Customer Service Outsourcing
We provide outsourcing customer service to help you achieve positive and consistent customer experience.
Get a quoteWhy delivering great customer care is a challenge
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Building a team is a heavy lift
Hiring, training, and managing a support team is costly and time-consuming. You are tasked with finding the right people, and keeping everything running smoothly takes constant effort.
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24/7 support is hard to sustain
Customers expect answers anytime, anywhere. But staffing for round-the-clock service is challenging—late shifts, burnout, and time zone gaps make it hard to keep up.
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Scaling is a balancing act
Customer demand can be unpredictable. You’re swamped one week; the next, your team sits idle. Overstaffing wastes money, but being short-staffed risks customer satisfaction.
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Costs add up fast
Salaries, benefits, and training all hit your bottom line. The longer it takes for the team to solve problems, the more expensive it becomes. The efficiency you get from outsourcing customer service is essential.
Specialized customer support services for every need
Omnichannel customer support
We cover all possible communication channels with your customers and establish an efficient workflow required for a superior customer experience.
AI-powered customer support
Our AI-powered customer support outsourcing services offer swift, precise assistance by automating routine queries and optimizing live responses.
Multilingual customer support
Outsource customer care with support in over 20 languages, guaranteeing smooth communication and satisfaction for your global audience.
Startup customer support
Provide your startup with flexible, cost-effective support. Our agents manage the customer experience while you focus on growth.
What you get from outsourcing customer service
Choosing to outsource your customer support offers several key advantages that can enhance your service quality and operational efficiency. Here’s what you gain:
Cost savings
Reduce your operational costs significantly by eliminating the need for in-house training, infrastructure, and staffing.
Flexibility
Easily scale your customer support team up or down based on your current business needs, ensuring flexibility and adaptability.
Global reach
Expand your services globally with a customer support agency that offers multilingual support, ensuring accessibility for diverse audiences.
24/7 availability
Ensure your customers receive assistance anytime with 24/7 customer support outsourcing services.
Expert support
Access expert customer support specialists to manage queries efficiently, enabling you to focus on core business operations.
Advanced technology
Use AI-powered solutions and the latest technologies to redefine seamless, innovative, and efficient customer support.
Our mission is to simplify complex business challenges by delivering effective, customer-focused solutions that ensure consistent, positive experiences.
Guided by our core values—caring for our people, fostering transparency, driving continuous improvement, and taking ownership—we empower teams and build lasting partnerships to help businesses thrive.
Redefining customer support services
Our team is expert at providing efficient and secure outsourced customer support services for various business needs. We streamline and improve customer care for both startups and industry leaders.
Quality assurance (QA)
Customer satisfaction (CSAT)
Cost reduction
First call resolution (FCR)
Omnichannel and multilingual support for your success
Your customers can contact you through all existing channels...
- Сalls
- Live chat
- Social media
- Messengers
- Bots
We are trusted by
Why industry leaders outsource customer service to Simply Contact
Expertise in Aviation & Travel, E-commerce & Retail, Fintech, Mobility & Delivery, IT, Gaming, and Government
Global presence across the UK, Poland, Bulgaria, Romania, Ukraine, and Moldova
11+ years seamlessly handling all customer support needs
Acting as an extension of your team, committed to your goals as if they were our own
Effectively handling peak and off-pick seasons with flexible 24/7 outsourcing support services
AI-powered support for smarter, faster, and more empathetic CX
Future-ready solutions from our in-house R&D experts
Certified for PCI DSS, ISO 27001, and ISO 27701 (GDPR) compliance
Multilingual outsourced customer service in 20+ languages
Tell us about your project, and our team will prepare a customer service outsourcing proposal with your needs in mind.
Get in touchYour partner in end-to-end CX excellence
We manage your entire workflow, from project initiation to continuous operations. Whatever challenges come up, we deliver smooth, reliable outsourced support every step of the way.
Quality assurance
Recruitment
In-house training center
Regular reporting and analytics
Uninterrupted operations
IT setup and maintenance
See the impact: Our customer support cases
Our approach to exceptional customer service
We constantly improve our quality processes to boost efficiency and performance, ensuring our services meet the highest standards.
We thoroughly analyze quality check results for supervisors, coaches, and project managers.
Our team delivers superior customer care outsourcing and effective lead conversion, specifically tailored for legal practices and enterprise companies.
We hold regular feedback sessions to pinpoint areas where agents can improve, fostering a culture of continuous development.
Our training sessions are organized based on analytical data to address specific needs.
We customize our communication style to match each client's brand.
Secure, award-winning outsourced customer support
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (GDPR)
Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
HIPAA
HIPAA is a US law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.
Get in touch with us today
FAQ
What is customer care outsourcing?
Why do companies outsource customer service?
- Cost reduction: Outsourcing can be more cost-effective than maintaining an in-house team, especially for labor and infrastructure.
- Focus on core business: Companies can concentrate on their primary business activities while experts handle customer service.
- Scalability: Outsourcing provides flexibility to scale customer service operations up or down based on demand.
- Access to expertise: Outsourced teams often have specialized skills and experience in customer service management.
- Global coverage: It enables companies to offer customer support in multiple languages and across different time zones.
How to choose a customer support outsourcing company?
Research companies with a solid track record in your industry and assess their communication skills to ensure they can represent your brand effectively. Check their technology, infrastructure, training programs, and quality assurance processes.
It's also important to review pricing, request references, consider a trial period to assess service quality and ensure the company can scale with your business. Selecting a partner that aligns with your expectations is crucial for maintaining high customer satisfaction and loyalty.
What are the best customer support outsourcing services?
- Multichannel customer support outsourcing: This service includes handling customer inquiries across various channels, ensuring a seamless and efficient customer service experience.
- Technical support outsourcing: Specialized technical support services cater to businesses needing to offer their customers expert assistance with technical products or services. This includes troubleshooting, problem resolution, and guidance on using products or services effectively.
- Business process outsourcing (BPO): This service goes beyond traditional customer support, encompassing a range of back-office tasks and processes to improve operational efficiency and reduce costs.
These services are crucial for businesses looking to provide exceptional customer service while managing costs and focusing on their core competencies. Simply Contact offers these top-tier customer support outsourcing services, tailored to meet the specific needs of businesses aiming for high-quality customer support and operational excellence.
How much does it cost to outsource customer support?
- the volume of customer requests your company receives daily;
- the number of support channels (e.g., email, phone, chat);
- languages support is offered in;
- whether the service is 24/7 or during specific business hours.
Based on these criteria, we can calculate the cost and determine the necessary number of shared or dedicated agents for your team. To get a tailored quote for your project, please contact us for more details.
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