted operations

IT setup and maintenance

We build solid results and partnerships

Why choose us?

We boast a comprehensive experience across industries: Avia&Travel, Retail, Fintech, Delivery, and more

Focused on client experience (CSAT, NPS monitoring and improvement)

We ensure compliance with stringent security standards, confirmed by the PCI DSS and ISO 27001 certificates

We offer omni-channel customer service solutions in North America and globally

A highly qualified staff guarantees swift and easy launch

Superior scalability allows for ramp up speed up to 50 agents every month

We provide customer support in 18+ languages and create a seamless multilingual support process

Our omnichannel customer service works 24/7 without breaks or interruptions

Each solution is tailored to your business needs for maximum cost-efficiency and valuable outcomes

Reviews

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka

Head of Customer Experience

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina

Customer Experience Specialist

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina

Head of Client Marketing

Thanks to Simply Contact’s work, they manage to increase the Net Promoter Score and retained customers. They establish an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong

SVP People & Culture, Travel Tech Company

Since partnering with Simply Contact, we have experienced an improvement in our customer support response times, a decent increase in customer satisfaction scores, and a considerable reduction in customer support expenses.
They are attentive to our requirements and are quick to implement any necessary changes. Their team is not only professional and efficient but also proactive in addressing potential issues.
There is always room for improvement, but we are more than satisfied with the current level of service and support provided by Simply Contact.

Stacey Warder

Head of Support, Ditto Music

Get in Touch With Us Today

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How can we help you?

FAQ

What is multilingual customer service support?

Multilingual customer service support is a service that allows businesses to offer customer support in multiple languages. It ensures that customers from different linguistic backgrounds can communicate their issues, concerns, or inquiries effectively and receive assistance in a language they are comfortable with. This service is typically provided through various channels such as phone, email, live chat, and social media, and can be offered in-house or outsourced. Offering multilingual customer support can significantly enhance customer satisfaction, foster loyalty, and enable businesses to reach and serve a broader, global customer base.

Why outsource multilingual customer support?

Outsourcing multilingual customer support comes with a host of benefits. Firstly, it's a cost-effective strategy. Setting up an in-house team with linguistic diversity can be a hefty investment, considering the hiring, training, and operational costs involved. Outsourcing eliminates these expenses while providing access to a team of linguistically skilled and culturally aware professionals.

Furthermore, many outsourcing firms operate around the clock, ensuring your customers across various time zones receive timely assistance. This approach also allows for scalability; as your customer base expands, the service can be easily adjusted to handle higher volumes of interactions. Additionally, outsourcing enables you to focus on your core business functions, entrusting customer service to experts. In essence, outsourcing multilingual customer support enhances your capacity to deliver excellent service to a global audience, thereby improving customer satisfaction and loyalty.

What languages do you provide at Simply Contact?

At Simply Contact, we provide support in a wide range of languages to cater to diverse customer bases. We offer services in more than 18 languages, including the most popular ones like English, Spanish, French, German, Italian, Chinese, Japanese, and Polish, among others. However, our commitment to meeting our clients' unique needs doesn't stop there. We understand that every project is different, and therefore, we offer customized contact center solutions for each individual project, ensuring we cover the specific languages you need to connect effectively with your customers.