Our Awards & Industry Recognition
Simply Contact is committed to providing top-notch customer support services. Our awards and certifications are a testament to our dedication to excellence and our unwavering commitment to our clients. Discover our achievements.
Our certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27701 (PIMS)
Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
HIPAA
HIPAA is a U.S. law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.
Our awards
Silver Winner | Globee® Awards for Technology
Recognized with a Silver Globee® Award for Technology, this distinction highlights the performance and impact of our AI-powered voice assistant, which ranked just behind AWS in the final scoring.
Gold Winner | Globee® Awards for Artificial Intelligence
Simply Contact won Gold at the 2025 Globee® Awards for Artificial Intelligence, recognized for its voice assistant that resolves all customer calls in under 30 seconds.
Silver Stevie Award 2025
Winning the Silver Stevie Award for Contact Center or Customer Service Outsourcing Provider of the Year reflects our dedication to delivering high-quality, efficient, and scalable support solutions.
Bronze Stevie Award 2025
The Bronze Stevie Award for Best Use of Technology in Customer Service highlights our strong focus on technology-driven customer support, which involves AI, automation, and data-driven insights.
G2 High Performer Winter 2025
Each quarter, G2 highlights top outsourcing vendors based on real user reviews and other online insights. In December 2024, we earned recognition as a High Performer in G2’s Winter 2025 Grid Report.
Clutch 1000 List for 2024
Simply Contact is honored to be recognized on the Clutch 1000 list for 2024, a testament to our commitment to delivering exceptional B2B services and consistently exceeding client expectations.
Featured in media
Simply Contact Empowers Retailers with Scalable Customer Service Outsourcing Solutions for Growth and Efficiency
Simply Contact reveals how airlines handle seasonal support spikes
Streamlining airline contact center seasonal spikes with Simply Contact (Author: Tamara Maleta, Project Manager)
Simply Contact – partner w outsourcingu obsługi klienta otworzył biuro w Poznaniu
Outsourcing na najwyższym poziomie z Simply Contact
How to get ready for highs and lows in aviation: Insights from CX experts (Author: Tamara Maleta, Project Manager)
Simply Contact otwiera biuro w Poznaniu – kolejny przystanek w ekspansji firmy!
Trust & Safety in Action: How to Protect Your Customers Online (Author: Anna Bielikova, COO)
Expert View: Simply Contact’s John Cole On the Strategic Rise of Nearshore BPO (Author: John Cole, BPO Expert)
AI + RPA + Humans: What Does the Future Customer Support Team Look Like?
8 Essential Customer Service Standards to Drive Business Success (An expert opinion of Anna Bielikova, COO)
Travel industry resilience: How BPO support helps in crisis management (Author: Tamara Maleta, Project Manager)
Simply Contact makes strategic expansions, appoints new Europe leaders
Simply Contact Expands into the UK, Welcomes New COO to Drive Growth
Proven strategies for exceptional fintech customer support (An expert opinion of Anna Mazur, Project Manager)
What really matters when choosing a BPO provider? (Author: Anna Bielikova, COO)
Customer Support Tips for Fintech Companies for 2025 (Author: Anna Mazur, Project Manager)
Simply Contact Expands European Reach with Strategic Growth in the UK and CEE
Simply Contact Leverages AI in Customer Support to Transform CX
Simply Contact setzt KI im Kundensupport ein, um CX zu verändern
Simply Contact exploite l'IA dans l'assistance à la clientèle pour transformer l'expérience client
Simply Contact Joins Lviv IT Cluster
Outsourcing Impact Review: Ukraine Contact Centers by Simply Contact
The Exchange 2023 – Simply Contact: Ukraine – Operating under adversity
Ukrainian Customer Support Company Enforced the Best Approach to Managing the Crisis and Grew in the Wartime Reality
Ukrainisches Kundendienstunterneh men setzt besten Kundendienstansatz zur Krisenbewältigung um und wächst trotz Kriegsbedingungen
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