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Customer Support Chatbot

Name: AI chatbot for customer service
Brand: Simply Contact
Rating: 4.9 (26 reviews)

Enhance your support team with an AI-powered customer support bot that automates mundane tasks and enhances productivity. Deliver faster, more efficient customer service while maintaining a high standard of care.

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                                                                                Ensure uninterrupted customer support                                    

                                                                                Increase the productivity of the support team                                    

                                                                                Turn visitors into customers                                    

Simply Contact
Services
AI-powered customer service
AI chatbot for customer service

Discover the capabilities of AI customer service bot

24/7 customer support

Customer service chatbots provide round-the-clock customer service, ensuring that your customers get instant responses to their inquiries at any time of day. This increases customer satisfaction and reduces response times, automating repetitive tasks and making support more available than ever.

Cost-efficiency

Connect the chatbot to reduce operational costs by handling routine inquiries and common customer issues without human intervention. This allows you to allocate agents to more complex tasks, optimizing labor costs and improving overall efficiency.

Ability to scale

AI chatbot software handles multiple customer interactions simultaneously, making it an excellent solution for support teams experiencing rapid growth or high volumes of customer queries. Scalability ensures consistent service quality without the need for a proportional increase in headcount.

Personalized service

Chatbots in customer service analyze data and past interactions to enhance personalization with tailored recommendations. By tailoring responses to individual needs and preferences of each person, a chatbot enhances the customer experience, leading to higher engagement and loyalty.

Extensive data collection

AI customer service bot collects valuable data from customer interactions, helping businesses gain insights into customer behavior, preferences, and common issues. This data can be analyzed to improve products, services, and customer service strategies, ultimately driving better business decisions.

Quick issue resolution

Customer support AI chatbot service for websites can resolve common customer issues quickly by providing accurate and relevant information or troubleshooting steps. This reduces the need for customers to wait for human assistance, resulting in faster problem resolution and improved customer satisfaction.

The advantages of customer service chatbots in numbers

A customer support chatbot helps cut response times, minimize the need for human intervention, and boost agent productivity. This leads to improved customer retention, increased loyalty, and accelerated revenue growth.

3 billion

working hours are saved annually with chatbots in customer service
70%

of customer requests can be automated by AI virtual assistants
4–8%

faster revenue growth is seen by companies using AI in customer service
75%

of companies using AI report 10%+ increase in new product sales

Supercharge your customer experience with AI customer support bot

Find out about the capabilities of a chatbot—a helping hand for your support team.

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Explore the versatile features of a customer support bot

Multilingual support

Connect with a global audience by translating conversations into 100+ languages in real time. Simplify international customer support and enhance its effectiveness.
Third-party integrations

Enhance your customer care chatbot with quick, secure integrations. Streamline data access and reduce development costs with easy platform connections.
Lead generation forms

Capture and qualify leads with easy to customize, user-friendly forms. Engage visitors and gather valuable information to boost lead generation.
Omnichannel support

Provide seamless customer support across Facebook, WhatsApp, Instagram, and your website. Ensure consistent interactions everywhere.
Live chat with an agent

Accelerate service with live chat and allow agents to step in when needed. Resolve issues quickly with personalized support, improving customer satisfaction.

Our awards & certifications

PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information shared with customer service bots.

ISO 27701 (PIMS)

Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. The best customer service chatbot isn’t just the one that answers questions, but the one able to protect customer data.

HIPAA

HIPAA is a U.S. law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.

Reviews

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka

Head of Customer Experience

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina

Customer Experience Specialist

Thanks to Simply Contact’s work, they managed to significantly increase the Net Promoter Score and show incredible performance on our customer retention project. They established an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong

SVP People & Culture, Travel Tech Company

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina

Head of Client Marketing

Since partnering with Simply Contact, we have experienced an improvement in our customer support response times, a decent increase in customer satisfaction scores, and a considerable reduction in customer support expenses.
They are attentive to our requirements and are quick to implement any necessary changes. Their team is not only professional and efficient but also proactive in addressing potential issues.
There is always room for improvement, but we are more than satisfied with the current level of service and support provided by Simply Contact.

Stacey Warder

Head of Support, Ditto Music

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FAQ

What is a customer care chatbot?

A customer service chatbot is an automated tool that uses AI technology and natural language processing to mimic human conversation. It can be deployed across various channels to help customer support teams by quickly addressing common questions and automating routine tasks.

Are chatbots effective for customer service?

Yes, chatbots enhance customer service by providing immediate answers, directing customers to relevant resources, and reducing wait times. They act as virtual assistants, helping to manage high volumes of inquiries and reducing the need for human intervention for routine issues.

How do AI chatbots improve customer service?

AI chatbots improve customer service by offering 24/7 support and quickly resolving simple, high-volume inquiries. They can also gather information before handing off complex issues to human agents, using chatbot interactions as the context that helps resolve problems more efficiently.

What is the best AI chatbot for customer service?

It depends on your specific needs, but in general, top AI customer support bot options include Zendesk, Intercom, and Drift. These platforms are known for their advanced features, strong integration capabilities, and ease of use, helping businesses provide more efficient customer service.

What is the difference between traditional chatbots and AI agents?

A chatbot is an AI-powered tool that follows predefined scripts and can only respond to specific queries, offering limited flexibility. In contrast, an AI agent leverages machine learning and natural language processing to understand context, provide more personalized responses, and continuously improve its performance based on interactions.

Explore insights on our blog