Research says 61% of companies outsource customer support to strengthen their services and give internal teams more time for core activities. A reliable outsourcing partner offers an opportunity to cut operational costs and easily adjust team sizes. SaaS companies can improve efficiency without additional hiring. Also, support-oriented service providers know better than anyone how to ensure high-level CX and positive brand image. Meanwhile, your internal teams can focus all their efforts on core tasks, knowing that customers are in reliable hands.
In this article, you can find the list of the best SaaS customer support companies and learn what kind of benefits each one can provide to your business. Here, our experts share criteria for selecting a reliable partner and a simple checklist to help you choose the right one.
To make this selection as transparent as possible, we will explain exactly how we select our top 10 and which criteria are most important for SaaS companies.
Modern customers want to reach the company through preferred support channels, and the more channels an outsourcing service provider covers, the more requests it can process.
We focused on companies that know how to support SaaS businesses. SaaS specialization within services indicates that the outsourcing company deeply understands the specifics of SaaS workflows and can provide effective support.
For SaaS organizations, downtime costs more than lost revenue, so round-the-clock coverage is critical. This is why we paid special attention to the providers with 24/7 availability for their clients.
CRM systems are reliable sources of systemized customer information, and automation tools can speed up and improve the effectiveness of processes. Top SaaS customer support companies should know how to increase overall productivity and optimize workflows.
Brand reputation is essential nowadays, so we always check potential partners' customer reviews. We study whether customer experience Saas companies monitor CX satisfaction metrics to determine if they can deliver measurable results.
Here is the list of the most trustworthy candidates in 2026, based on the criteria we described above. Each of them demonstrates a good reputation and a deep understanding of SaaS related operations.
Simply Contact is a top SaaS customer support company with a strong reputation, backed by numerous positive client reviews. It is built to support always-on, fast-scaling digital products. Simply Contact’s clients get better response times, increase CSAT, and minimize churn risk. This company is considered a trusted business process outsourcing partner thanks to its AI-driven approach and compliance with industry-related security standards. Simply Contact also offers omnichannel assistance in over 30 languages, extending the global reach of its clients.
It is a perfect strategic extension of internal SaaS teams, adapting KPIs and brand voice to align with business goals such as growth and retention. It can be a perfect choice if you are looking for not just a service vendor but a long-term CX partner focused on measurable results.
| Service offered | multilingual customer support, omnichannel support, startup & SaaS-Specific support, technical support, inbound call center services |
| Key strengths | AI-augmented human teams, round-the-clock availability, integrated tech and training, scalability |
| Differentiator | balance of trust, flexibility, and speed |
Influx is one of the most promising customer support outsourcing companies. SaaS organizations can gain from their flexible customer support operations tailored to the evolving needs of businesses. Professional teams are trained to work with the brand’s tools and workflows, aligning the required voice and KPIs with internal standards. Influx helps improve CX metrics that are essential for subscription models. With flexible month-to-month pricing, they easily align support costs with business revenues.
| Service offered | customer support, AI management, support as service |
| Key strengths | focus on CSAT, NPS, and customer value |
| Differentiator | flexible plans that combine high CX standards with inbound demand |
Helpware ranks among the top SaaS customer support companies due to its experience building custom support teams tailored for scalable technology-enabled services. This service provider focuses on creating superior CX and strengthening brands through a people-centric support model.
| Service offered | customer support outsourcing, technical support outsourcing, back-office support, AI operations, content control, and verifications. |
| Key strengths | people-first culture, custom team building, global scalability |
| Differentiator | highly customizable outsourcing model |
We consider Helplama as an example of the best SaaS customer support companies because of their dedicated teams tailored for remote support services. This service provider also emphasizes a people-centric approach and delivers flexible services with global agents. Helplama operates across multiple channels, maintaining cultural alignment and compliance with the required brand voice.
| Service offered | outsourced customer support, technical and help desk support, omnichannel support coverage, scalable teams |
| Key strengths | US-based, globally localized support, scalable services, omnichannel assistance |
| Differentiator | Brand-customized support model |
Ascensos is one of the European-based customer experience SaaS companies that delivers services with a strong focus on continuous improvement. It operates across the UK, South Africa, the Caribbean, Turkey, and several other regions. Ascensos successfully combines local customer assistance with scalable solutions for huge international brands.
