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AI chatbot for customer service: №1

AI Chatbot for Customer Service

Enhance the support team with an AI powered chatbot that automates mundane tasks and enhances productivity. Deliver faster, more efficient customer service while maintaining a high standard of care

Talk to expert
Ensure ongoing customer support
Increase the productivity of support team
Turn visitors into customers

How our AI customer service chatbot can power up your business

24/7 customer support

AI-powered chatbot provides round-the-clock customer service, ensuring that your customers get instant responses to their inquiries at any time of day. This availability increases customer satisfaction and reduces response times, making your business more reliable and customer-friendly.

Cost-efficiency

Implementing AI chatbot significantly reduces operational costs by handling routine inquiries and common customer issues without the need for human intervention. This allows your business to allocate human resources to more complex tasks, optimizing labor costs and improving overall efficiency.

Ability to scale

AI chatbot handles multiple customer interactions simultaneously, making them an excellent solution for businesses experiencing rapid growth or high volumes of customer queries. This scalability ensures consistent service quality without the need for a proportional increase in customer support staff.

Personalized service

Advanced AI chatbot for customer support analyzes data and past interactions to provide personalized recommendations and support. By tailoring responses to individual needs and preferences of each person, chatbots enhance the customer experience, leading to higher engagement and loyalty.

Extensive data collection

AI chatbot collects valuable data from customer interactions, helping businesses gain insights into customer behavior, preferences, and common issues. This data can be analyzed to improve products, services, and customer service strategies, ultimately driving better business decisions.

Quick issue resolution

Customer service AI chatbot can resolve common customer issues quickly by providing accurate and relevant information or troubleshooting steps. This reduces the need for customers to wait for human assistance, resulting in faster problem resolution and improved customer satisfaction.

The advantages of AI based chatbots in numbers

AI chatbot for customer service helps organizations to cut response times, minimize the need for human intervention, and boost agent productivity. This leads to improved customer retention, increased loyalty, and accelerated revenue growth.

  • 3 billion

    working hours are saved annually by AI customer service chatbot

  • 70%

    of customer requests can be automated by AI virtual assistants

  • 4-8%

    faster revenue growth is seen by companies using AI in customer service

  • 75%

    of companies using AI experience report 10%+ increase in new product sales

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Looking to supercharge your customer experience?

Give the agents a helping hand with our AI chatbots for customer service.

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Explore versatile features of our AI chatbots for customer service

  • AI chatbot for customer service: №5

    Multilanguage support

    Connect with a global audience by translating chats into 100+ languages in minutes. Make international customer support easy and effective.

  • AI chatbot for customer service: №6

    3rd party integrations

    Improve your chatbot with quick, secure integrations. Access data smoothly and save on development costs with easy platform connections.

  • AI chatbot for customer service: №7

    Lead gen forms

    Capture and qualify leads with simple, customizable forms. Engage visitors and gather useful information to boost your lead generation.

  • AI chatbot for customer service: №8

    Omnichannel support

    Keep customer interactions seamless by embedding your chatbot on Facebook, WhatsApp, Instagram, and your website. Provide consistent support everywhere.

  • AI chatbot for customer service: №9

    Live chat with agent

    Speed up service with live chat and let human agents step in when needed. Quickly resolve issues with personal support, enhancing customer satisfaction.

Our awards & certifications

AI chatbot for customer service: №10

PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

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ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

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ISO 27701 (GDPR)

Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.

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Reviews
AI chatbot for customer service: №18

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka
Head of Customer Experience
AI chatbot for customer service: №19

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina
Customer Experience Specialist
AI chatbot for customer service: №20

Thanks to Simply Contact’s work, they managed to significantly increase the Net Promoter Score and show incredible performance on our customer retention project. They established an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong
SVP People & Culture, Travel Tech Company
AI chatbot for customer service: №21

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina
Head of Client Marketing
AI chatbot for customer service: №22

Since partnering with Simply Contact, we have experienced an improvement in our customer support response times, a decent increase in customer satisfaction scores, and a considerable reduction in customer support expenses. 
They are attentive to our requirements and are quick to implement any necessary changes. Their team is not only professional and efficient but also proactive in addressing potential issues.
There is always room for improvement, but we are more than satisfied with the current level of service and support provided by Simply Contact.

Stacey Warder
Head of Support, Ditto Music

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    FAQ

    What is a customer service chatbot?

    A customer service chatbot is an automated tool that uses AI and natural language processing to mimic human conversation. It can be deployed across various channels to help customer support teams by quickly addressing common questions and automating routine tasks.

    Are chatbots effective for customer service?

    Yes, chatbots enhance customer service by providing immediate answers, directing customers to relevant resources, and reducing wait times. They act as virtual assistants, helping to manage high volumes of inquiries and reducing the need for human intervention for routine issues.

    How do AI chatbots improve customer service?

    AI chatbots improve customer service by offering 24/7 support and quickly resolving simple, high-volume inquiries. They can also gather information before handing off complex issues to human agents, providing context that helps resolve problems more efficiently.
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