We’re proud to share that Simply Contact has been named Best Customer Service BPO at this year’s CX Awards, joining the ranks of the most respected players in customer experience.
Now in its fourth year, the CX Awards celebrate excellence in innovation, performance, and results across the customer experience industry. In the face of strong competition from global leaders, this award highlights the value of our approach and the results we deliver.
Built to perform and scale
Our submission focused on what sets Simply Contact apart:
A blended support model that helps clients scale quickly without sacrificing quality
Omnichannel and multilingual service across 20+ languages
Up to 70% cost savings for clients compared to in-house support
Demonstrated impact on KPIs like 95% FCR and 30% shorter AHT on key projects like Wizz Air
Deep integration with client teams and workflows
Secure, certified operations and transparent analytics via Power BI
Why we stood out
As judge Shelly Kramer, Principal Analyst at Kramer & Company, put it:
In the Best Customer Service BPO category, I was looking for several key factors: do they have the right infrastructure, are they using advanced technology, and how well the company addresses business continuity, how do they ensure service delivery during unexpected disruptions? And the winner for Best Customer Service BPO is Simply Contact.
Judge Zeus Kerravala, Principal Analyst at ZK Research, added:
Companies that can't prove AI value in hard dollars, pretty much everyone, are pressuring BPOs to "figure it out". Simply Contact stood out for proving its value and forming close, successful relationships with customers.
It was an honor to compete against other outstanding finalists. This award reflects the dedication of our teams, our partners’ trust in us, and our belief that great customer experiences should be personalized, tech-enabled, and operationally sharp.
Work with an award-winning support team
Let’s achieve greatness together—partner with Simply Contact for customer support solutions that deliver real results!