| Service offered | omnichannel customer support, multilingual support and global coverage, customer insights and analytics, peak support and scalability solutions |
| Key strengths | global coverage, awards, proven CX delivery |
| Differentiator | strategic digital innovation |
SkyCom is a business process outsourcing provider that helps SaaS companies scale support services and improve customer engagement. Such customer experience SaaS companies can expect outsourcing to ensure predictable costs and high-quality CX services. The company provides enterprise-scale monitoring and AI-driven performance insights to optimize KPI control.
| Service offered | customer engagement and support, technical support, back-office and processing, omni-channel support. |
| Key strengths | operational efficiency, technical support expertise, bilingual delivery |
| Differentiator | full-stack outsourcing partner |
We add SupportNinja to the top of the best SaaS customer support companies because it also demonstrates a successful combination of human talent and advanced AI tools. With data-driven workflows, SupportNinja delivers consistent services across onboarding and support, through conversion and retention. Their solutions stimulate business growth, allowing fast expansion of support teams and tailored service configurations.
| Service offered | customer support and experience, technical customer support, AI-enabled CX tools, scalability solutions |
| Key strengths | SaaS industry expertise, human AI-powered support |
| Differentiator | strategic partnership focus |
SaaS customer support service companies like PartnerHero are a perfect option for scaling support with globally distributed teams. The company specializes in SaaS-aligned customer support. This service provider also trains its human teams to work with advanced AI-powered solutions for team augmentation. Full-service agents are trained specifically on SaaS products and workflows and prepared to handle related inquiries efficiently.
| Service offered | Omnichannel CX, customer support outsourcing, technical and help desk support, quality assurance and training, AI-augmented support |
| Key strengths | Flexibility, SaaS expertise, augmented human teams |
| Differentiator | Pricing based on outcome |
We consider TaskUs one of the best SaaS customer support companies for its powerful, human-centric service delivery and advanced technological stack. The company is focused on improving the speed and quality of customer service during the entire lifecycle. TaskUs delivers enterprise-grade scale-up technology to clients worldwide, enabling them to provide round-the-clock support.
| Service offered | digital customer CX, AI augmentation services, back-office and growth support, trust and safety |
| Key strengths | global scalable operations, digital expertise, human-first approach |
| Differentiator | AI innovations |
KDCI outsourcing ranks among the top SaaS customer service companies for its focus on product innovation. Their teams are easily integrated into clients’ workflows, participating in development and data operations. As a result, SaaS companies can significantly reduce costs and improve overall efficiency by delegating support tasks to professionals and focusing on product innovation.
| Service offered | staffing, customer service and sales, data processing, content creation, AI, and machine learning |
| Key strengths | full-spectrum outsourcing coverage, cost-effective scaling |
| Differentiator | functional expertise, process-driven delivery |
Here is a short checklist to help structure the selection process and focus on the most valuable aspects.
Startups and enterprises can require very different support structures, so it is vital to check whether the service provider aligns with your company's scale and complexity.
Define if any support channels are more important for your company, or if you need to cover all of them simultaneously.
Language coverage is essential for global SaaS companies, as the region or language spoken should not be a reason for poor service quality. Top SaaS customer support services companies use AI-driven translation tools.
You need to analyze the available budget and the approximate scalability requirements to select the company that best aligns with your expectations and capabilities.
Measurable results are a top priority, so it is better to ensure you can monitor progress and assess how well the outsourcing CX team performs.
For SaaS companies, customer support is the source of brand trust. It can boost the company’s growth and customer retention. The right support partner directly impacts customer satisfaction through churn rates and timely responses. Top customer support companies enable global scale. The poor choice may impact business processes and damage reputation.
Choose wisely, and make this collaboration an opportunity to extend the internal team with customer service professionals. With strategic alignment, where partners fully understand and align with the SaaS company’s business goals, you can gain an undeniable competitive advantage instead of a basic reactive function. Explore Simply Contact’s services to see whether they suit your business's needs and expectations, and don’t hesitate to contact us if it’s a match.
At Simply Contact, we specialize in creating personalized customer support solutions that drive business growth and customer satisfaction. Let us help you elevate your customer experience and stand out from the competition.
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