Award-winning customer experience
Simply Contact is consistently recognised by the world's leading customer experience bodies for operational excellence, innovation, and measurable client results.
Security standards and certificates
PCI DSS
We follow the standard rules for securely processing credit and debit card payments, protecting customer payment data during every transaction.
ISO 27001
Proper measures are in place for managing and protecting sensitive information — we treat data security as a priority in daily operations.
ISO 27701
Primary focus on privacy — we handle personal data in a way that fully mirrors GDPR requirements and keeps information protected.
HIPAA
Fully compliant with HIPAA standards for handling personal health information — essential for clients in healthcare, insurance, and health tech.
Recognised by the world's top CX bodies
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2025ECCCSAs Bronze Winner
European Contact Centre & Customer Service Awards
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2025UKCXA
UK Customer Experience Awards
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2025CX Awards
Customer Experience Awards
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2025Globee Silver
Globee® Business Awards
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2025Globee AI Award
Globee® AI Excellence Awards
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2025SASCS Silver Winner
Contact Center or Customer Service Outsourcing Provider of the Year
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2025SASCS Bronze Winner
Best Use of Technology in Customer Service
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2025G2 High Performer Winter
High Performer in G2’s Winter 2025 Grid Report
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2024Clutch 1000
Recognized for exceptional B2B services
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2024Clutch Champion
Recognized for top-tier services
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2024Clutch Global Leader
Recognized as a leading provider of B2B services
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2024SASCS Bronze Winner
Contact Center or Customer Service Outsourcing Provider of the Year
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2024OA500 Award
Recognized as one of the top 500 BPO firms worldwide
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2023Clutch 1000
Recognized for outstanding B2B services
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2023Manifest Leader Awards
One of the most reviewed and recommended leaders in answering services
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2023ECCCSAs Highly Commended
Most Effective Improvement Initiative
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2023Clutch Global Leader
Recognized for industry expertise and positive client feedback
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2023Clutch Champion
Recognized for new client reviews
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2023Outsourcing Impact Community Building
For substantial contributions to community development and societal impact
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2023SASCS Silver Winner
Contact Centre & Customer Service Outsourcing Provider of the Year
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2023Clutch
Top Customer Support Outsourcing Company
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2023
SASCS Silver Winner
Contact Centre of the Year (Over 100 Seats)
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2023Titan Business Awards Gold Winner
Customer Service — Contact Center of the Year
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2022ECCCSAs Gold Winner
Crisis Management Approach Award
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2022Clutch
Top Company in the Customer Support Outsourcing category
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2022Clutch
Recognized as one of the Top 1000 Global Companies for 2022
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2022Clutch
Top B2B Companies Award
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2021Clutch
Recognized as a Global Outsourced Customer Support Services Leader
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2021Clutch
Recognized as the top-performing outsourced customer support services provider in the world
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